Fly Mobile Complaints & Reviews

Dear Sir/Madam,
The reason is to mail you that, I had given my fly mobile to one of your mobile care centre located at jayanagar 4 th block- venkateshwara arcade, new no 45, old no 14,33rd cross, 11th mn for the repair of camera which was problem from the fourth month of purchase, ok I ignored for some days that it might get repaired itself where some features operations might have gone wrong, but no ……till today it doesn’t work that means no photo capturing at all…!!!! And now past from 25 days I was not able to speak to the customer more than 30 sec the call gets automatically off and shows display as NET WORK FAIL……still I ignored for some days thinking that may signal catchment not proper……, but it repeatedly happened till I submit to the care centre, the same complaint was register with them after scrutiny. And took 4-5 days, still nobody bothers to call me back to give status of my mobile….is this way the caring customers…
See I am also customer care manager in private company... I know how to keep the customer in a satisfied way…too bad you people...
Ok I called the care centre and asked my mobile status and they checked and audaciously escalated to me that sir, as of now there is no hanging issue but for the camera part we are unable to fit due to no stock / no production. Then where should we go and how can we use, then how come you people can sell this type of mobile. For your kind information the mobile is in under warranty purchased from sangeetha shop .How can we trust you????? To purchase fly set…..again after all these conversations care centre told to move to other branch and raise the issue. Is this my work to go behind you people….!!!Sorry………I can’t.

Please ensure that I need my mobile back in painstaking condition or else the same matter will be forwarded to consumer court also. Don’t assent to me to take a chance for the same.
Might be the price of my mobile for you people is less but me it is too high…..

Please find the enclosed attached file for more information of my set.
Kindly acknowledge and do the need full at the earliest.

Regards,

Manjesh.
[protected]
[protected]@yahoo.in

Customer Name-ABHAY KUMAR
Email [protected]@gmail.com
Mobile Name-FLY Mobile
Model Name-MC127
IMEI-[protected]
Problem- Auto Off mobile
Purchase Date-Sep 27 2011
work oder no. WIN121WGA10053
On Service Date-Jan 25 2012 4:03PM
Service Center Name-GLOBAL AUTOMATION Simna Complex, Beside Madhuri Palace Near Subhash Chowk, Naya Bazar Dhanbad-826001 Jharkhand PH[protected]

Dear Sir,
i am abhay from dhanbad iam purched new mobile fly model no- mc127 but after 4 months it started auto off problem. when go to the service center but the fly service center are not good again an again come soon service center but the poor services so i request for pl z solve the problem immediately

Dear sir/ma'am,
I am Pritesh Randhale, wanted to put a complain about the order for joystick of Fly b450 given in men in black telecom in thane on 11th oct 2011, the mobile is with warrenty, its more than 35 days & they jus been giving false commitments every time rather than services, so i jus would like to know is that order in process or not?
iI hope the company will look into this matter & solve the issue ASAP.
workorder no: FIN11AMIB14481
EMEI No: [protected]


Regards,
Pritesh Randhale,
e mail: [protected]@yahoo.com
[protected] / [protected]

Dear Sir / Madam

I had Purchase New fly company's Handset under 1 year warranty
but after 10 days handset not proper working and i gave shopkeeper for repearing since last 2 month i am not receive my handset from shopkeeper.

please give me suggestion.

thanks.

Five months back I bought a Fly Mobile Handset from Big Bazar in EDM Mall Kaushambi Ghaziabad. And the charger of the handset stoped working in 5th month. We visited the Big Bazar in EDM mall Kausambi for the replacment. They said that only service centre of Fly mobile will replace since the handset is under warranty and asked me to visit Fly mobile service centre on Dabur Road, Vaishali gzb. After spending Rs.300 on Auto and 2 days i got the reply from service centre that charger is not covered under warranty. And let me tell you that this charger and handset is of very poor quality.

