[Resolved]  Flipkart — order cancelled by the courier - ekart logistics person

Address:

Ernakulam, Kerala, 683101

Dear sir,

I had ordered for a mobile phone - honor 9i from flipkart with order id – od[protected] on 15th october 2017. The same was reported to be delivered on 23rd october 2017. But unfortunately the same has brought to my office address (Shipment address) on 19th of october. I was on my home town by that time and requested the courier person (Ekart logistics) that i will be back by monday – 23rd october only. Again i called the courier person and informed that i will be available by saturday – 21st october 9 am and he is ready to deliver me. I had reconfirmed the same on 20th oct evening too.

By 9 am - 21st october i received an sms that my order was cancelled and refund was initiated. I talked several times to your customer supervisors mr. Sarbjith, mr. Sumit. From the different calls, i understand that it was a mere mistake happened from the logistics guy and none of your customer representatives / supervisors in the front desk could revert it back.

Hence request your kind attention on the following points

• i had given payment of rs.14758/- to your account on 15th october 2017 and was expected to get the credit back by 31st october 2017. Losing the financial interests and the value for money for the 15 calendar days

• lost all the diwali offers obtained (10 % additional discount for hdfc bank, exchange offers for my old phone) for the existing order. Even the phone is not available in the cart now.

• the phone was ordered for my wife on her birthday on monday – 23rd october.

All my calculations were shattered because of a mere mistake happened to your teammate (No lapses were made from my side in the entire order)

Hence if you feel my dissatisfaction is genuine in all respect, request you to honor the commitment made to the customer. Every online purchases made by us is truly based on the relationship & trust we keep with the company. All these customer dissatisfaction will end up in losing one more customer ……………,,,,

May not be a big deal for you….

My details

Account  [protected]@gmail.com
Phone number  [protected]
Id – od[protected]

Even i was ready to pay for the item in cod option, if already the refund is initiated by your team.

Thanks & regards,

Manoj j chittilapilly