Fly Mobile Complaints & Reviews

DEAR SIR/MADAM.
i have fly mobile model no. is sSL500i, IMEI no.[protected] and purchase date is 15/07/2008.and purchase from BABU RAM TELECOM CITY ROAD BATALA .
Atleast four month ago my mobile has display problem it made done by service center that is SPEED TELECOM BATALA PUNJAB . in two months . when it repaired my mobile has another repeated complaint that is when the mobile am use and make any call it is shut down from last six weak, and the main problem that is charging promlem held on mobile when i am charging the mobile then some times
it is show battery is full . Now i am concern last repaired date at our nearest servce center whose tell me ur mobile is ok .
i have also contact with Mr. jatinder singh mobile no. is[protected]
If i want any complaint no. from service center he ignore me and not given any branch contact no . either
address and service center attendent person is not given proper sevice to me or my mobile .
I am very tied and mently harrastted . now my mobile is out of warranty from fifteen days. pls resolve my critical problem kindly due request . pls pls pls SIR/ MADAM help me and solve my problem becoz my area service center i.e SPEED TELECOM BATALA has very very very very poor sevice to customer .
Regarding Sir/Madam
I am waiting for ur reply as soon as posible .
My address is JOTJIT SINGH harnam nagar bakhewal batala teh batala distt. Gusdaspur
my mobile no.[protected],[protected]
pls pls resolve my problem.

Dear Sir/Madam,

I have purchased a mobile model E105 of FLY MOBILE from Mobile Store at Kalbadevi Mumbai branch. On 15/05/09 i have submitted this phone to their service center at ACCEL FRONTLINE at TARDEO Mumbai. I have logged the complains of TOUCH SCREEN, BATTERY, KEYPAD. But they only replaced my TOUCH SCREEN panel and return it back to me without testing it on 01/07/09 (After approx 2 Months). They told that they did not have any charging device for that and they can not test at that time. I have taken the set and when i checked it at my place i found only TOUCH SCREEN problem resolved rest problems were as it was noted there. Also the sound quality of the set was got down. Again i take this set to service center on 04/07/09. They have repaired the rest things on the very same day but they take 3 hours of my time. Again from 16/07/09, its screen colour was washed out and it shows me just a black screen. Now when i talked to FLY CARE center they did not respond me also i have send them a mail but they fail to reply it till date. I also talked to the HO of MERIDAN TELECOM LTD. which is the official distributor of FLY MOBILES in INDIA. They also not ready to help me and telling me that i have to submit the phone at service center and they will repair it and give it back to me. But again it will take at least a month time. Now my question is what is the sense of MY INVESTMENT of RS. 8500 in this particular set when it always required a repair and for that it takes at least 1 month time i.e. i have invested and i am not able to utilize it. Now i required a proper replacement from the company but they are not ready to do that.

I hope you people will help me.

RESPECTED SIR,

SUB- DAMAGE OF LCD SCREEN (MANUFACTURING DEFECT) IN FLY MOBILE HANDSET IMEI NO-[protected] PURCHASED ON 29th March’09.