So please dont buy Fly mobile, you will buy tension and anger for future. And you will lost time mony and energy in hope of getting any help from Fly Mobile service centre.

mobile is given on 2nd march 2011. receieved 5th of march with same complaint.no repair is done. then taken again of 5th march and 24th march is given back but the same problem is there then on 24th march the mobile is taken wih battery and still i don't get back the mobile till 15th april and mr. amit chohan of delhi.call me on 5th april 2011. to take new handset. but i still don't get the hanset till this date. he harressed me on service center for 4 hours. i m giving notice to fly mobiles through this mail.....

RESPECTED SIR,

I HAD BROUGHT A NEW FLY MOBILE HANDSET MODEL NO: B-430 ON 10/02/2010 FROM BHATIA COMM.& RETAIL (INDIA) PVT. LTD. SHOP NO 1/2, DR. AMBEDKAR SHOPPING CENTER, RINGROAD, SURAT. BILL NO:13641/R. SERIAL NO OF HANDSET IS SNDF0B430BM0004557 & IMEI NUMBERS ARE [protected] & [protected].

I HAVE MANY PROBLEMS WITH THIS HANDSET, ITS NOT WORKING PROPERLY. I HAD VISITED AUTHORISED SERVICE CENTRE NAMED KASH PERIPHERALS, AT 6/669, MOTI SHERI, NEAR LALDARWAJA IN SURAT, GUJARAT, INDIA. I GOT ONE YEAR WARRANTY FOR THIS HANDSET AT THE TIME OF PURCHASE.

ON DATE 04/02/2011, ITS WARRANTY PERIOD WAS STILL RUNNING. BUT THEY REFUSED FOR FREE SERVICING AND REPAIRING. THE COMPANY AUTHORISED SERVICE STATION IS NOT CO-OPERATING IN PROPER MANNER & REFUSED TO REPAIR.THEY ARE CONFUSING ME AND DEMANDING UNAUTHORISED CHARGES FOR SERVICING AND REPAIRING IN ILLEGAL MANNER. I REFUSED TO PAY CHARGES FOR IT. SO THEY DENIED FOR WARRANTY AND GAVE INCORRECT AND FABRICATED REASON IN WRITEN WITHOUT LISTNING ME.

I HAVE NOT TEMPERED OR OPENED, NOR REPAIRED HANDSET AT ANY OTHER WORKSHOP. I AM TOTALLY UNSATISFIED WITH HANDSET, AUTHORISED SERVICE CENTRE AND DEALER SO REPLY AND HELP ME AS SOON AS POSSIBLE.

ADITYA PRAVIN VIRAS.
SURAT, GUJARAT, INDIA.
CONTACT NO.[protected]
Email : [protected]@gmail.com

MY STORNG APPEAL TO ALL FRIENDS. DONT BUY FLY MOBILE. IT IS WORST IN QUALITY. MORE OVER I AM NOT FINDING SERVICE CENTERS IN BANGALORE. THEIR WEBSITE ITSELF IS SHOWING THE SERVICE CENTERS ADDRESS IN BANGALORE. I HAVE A PROBLEM WITH FLY MOBILE. IT IS NOT GETTING CHARGED AT ALL. CHARGING SLOT DOES NOT HOLD THE CHARGER PROPERLY RESULTING IN DISCONNECTION OF CHARGER FROM THE MOBILE.I MADE A BLUNDER IN BUYING FLY MOBILE

I have bought Fly Mobile phone B450 from Indirapuram Big bazar aroud 1.5 onths back with following details
IMEI [protected]
IMEI [protected]

Its touchpad not working I have went to service station they asked for the which I have losted unfortunately. I called customer care number [protected] many times and requested them to please check the record as this model is recently launched and it is under warranty. But no one is listening to my complaint. I requested them to let me speak to there seniors they are not even allowing me to speak to them.
Now my phone touch pad is not working and no one is ready to give after sale support, the customer care person I have spoken to was Mr. Chamneesh he was not co-operative at all.
I need immediate help where will customer go if there is no customer support from the company

Parminder Singh

the mobile is not working properly network problem is their though mobile was sended to company and the battery is not working properly and the charging oin has been damaged by the company .the company kept the mobile till 2 months for reparinig and they could not repair and give back the mobile mobile was as it as i had given.

