[Resolved] Flipkart — Money has not been refunded to my bank account
Bangalore South, Karnataka, India
Hi Sir, Ma'am,
I have ordered a Puma Shoes from Flipkart.com worth Rs. of 2150 on 14th of October 2015. Because of quality issue I didn't like the product and cancelled it. The delivery boy has came to my doorstep and has taken back my Puma Shoes next day. On 18th of October 2015, I got a message from Flipkart.com saying that "Your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days"
I waited till 1st of November but didn't get the message for money refund from my bank account. I called Flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your Customer Care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to Citibank Customer Care and they said they have not received any refund from Merchant Flipkart.com. They said me to ask the ARN number from Flipkart.com, so that they can check in their system.
Again I called to Flipkart.com and asked for the ARN number. On that they said that they are not having any ARN number since I have done the payment through Net banking not through Credit or Debit card. Instead of that they had given me one Reference No and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the Reference number and the refund which had never ever happened.
I again called to Citibank Customer Care and told that Reference No. which I got from Flipkart.com but Citibank guys were unable to see any details using that number since their system accept only 23-digits ARN number to fetch any kind of information regarding refund. But Flipkart.com didn't give me any ARN number. After that Citibank guys told me to forward the mail which I had received from Flipkart.com and told me to wait for 24hrs.
I forwarded that mail to Citibank CC and received a mail from them stating that Citibank has not received any refund from the merchant Flipkart.com. They said me to contact to Flipkart.com.
I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that Refund has been done from Flipkart.com. Your bank is lying your money, Kindly contact to your bank. When I say raise a ticket regaring my issue to your higher management, They do that but next moment I get the same mail in which they mention the same thing "Your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days". Flipkart is not even interested to refund my money. I am pretty sure the problem is from Flipkart.com end.
Sir, I am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:
Order No- OD[protected]
Reference No- IN[protected]
Refund Transaction No given by Flipkart.com- 190237
Ticket/Reference No for the Flipkart Query Raised- IN[protected]
Thanks and Regards,
Complaint marked as Resolved Nov 19, 2015
It's been one month over but till now Flipkart guys didn't resolve my issues. I didn't refund my amount back. They are cheating customers and looting their money. Kindly do needful sir.
Verified SupportFlipkart Customer Care's response, Nov 07, 2015
Spoke to customer and informed us that refund has not been credited to his account. Informed him that we have already escalated to the concern team and once we get an update will update within 24 hours, customer agreed.
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