[Resolved]  Flipkart — worst customer service

Address:

Mumbai City, Maharashtra, 400055

I am nagraj konar, my order no. Od[protected], i ordered redmi
Phone on 28aug17 and expecting delivery date was 29aug17 which did not
Take place due to heavy rain in mumbai, so i called flipkart call center
To know the status of my product, agent ms swarali said that the next
Attempt will take place on 2sep, but i wanted the phone today itself on
30aug as i will be out of mumbai for a week from 31aug onwards, i do
Understand some situation but if i m ready to receive my orders from blue
Dart counter as i spoke to bluedart callcenter too but agent felcy asked to
Call flipkart again as they required email confirmation and authority from
Flipkart to pick up product from counter, well i acknowledge that too and
Co operated, again called up flipkart to inform the same do the need full
From their end so i can receive my product and now the flipkart agent says
They dont have access or any authority to send any email n they cant help
Though. Bluedart not ready to release the product and flipkart is not
Giving authority, u all guys didnot left any other option to me so i
Canceled my order as it was very urgent for me.

This is completely ridiculous guys, i can receive my product by showing my
Valid documents but i[censored] guys r not helping out n have no co ordination
With dispatcher companies than it is really hard for us to trust u all, i
Did ordered from u guys previously did not face this problem at all than y
Dis time its so hard, i order from amazon myntra abof too never face this
Problem nor on calls too they just have quick service solutions n go extra
Miles to help costumer if stuck guys.

Customers don? T expect you to be perfect. They do expect you to fix things
When they go wrong. Your customer doesn? T care how much you know until they
Know how much you care.

I was humiliated and incredibly angered by this behavior. Someone with such
Poor people skills and a lack of common courtesy should not work in
Customer service. I would like this issue to be addressed immediately. I
Would also like a written apology and i want full refund within 3 business
Days on same card without any deduction.

Thank you for your consideration.

Sincerely,
—
Regards,
Nagraj s konar