Hi,

I purchased a new Fly B430 on 11th September’10 this month, in 9 days of handling the phone I found
so many problem with the handset & for the resolution I already visited the service centre once, yet the
problem is not resolved. I have all the major Prepaid SIM to use Internet

Handset IMEI NO - 1 – [protected] & 2 – [protected]

Problem with Handset –

1. Handset not supported DOCOMO & Videocon on SIM 2 slot – its automatically restarted in few

seconds.
As per distributor I have to use the AIRCEL on SIM 1 if I want to use GPRS services – Using for
GPRS.
When I tried to connect to GPRS – Error Occurred but charges deducted by the operator & when
I connect customer care for this issue they told me that there is no such problem with services,
it’s your handset fault, after that I visited service centre for same issue they only update the
handset software but then after problem is same. It’s not only with browser, its same with
NIMBUZZ, OPERA & SANPTU.
USB Port not supported – Unable to transfer data from Phone to PC or from PC to Phone & the
software provide on website for mentioned handset is not working.
I am using Vodafone (Postpaid Cooperate No – [protected]) for any problem if I restarted
handset its show Emergency Call & for this I have to select the Manual Network to resolve the
problem.

The Fly Mobile is the No.1 cheating mobile company, that have no service centre for their products & I will suggest the My Indians not to take such mobile handset

hi i am bhavar solankii purchased fly B430
from unique collection at thane on[protected] but the handset is giving problem now that its not detects the headset. i hav visited customer service center also the suggested me that keep handset for one week, it needs to repaire we hav to open the handset but i not agree to this solution. since i hav purchased this just 1 month days before i dont want opt for this. help me sir i my this ([protected])

I Ajay Kumar, purchase my Fly mobile (Model No.E111) as on 11th February 2010. My mobile is not displaying anything and not charging properly therefore

I hand over my Mobile (Model No. E111, IMEI No. [protected]) to your Authorized centre at Patna ("Smart Network Communication, Shop No.1, Ground Floor, Hotel Shree Krisna, Opposite to old Jail Fraser Road, Patna, Mob:[protected]") as on 29th May 2010. But after repeated followup I didn't get my mobile after repair.

It waste our energy physically and mentally. I have already visited 3 times but no one taking proper response.

Please help me so that I'll get my mobile as soon as possible.


yours,
Ajay Pandey

Sir,
I have purchased Fly mobile fly C-250 vide bill no 1055 dated 24 May 2010 from Jai Mata Di Telecome , F-5455, Ist Floor, Raisar Plaza Jaipur-1, Worth Rs. 3390.00. In first instance it lost its software which was restored by service centre vide work order no. FIN106VWS10645 DT 05 Jun 10 ./
Initially from the date of purchase it is not reading Tata Indicom 12527 message and showing message read failed and even the messages are not deleting. On 01 Jun 2010 I have contacted service centre Vishwas System, A-8 Shastri Nagar jaipur-16, Mr Dharamraj, mobile no [protected] and Mr Akash, Ser. manager Rajasthan mobile no. [protected],[protected] and logged written complaint about my problems but instead of solving my problems they behaved very rudely and not attained me . They told come after 2-3 days, since then I am continuing approaching but result is fruitless. Please help me out
Yours truly
Vijay Kumar
[protected],
[protected]
[protected]@indiatimes.com
[protected]@gmail.com