SIR,

I KUMAR ROHIT PURCHASER OF YOUR FLY MOBILE SET (V801) AGAINST IMEI NO-[protected] STATED THAT, I PURCHASED FLY MOBILE TO GET QUALITY PRODUCT AND THE GOOD WILL OF YOUR COMPANY.
BUT IT IS SORRY TO INFORM YOU THE ON 21ST JUNE 2009 WHILE THE SET WAS IN CHARGING MODE, WITH IN A MINUTE, A CRACKING SOUND OCCURRED AND IT WAS FOUND THE LCD SCREEN WAS BROKEN FROM INSIDE.
ACCORDINGLY ON 22ND JUNE 2009 I WENT TO CUSTOMER SERVICE CENTER (DETAILS IS GIVEN BELOW) TO GET THE SET RAPAIRED.
THE ESTIMATED COST, GIVEN BY THE SERVICE CENTER IS APPROX 1000/- FOR REPLACING OF LCD SCREEN WITH A MINUMUM PERIOD OF 2 TO 3 DAYS. CUSTOMER SUPPORT EXECUTIVE CARE SAY TO ME WE WILL RECEIVED SMS WITHIN 2 TO 3 DAYS FOR REPARING. TILL DATE I HAVE NOT RECEIVED ANY SMS FROM CUSTOMER CARE OR YOUR SIDE, I AM TRYING NUMBER OF SERVICE CENTER IT IS SWITCH OFF & I PERSONALLY VISIT THE SERVICE CENTER THEY ARE NOT GIVING CONFIRM ANSWER ABOUT MY COMPLAINT.
I AM SUFFERING A LOT DUE TO MY MOBILE NOT IN USE. I HAVE IMPORTANT NUMBER IN MY MOBILE MEMORY.
TAKE ACTION AND GIVE ME REASON AS FAST YOU CAN.


THANKING YOU,
WITH REGARDS,

YOURS FAITHFULLY
KUMAR ROHIT
MOBILE NO : - [protected]

SERVICE CENTER DETAILS/SET DETAILS

ACCEL FRONTLINE LIMITED
202/203, IIND FLOOR
PASAL BHAVAN
COURT ROAD
PUNE : - 411005
PHONE NO :[protected]
[protected]@accelfrontline.in
CALLNO: PUNE-FL-034853
IMEI-[protected]
VENDOR-FLY
MODEL-V80i
PURSHASED ON –29TH MARCH’09
DEALER NAME- MOBILE ZONE, PUNE
INV NO –3539, DATED : - 29/03/09

Hi,
I bought Fly DS500 on 27th of April, 2009 from TheMobilestores CMH road, the handset has several issues...
DETAILS OF ISSUES WITH FLY DS500:
1. Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache)
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..Etc………

The Mobilestore sales person and Mr.Sunil asked me to take it to the service center, the service details
Job sheet details,
Tag No:[protected]
Date: 25th May, 2009
IMEI No: [protected]
Response / Service : Software updated… Is that was really require? The service wasn’t really help me or my handset, all the issues were same……
After the discussion with TheMobilestore Customer care they again asked me to handover the handset to service center and mail us the service tag number. Yet there is no response from FLY Mobile customer care, Hope they are leased bothered of the end-user (customer)
Please find other details below,
Hi,
kindly update the status of my mobile????

Regards,
Satish.D


On Wed, Jun 17, 2009 at 10:57 AM, mobicares.mytms <[protected]@mytms.in> wrote:
Dear Sir,
Thank you for your e-mail dated 15th June' 09.
We have forwarded your e-mail to the concerned department and shall contact you at the earliest.

For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.


Yours sincerely,
The Mobicares Team

________________________________________
From: satish.d . [mailto:satish.[protected]@sify.com]
Sent: Monday, June 15, 2009 1:40 PM
To: mobicares.mytms
Cc: satish.[protected]@mindteck.com; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in
Subject: Re: Handset issues

Hi,
As per the last discussion, I have submitted my handset to the service center Pranav infocom at Jayanagar 4th block, Bangalore. The last service done at the center was waste I could not find any changes.

WHY THERE IS NO RESPONSE FROM “FLY CARE” IS FLY WORKS LIKE THIS??????????

Still I don’t understand why “THE MOBILE STORE” is promotes a very low quality mobiles...!
First Job sheet details,
Tag No:[protected]
Service details : Just reinstalled the software
Second Job sheet details,
Tag No:[protected]
IMEI No: [protected]


THESE ARE THE REPEATED ISSUES WITH FLY DS500:
1.Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache )
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..
Etc………
NEED A IMMEDIATE RESPONSE..!!
Regards,
Satish.D
Mb:[protected]

On Tue, Jun 2, 2009 at 7:07 PM, mobicares.mytms <[protected]@mytms.in> wrote:
Dear Sir,
Thank you for your e-mail dated 1st June' 09.
We believe our representative has answered your query and hope it is to your satisfaction.

