[Resolved] Flipkart — Money has not been refunded to my bank account

Bhupendra005

from Surat, Gujarat

Nov 6, 2015

Address: 560035

Website: www.flipkart.com

Hi Sir, Ma'am,

I have ordered a Puma Shoes from Flipkart.com worth Rs. of 2150 on 14th of October 2015. Because of quality issue I didn't like the product and cancelled it. The delivery boy has came to my doorstep and has taken back my Puma Shoes next day. On 18th of October 2015, I got a message from Flipkart.com saying that "Your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days"

I waited till 1st of November but didn't get the message for money refund from my bank account. I called Flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your Customer Care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to Citibank Customer Care and they said they have not received any refund from Merchant Flipkart.com. They said me to ask the ARN number from Flipkart.com, so that they can check in their system.

Again I called to Flipkart.com and asked for the ARN number. On that they said that they are not having any ARN number since I have done the payment through Net banking not through Credit or Debit card. Instead of that they had given me one Reference No and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the Reference number and the refund which had never ever happened.

I again called to Citibank Customer Care and told that Reference No. which I got from Flipkart.com but Citibank guys were unable to see any details using that number since their system accept only 23-digits ARN number to fetch any kind of information regarding refund. But Flipkart.com didn't give me any ARN number. After that Citibank guys told me to forward the mail which I had received from Flipkart.com and told me to wait for 24hrs.

I forwarded that mail to Citibank CC and received a mail from them stating that Citibank has not received any refund from the merchant Flipkart.com. They said me to contact to Flipkart.com.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that Refund has been done from Flipkart.com. Your bank is lying your money, Kindly contact to your bank. When I say raise a ticket regaring my issue to your higher management, They do that but next moment I get the same mail in which they mention the same thing "Your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days". Flipkart is not even interested to refund my money. I am pretty sure the problem is from Flipkart.com end.

Sir, I am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order No- OD[protected]
Reference No- IN[protected]
Refund Transaction No given by Flipkart.com- 190237
Ticket/Reference No for the Flipkart Query Raised- IN[protected]

Thanks and Regards,
Bhupendra Singh
[protected]

+3 photos

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Nov 19, 2015

Complaint marked as Resolved

Hello Sir, It's been one month over but till now Flipkart guys didn't resolve my issues. I didn't refund my amount back. They are cheating customers and looting their money. Kindly do needful sir.

Verified Support

Nov 07, 2015

Flipkart Customer Care's response Spoke to customer and informed us that refund has not been credited to his account. Informed him that we have already escalated to the concern team and once we get an update will update within 24 hours, customer agreed.

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Comments

complainer786

Aug 14, 2021

HI BHUPENDRA DID YOU GET YOUR money back

Ur samy

Oct 19, 2021

Aww fake sites...u always customer u r resolving issues ..hell with ur fake words.dont trust them

deodwarika

Dec 7, 2021

Sir I have booked a track suit (Sport sun solid men track suit) on 01 nov 21 from flip kart.com.Order I’d was OD[protected].Due to change of delivery date by flipkart I have requested cancellation of the order on 11Nov 21.
Till now I am waiting for my refund.I have called to customer care more than 10 times but my problem is not solved and sometimes customer care people disconnected the call.On 2nd Dec21 I have spoken to to your supervisor mr Shashank Singh about the problem and he told me that they can’t solve my problem as it is some different kind of problem and given me email I’d [protected]@flipkart.com and advised to write mail.
When I wrote a mail I got reply that this mail is doesn’t exist.sir kindly provide me refund andsolve my problem as I am helpless and don’t know whom to contact.
BD Mishra

Mohankarn

from Mumbai, Maharashtra

May 18, 2022

I ordered crocs slipper in Flipkart. U returned the product since the size was big. I haven't recieved the refund yet. When I call to customer care they said the darkest had already refunded. But it is not reflecting in my bank account. By today I'll recieve it. But I'm waiting for 8 days after returning the product and today is the said date. But even today i didn't get the money

Mohankarn

from Mumbai, Maharashtra

May 18, 2022

I ordered crocs slipper in Flipkart. I returned the product since the size was big. I haven't recieved the refund yet. When I call to customer care they said the darkest had already refunded. But it is not reflecting in my bank account. By today I'll recieve it. But I'm waiting for 8 days after returning the product and today is the said date. But even today i didn't get the money

Gudan Saw

Sep 2, 2022

O[protected]//[protected]. call me problem solve 24 hours available O96.41.45.68.61.care services contact number O82.60.24.84.03.call me problem solve 24 hours

AASTHA BARETH

Oct 20, 2022

I have also the same issue! I don't know to resolve it. I bought a product and returned it back because that product has quality issues. Flipkart.com says that they'll refund me back. In their account they are saying that they had refunded my money, but it hasn't been credited to my bank account. Please if anyone has the solution let me know here.