श्रीमान,
एक तो फ़्लाई मोबाईल जैसी कम्पनी, जिसके कि मोबाईल्स पहले हफ़्ते से ही अपनी औकात दिखाना शुरू कर देते है और खराब होना शुरू हो जाते हैं ऊपर से फ़्लाई मोबाएल्स के सर्विस सैन्टर्स भी माशा-अल्लाह हैं. एक तो करेला और ऊपर से नीम चढा. पर नुकसान तो ग्राहक का ही न हो रहा है. नोकिया जैसे नामी गिरामी फ़ोन छोड्कर फ़्लाई जैसे औसत दर्जे से भी निम्न स्तर के मोबाईल लेने का खामियाजा तो भुगतना ही पडता है और मैं भी एक ऐसा ही मूर्ख था जो कि नोकिया, सोनी, मोटोरोला जैसे फ़ोन छोड्कर फ़्लाई की ओर आकर्षित हो गया, फ़लस्वरूप पांच महीनों से पछ्ता रहा हूं.
पहले हफ़्ते से ही E-106 को चार्ज होने में चार से पांच घण्टे लगने पर पांच-छ: बार सर्विस सैन्टर पर ले जाने पर यही उत्तर मिला कि फ़्लाई मोबाईल्स चार्ज होने में इतना समय ही लेते हैं, पर मुझे तसल्ली न हुई. बहुत मुशिकल से उन्हें यकीन दिला सका कि ऐसा नहीं हैं, इस मोबाईल में ही गड्बड है. और जिस दिन से यह मोबाईल इस सर्विस सैन्टर पर गया है जिसका नाम है औरा टेलिकाम, (मुनिरका मार्किट, दिल्ली) उसी दिन से मेरे और मेरे फ़्लाई मोबाईल के दिन और भी बुरे आ गए हैं. पांच मई, 2010 को इस सर्विस सैन्टर पर फ़ोन दिया था और आज तक सिर्फ़ एक घण्टे के लिए अपने फ़ोन को हाथ में पकडा है, और पकडने की खुशी एक घण्टे में ही उडन्छू हो गई यह देखकर कि, बेहद सन्भाल कर रखे हुए ट्च्च स्क्रीन क्रैक हो गई है पर औरा वालों ने अपनी इस गलती के बारे मे न तो बताया ही और मेरे बताने पर न ही अपनी गलती मानी ही. चार्जिन्ग की समस्या जान्चनी तो दूर की बात थी ऊपर से सक्रैचलैस फ़ोन की नाज़ुक सी टच सक्रीने भी तोडकर इसे दोयम दर्जे का बना डाला. फ़लस्वरूप फ़िर से उस औरा टेलिकाम, (मुनिरका मार्किट, दिल्ली) को हाथों हाथ फ़ोन बिना जांचे ही सौंप दिया और आज यानि चौबिस मई को मिन्नतें कर-करके फ़ोन की टच्च सक्रीन रिप्लेस करवा कर घर पहुंचा, और खुशी-खुशी उसमें सिम्स डालकर जैसे ही मेमरी कार्ड डालने लगा तो दंग रह गया. मेमरी स्लाट का होल्डर ही गायब मिला यानि वह भी तोड डाला इस औरा टेलिकाम, (मुनिरका मार्किट, दिल्ली) वालों ने, पर बेशर्मी की हद है, इन्होंने फ़ोन देते वक्त फ़िर एक बार भी अपनी इस हरकत का ज़िक्र ही नहीं किया.
शायद फ़्लाई के दोयम दर्जे की फ़ोन कम्पनी वालों के पास सर्विस सैन्टर भी दोयम दर्जे के चुनने की मजबूरी होगी तो इस तरह के घटिया सर्विस सैन्टर को उन्होनें सर्विस करने का ज़िम्मा दिया हुआ है. वरना एक नए फ़ोन का बेडा गर्क कैसे करते है यह फ़्लाई के इस औरा टेलिकाम, (मुनिरका मार्किट, दिल्ली) सर्विस सैन्टर से ही पूछ देखिए.
आपसे विनम्र निवेदन है कि मेरा ई-१०६ तत्काल बदलवा कर दें एक तो आपका यह फ़ोन मुझे पहले हफ़्ते से खराब मिला था जिसको कि आपके औथोराईज़्ड सर्विस सैन्टर (authorized service centres) द्वारा रिप्लेस करने के बजाए टरकाया गया और अब आपके ही एक औथोराईज़्ड सर्विस सैन्टर द्वारा इसका बैण्ड बजा दिया गया, इसको तोड फ़ोड्कर. अगर आपकी कम्पनी की कोई थोडी सी भी गुडविल है तो आप इसे मुफ़्त मे रिप्लेस करेंगे या फ़िर मेरे 5500/- रूपए वापस करेंगे. और आपसे विनम्र निवेदन है कि आप अपने भारत के हैड आफ़िस तथा यू.के. (Fly U.K.) के फ़्लाई मोबाईल का भी ईमेल मुझे तुरन्त भेजे ताकि मैं उनसे पूछ सकूं कि क्या सोचकर उन्होनें भारत में इस घटिया फ़ोन को लांच किया और अगर लांच कर भी दिया तो सर्विस सैन्टर्स क्यों इतने घटिया रखे कि उन्होने इस घटिया फ़ोन को सुधारने के बजाए और भी घटिया और बुरा बना डाला.
धन्यवाद सहित,
शशिभूषन और गुरूवंश सिंह, दिल्ली
११२, गालिब अपार्ट्मैण्टस, पीतम पुरा,
सरस्वती विहार, दिल्ली-११००३४
मोबाईल : [protected]
 