For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.


Yours sincerely,
The Mobicares Team

________________________________________
From: satish.d . [mailto:satish.[protected]@sify.com]
Sent: Monday, June 01, 2009 3:17 PM
To: [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@fly-phone.com; [protected]@themobilestore.in
Cc: satish.[protected]@mindteck.com
Subject: Handset issues

Hi,
I bought Fly DS500 on 27th of April, 2009 from TheMobilestores CMH road, the handset has several issues... I went to the store and explain them the issues, the person Mr.Vijay said he will personally take the handset to service center. Couples of days later he returned handset and said "the service person conveyed that there are no issues in the Handset”. The service person have not even opened and checked.
When i went back with the same issues Mr.Vijay referred Mr.Mahesh as the Fly supplier to TheMobilestore and gave me the contact no. but not good response, later i got Mr.Sunil's no with a note that he is the manager. The manager recreated with a very good response on the 1st day when i called, He asked me to hand over the handset to Pranav infocom at Jayanagar 4th block for service and Mr.Mahesh will follow-up with the service centre. But when ever i call Mr.Mahesh, says i was busy with some work i will get back tomorrow.
DETAILS OF ISSUES WITH FLY DS500:
1.Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache )
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..
Etc………
Job sheet details,

Tag No:[protected]
IMEI No: [protected]

It’s a week passed but I’m without handset.
Why is your company product or not completely finished before it reaches the end-user...????
Your company or product manual say it follows European std., is that really true or you follow that in only in Europe and in India you don’t

Why TheMobilestores sales low quality mobiles...!

Regards,
Satish.D
Mb: [protected]

Hi,
I have fly DS-410 who charger is not working now. I have tried all service centres of fly, but the charger is not available and many of the service centres say that fly accessories are not available these days. In absence of the charger, I am unable to charge the mobile and thus am unable to use it. Please help me in getting a solution of this. Also please let me have their main service centre/ main office numbers to talk to them.
Regards,
Rakesh

worst mobile.

Purchased on recommendation from an executive in mobile store. I had gone to purchase nokia but he praised Fly so much and insisted me to be assured of purchasing it without hesitation. I purchased this FLY mobile from mobile store kalyani nagar pune india.

Still to be a month and there is a problem with the zero key of mobile fly d400. the phone has coverage problem. Just one word can describe Fly - Worst!!!

The coverage on Fly mobile is never still... its always FLYING.. i want to kill that guy from mobile store who insisted me to purchase, i asked him about the quality and he said that it was the best! A$$[protected]@le!

Sir



I was purchased BRAND NEW SL600 WITH BILL past 6 months back at nellikuppam

Name of the mobile shop owner noor i am facing lot of problem in my mobile

When i purchased mobile with in a month my charger was failed and I submitted my warranty claim immediately.

But after 2 months only returned some used charger after my shouting and he clearely explained some internal policy problem in our concern and seller



practically i am the sufferer



AT PRESENT I AM FACING SOME PROBLEM



1. Key 3 NOT PRESSING SMOOTHLY VERY BEGINING ITSELF THIS ALSO EXPLAINED WHEN I PURCHASE TIME.



2. SOME TIMES MOBILE SWITCHED OFF AUTOMATICALLY AFTER TRYING LONG TIME THEN IT GETS ON



3. USB CABLE- MOBILE SIDE EDGE WAS NOT PROPER SEATING THAT IS SOME DAMAGED INSIDE and also clearly explaine when i purchase



