[Resolved]  Flipkart — od[protected]

Address:	400078
Website:	www.flipkart.com/order_details?order_id=OD405687797642673000&src=od&link=order_number

Hello all,

This is to bring you under your notice that myself venkatraman narayan has purchased lenovo thinkpad ultraportable x240 20ama1xm00 core i3 - (4 gb ddr3/500 gb hdd/free dos) ultrabook on thu, apr 7th '16 3:21 pm from flipkart which cost inr 44, 990. My order number is od[protected]. While purchasing it has 3 years of warranty on laptop and 1 year warranty on battery. On the month of july, i reported an issue in regards to this laptop as it was not getting on. I have informed flipkart & they asked me to get in touch with vendor. I contacted lenovo & they had provided me some steps and i have applied those steps but still, it was not getting on. Since then till now we keep on roaming from seller to lenovo and from lenovo to flipkart but with no resolution. At last, my wife reported this issue to facebook because we were not getting any resolution. Post reporting the issue with flipkart they provided with seller contact details and informed that it is under warranty so the issue will be resolved. However, we contacted the seller and he asked us to wait for 3 days for the issue to get resolved. Then 3 days become a week and post that he asked us to contact lenovo as the warranty has been updated so the issue will get resolved. However. When we contacted lenovo they said that we have to pay for the services as they were not notified of any warranty from flipkart or seller. Then, we again contacted the seller and he asked us to wait for 3 days but 3 days over then also he wanted more time for the issue to get resolved. At last when we left with no clue that what is happening and what is the resolution. Again we posted on facebook to flipkart about the refund because no one was helping instead of pushing from one person to another. The hilarious part when we asked for refund flipkart directly said they can't help us & provide with resolution and forcefully asked us to wait for the seller to revert back.

However, last week we received a call from lenovo & finally they informed that warranty has been updated and post that they will for visit to check with laptop issue. The person from lenovo who has visited at our residence he was very rude & just while checking the laptop he said that we have dropped water on the laptop (By showing us some green marks on it claiming that we have dropped water). He forced us to make us say that we have dropped water as there is no kid at our place who can drop water. And, even if the water drops on it then should give us a valid proof. However, just clicking few pics & giving us no reference it doesn't make a sense to say that it will chargeable. On top of that, lenovo guys do a marketing job there by saying that it has a motherboard problem & he started giving us various prices to buy a motherboard from them or buying a new laptop. We have purchased this laptop brand new just for the sake as it has a warranty & if anything happens flipkart with definitely help us. But we were wrong as its been more than 5 months there is no solution we have received nor money back. And, this is the way you make a customer wait & suffer by giving no resolution.

Please take the laptop or else let us know what best you can do because being it in 3 years of warranty on laptop & 1 year on battery there is nowhere on your website about accidental damage but still that lenovo person claims that it is covered under accidental damage. I guess we have purchased the laptop from you guys so please give us a solution rather than relying on lenovo as we have not purchased from them. Is this the way you treat your customers & make them roam like foolish or ask them to pay for it even if it's under warranty.

Fyi - lenovo guys didn't even gives us any reference id, proof of watermarks nor any documented email statement about the issue what happened with the laptop & top of that they do marketing to make us purchase a new laptop or motherboard.

Please give us a resolution at the earliest as its been very long since we are facing this trouble.

Buyer details:-
Name - venkatraman narayan
Email - [protected]@gmail.com
Phone - [protected]
Alternate number - [protected] (Mine) & [protected] (My wife)