Please find enclosed herewith a complaint against the Service Centre of Fly India (mobiles) which is self explanatory. You are requested to kindly look into it. It is further requested that my defective mobile phone No.E-106 may please be replaced at the earliest which has become more defective after the repairs done by M/s. Aura Telecom, Munirka, New Delhi (the authorized dealer of Fly mobiles in Delhi).

I gave them for checking as it was taking 4-5 hours for charging, but after due repairs/replacement, they gave me in return a E-106 mobile with broken DISPLAY SCREEN WITH LOTS OF SCRATCHES. I returned it to them for replacement of DISPLAY SCREEN (TOUCH SCREEN).

They again returned it by breaking its Memory Card Lock (but never informed me at the time of returning this mobile back to me).

Now, this mobile has become fully defective only because of the mishandling done by M/s. AURA TELECOM, MUNIRKA, NEW DELHI and is not usable. So Fly India is requested either to refund me my hard earned money of Rs.5500/- or replace this handset with a brand new FLY MOBILE, at the earliest.

Thanking you,

(SHASHIBHUSHAN)
&
(GURUVANSH SINGH)*
Mobile : [protected]
[protected]@gmail.com

Encl:- Attachment in Hindi

*Unfortunately this mobile was gifted to my Cousin Brother, MR. GURUVANSH SINGH, on his marriage anniversary. I feel very sorry that I have gifted such a mobile of sub-standard quality to my cousin brother on his marriage anniversary. Now nothing could be done, except one thing, that this defective set may be replaced and given to Mr. Guruvansh Singh by Fly India.

1. Complainant has purchased a Fly mobile handset having IMEI No. [protected], Model No. V80i from Samridhi Enterprises on 19/09/2009 at a cost of Rs. 3299.06 through cash memo No. 1777 dated 16.09.2009. Whereas Flymobile in its warranty card of the product has promised a 12 months warranty.

3. Just after 4 months o[censored]se of the said handset started trouble in charging and could not give me satisfactory output from the device. Complainant has contacted Mobile dot com thrice in the past but every time mobile handset was returned saying now it is OK. But every time it started same problem.