4. USB CHARGER ARE NOT PROPER CHARGING THAT IS SOME TIMES WORKING



5 SO TOTALLY DEPRESSED OF PURCHASING NEW FLY MOBILE AND MENTALLY UPSET BECAUSE I AM IN POSITION OF CUSTOMER SERVICE AND MY CUSTOMER IS AFFECTED DUE TO UNWORTHY MOBILE AND SERVICE CENTRE AE TOTALLY WASTE



so kindly refund my money or replaced new my mobile



Thanks and Regards



V.Arun

FLY (Model E300) Complaints
Complaint on Fly Mobile Services
I have given my cell phone to fly service centre Tardeo MUMBAI CENTRAL, for repairing on 21/Nov/08 parts to be repaired are LCD and USB. They hads given us the time 4 weeks but now it has been more than 5 weeks, Still N/A FLY E300 accessories (Panel, inernal Parts, Key pad Etc., ).
Cell Bought On 30/12/2007.
Amount : Rs 10.000
When we call the service center they said that parts are not available and told us to contact after 2 days and when we contact them after 2 days again the same reply from them. Then we contacted Mr Ashutosh [protected] Head of Fly Service Centre, Delhi. He said it will be repaired with in 2 days and told us to contact them after 2 days when we again called him he said that ask me next day and he said he will call us but didn't got any response from him.

So Kindly step into the matter and provide us the resolution from this Problem


Thanks & Regards

Mr Neelkumar Gopikrishna
Sr.Lab Tchnician
Pathology Service
Piramal Diagnostic Pvt LTD
[protected]

we brought a fly mobile phone from woolworths, and it was faulty and unfortionatly the shop has recentley shut down. I would like something done about this problem, and would be very grateful if you could fix or replace the phone as it has had no use as you will see. I was very disapointed that this happened as it was a very nice phone. if you could contact me on, [protected].
From, Jodie ann broadway

I bought fly mobile(B700 duo) on[protected]..which is dual sim..and after 20 days one sim was doesn't work..Then first i goto chembur service center ..He said me that i[censored] want ur mobile early then goto andheri.. I submited my mobille at andheri on[protected]...and the person said me that come after 20 days...then i call him after 20 days and he said me that your mobile come after 5 days...everyday.. but now today onwards on 25-3-09 ...he don't give my mobile...and not pickup the call...

To,
The Head/ Incharge,
Customer Relations Department,
Fly Mobile India Ltd.
New Delhi.

Subject: Regarding unsatisfactory performance of Fly mobile Make B720 Duo.
Sir,

I purchased a Fly make B 720 Duo mobile phone on[protected] from M/s. Electro Pacific, SCO 1024, Sec 22 B, Chandigarh, India. At the time of purchase, I was informed by the dealer that the phone gives a battery backup of 220 hrs and talk time of 3 hrs. Your company’s website as well as booklet provided with the phone confirms these technical specifications. However, on using this phone, I am disappointed to inform you that battery backup is much less than that promised i.e. about 24 hrs and the talk time is merely 30-45 minutes. In fact the low battery backup makes me wonder how will this phone support all the multimedia functions that are listed in technical specifications? The dealer advised me to seek clarification at the service center.
I visited the authorized service center to lodge a complaint. The service center told me this was a software problem which they will sort out (copy attached). I left my phone with them as required. I received my phone after 3 days but unfortunately, even after this service, the problem persists.
Later, in this regard I talked to then company representative, Mr. Kavesh, who assures me to get the phone repaired or replaced from second service center. I visited the said service center and deposited the phone for replacement on 9/2/09 (copy attached). They ask me to collect phone after 7-10 days but I received an old phone in replacement on 17/3/09. In total 3 months period of purchase, my phone was with service center for about 2 months and above all that my phone is still in that condition only i.e. low or you can say no battery backup.
This is to request you to kindly look into the matter urgently. In case it is not possible to rectify the flaws in this phone, please make arrangements to refund my money at the earliest.
Thanking you,

Encl. 1. Copy of Bill Sincerely yours
2.Copy of 1st Service Center
3.Copy of 2nd Service Center Ravi Kumar
House No. 98
Sectro 9 Panchkula Haryana Ph. [protected], [protected]

