[Resolved] Flipkart — is flipkart become a fraud company?

[Resolved] Flipkart — is flipkart become a fraud company?

C coolguruji from Varanasi, Uttar Pradesh

I'm asking this because i bought a redmi 5a from flash sale of flipkart. After receiving the phone i found that its not properly working with any earphone. I have used lava, samsung, syska & mi's earphone as well but i faced same problem. One of shop keeper friend confirmed me that your phone is defective. Now i am asking asking flipkart to take it back as 10 days warranty is working. On official support they said we will send a technician. After that i got calls from unknown number said calling from being flipkart. And we will not take it back, just go to mi service center. Then i said what is 10 days replacement warranty. He said - no warranty. This is the phone number from which i got called - [protected]. Now i feel like cheated. They are selling defective phone and dont want to take it back. Was this information helpful? No (0) Yes (0)
Mar 25, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Feb 22, 2018 Updated by coolguruji I believe their technician will not visited as he said on that unknown phone number and will file a false report of visiting and this is how they will save them self. Verified Support Feb 22, 2018 Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected] Feb 23, 2018 Updated by coolguruji Let me clear few things here step by step: Flipkart, MI & Jeeves have some kind of mutual understand to pass on 10 days after that no replacement warranty will be applicable. Today i visited to MI service center they confirmed me that motherboard of this phone is defective but denied to write any letter of acknowledgement, They said we can provide "DOC Certificate" only and after that your warranty will become void so before doing this ask to flipkart. Flipkart representative said - no sir dont do this. Our tech person will visit for sure. Now they are just opening new tickets every day of tech_visit and no one is coming and in the evening they closed the ticket by saying visiting have been done. After that new ticket gets open. The unknown number is belongs to sandeep name person he is at jeeves i got to know about it today. that i mentioned in my complain above who called me yesterday and said we will not give any warranty to you. Go and ask to MI, is now assigned today for visiting my house. He dont came to my house till yet. I called him and he said i will tell you when i will get time. I can proof that he will not come here because i have cctv installed in the entrance of house. Its clear that jeeves & flipkart are making fool of their customers. Its your bad luck if you got a defective product then dont expect any refund / replacement. Those days have been gone. They will make you fool by just making a on paper tech visit and no one will come to you in reality. I am writing all of this just to share my experience with the web users to stay away from flipkart and buy anything from them at your own risk. I have a lot of proofs, call recording & screenshots to show to the court that they are selling defective products and thinking to file a complain against them. Thank you,
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Comments

Jai Kumaar

from Chennai, Tamil Nadu

yes, you got them right

coolguruji's [Complaint's author] reply, Feb 23, 2018

Hmm, The best thing is they will always talk so sweet with you on chat. And will make you fool,
Scam company.

vijay765arya786

from Gurgaon, Haryana

Yes. You are right bro flipkart becoming a fraud company

coolguruji's [Complaint's author] reply, Feb 23, 2018

Hmm, They have Chinese investors and we all know what china always does with our country.
Stay away with them

ansariishaque8694

from Surat, Gujarat

I booked mi note 5 2pic for me and my brother, but its cancelled after booked, and i also get a message from flipkart that your order has been placed, and i saw on my order that this item has cancelled by seller, this is not good for flipkart and also for peoples . and plz stop this ridiculous flash sale...

coolguruji's [Complaint's author] reply, Feb 23, 2018

Dont buy from them, I am warning you. If you got a damaged phone they will not take it back. They just somehow pass 10 days and after that its over. They did the same thing with me