4. In the recent past on 08.05.2010, I again visited service providers premises to get my handset repaired but even after a fortnight time, my handset was not repaired. I personally contacted at the given number on the website to get support from the company and after having interaction with Mr. Chamnesh, a customer care executive it is revealed that nothing could be done from company side even after his assurance that my handset will be replaced soon but till date they did not do anything to resolve my grievance.

5. Moreover I have also contacted Mr. Yadav, Area Service Manager on his mobile [protected] and he has also assured me that my handset will be delivered within a week’s time duly repaired or replaced but to no avail and now even my phone call is not picked up by him.

6. Through this complaint, I would like to submit before hon’ble district consumer disputes redressal forum that the company has cheated me by not providing after sales services and not abiding by warranty clause. Due to this both the parties i.e. Fly mobile and Mobile Dot Com, Service provider have harassed the innocent customer like me. Fly Mobile has defaulted in providing after sales services. I request you to kindly direct the company to contact me personally and settle my grievance as early as possible. My contact No. [protected]

Respected Sir,

I have purchased a double sim card Fly company mobile handset from Future Groups store One mobile at Lokhandwala Mumbai on 23rd Jan 2010. From day one the handset is giving me problems I approached the store to inquire about the service center but they were not aware where to send the handset for repairs it took me 15 days to look out for service center. At the time of selling the handset I was told Fly company belongs to Sony Ericson and for any complains I can visit their Service Center. I managed to get the service center no from Just Dial services at Saki Naka (Accel Frontline Services Ltd) where I sent my handset for repairs I was told by them the data cable is faulty and it is not available with them and as 3 months have passed i will have to pay for that I agreed and to pay the part was not available with them. They asked me to come after 3 days. My phone was dead because without data cable battery cannot charge. After 3 days when I got the cable from them after paying them the handset started working for a couple of days and than again stopped charging. I approached one mobile again at Lokhandwala they gave me no of Mr. Sameer Mane incharge of Fly Mobiles for the area I spoke to him and he asked me to leave my handset at One mobile store in Lokhandwala and he will get it collected from there and see what is the problem. It took him nearly 15 days just to get the handset collected. in between i was talking to the store In charge Mr. Feroze and Lalit Singh I think either they are not paid properly by future group or they have not been given proper training how to talk to a customer. Today I receive a call from Mr. Feroze that there are problems with your Mobile phone and it will take about 8 to days to rectify the problem. I asked him for a service mobile and this Gentleman starting shouting at me like anything. As per him this was not his job but he has done a great favor to me by sending this to the Service center.My request to you is either you refund me my money paid to you or replace the handset and give me some other branded handset. Because I cant wait any further when Fly mobile is going to repair my hand set and when I have paid for a new mobile why should i accept a repaired piece.no My cell no is [protected]. Please answer me as soon as possible or I will be forced to send a copy of this mail to www.consumer complaints.in

respacted sir,
i have purchase A fly mobile handset ,model c250,color - gray black,purchase on 18.03.2010
imei no:-100000.9a32748c from satyam mobiles, sadar bazar, sirsa. after 15 days i found the set not working so i handover the handset to the Fly service center(SAI MOBILES, hardy complex,opp. charmas,near paradise, secundrabad). for repairng,

On till date today 18 may 10 they don't give me hanset.

when i went to the service center as on 10-05-10 .there no any responsible person who's tell me about my handset.i many time contect with servise cneter manger Mr prakash n fly hyd manager Mr vankat but still the problem is same.i also call to custmer care there also no any response about my hand set.while contacting to the service center i was in contact with this follwing person

1.prakash [protected], vanket (fly manager) [protected]

[protected] (NOIDA)(ALL INDIA FLY HELP LINE NUMBER) now this no is not working
THOUGH THE SET is with sevice center the warranty will be passed & i could not find my set back till date today..
plz tell what i do... how i claims to company...
plz give me a proper response....
thanks & regards...

ASHISH JAIN
c-154, chenoy trade cebter,park lane,
secundrabad, (A.P.)
MOB- [protected]