I hav bought a new fly mobile(B700 duo) on[protected] .This mobile contains two sim but after 1 month the one slot of sim i.e. slave sim was not work .Then first I goto Chembur service center(mumbai).He sent me to andheri and said me that I will also send mobile to andheri. And i[censored] give me the u got late.So I goto andheri on[protected] .I submited my mobile and he told me that u will get ur mobile after 20 days. I call after 20 days and he said me that u get ur mobile after 5 days.The I call after 5 days then noone pickup the call ...When someone pickup the call he just transfer the call but no one pickup the call.Then I have tried on Arun's mobile.Then he said me that we r sent ur mobile to delhi... the said me that u get after 2 days... Then said u get on friday ...now nxt friday comes but they not give my mobile..He always says that I can't do anything...and now we r not giving service of fly...


But today onwards 21-3-09 i.e after 2 months they not give mobile...and not pickup the call...


Now I am requsted to give my mobile within 2 days...or otherwise new mobile or return back me paid money...

Five months ago I purchased a FLY V100 mobile. About 2 months ago, it started giving my Display problem. I gave it to the Repair Center "Vaishnavi Services" on 31-Jan-2009 for repair.
Response of this authorized Service Center was so poor... I had to visit them 6 times to check the status. After One-and-half month I received my mobile with few accessoreis damaged. There was mere casual treatment given by the service center...
Why do Service Centers not understand that Customer is the one who makes or breaks business!

Dear Sir,

I bought a new FLY mobile DS 500 model 15 days back for Rs.9000.00 i lost the USB/Charger cable, when i contacted the dealer Univercell, Chennai they replied that they dont have spares, they diverted me to their service center M/s Accel Frontline, Greams Road, Chennai. they replied very coolly that they dont have spares but they do only service, then i check with www.flymobiles.in it shows some 4 dealer in chennai address without phone number, then i visited those places across chennai city all of them speak that they were not related to fly mobile and they stopped dealing with fly mobile. When i spoke again with the Univercell Palavakkam branch, one gentleman Mr.Abdullah, CCO said the lost was becoz of my irresponsible and no spare cable is available. This is wat the story going on, even though i am ready to pay the charges the spare was not available in the market, since it was a new/unreputed brand the local / duplicate make was not also available. The value of Rs.9000.00 no body ready to realize even the manufacturer as well as the dealer, now i still searching of new cable by spending more and more on it. Kindly consider my case to get my hard earned money or the spare at the earliest. Is there any possiblity to get back me solotion. Please

Dear Sir,

My name is Nilesh Joshi, I have bought a FLY cell phone before 10 months .
suddenly there was some problem with the speaker i gave the phone to the service center which is in pune, he told me it would be done in 15 days its more than 2 months they r not returning my cell phone .they r telling me that ur cellphone is in delhi,
and the Executive told me "WHEN I GET TIME I WILL GO OR I DO NOT GO YOU HAVE TO WAIT FOR THE SAME"

what can i do ? as above case.
Regards,
Nilsh Joshi

Hello
To be direct on point its being 4 month now that my handset is under repair in service center latest ticket number is :hyd-fl-013972/2008, and after repair every time problem is not fixed one time service center has changed the crystal clear handset body to rough used one, now i am in touch with pooja gupta don't know about her supervisor, as i am asking for replacement of handset she agreed for replacement of it with same model of worth of my purchase and said will get back to me in 20 minutes 15 days back till now no reply senior authority has responded in manner and i was intimating them that on 10 jan 2009 warrenty will be expired now my handset is in service center and pooja gupta want me to collect the handset, as warranty period is expired if i face problem again in handset then i cant give it back to service center, nither one is ready to do replacement or fix the phone problem is there any senior authority who can take the ownership of case and revert me, is all are buys in holiday or other work, i will appeal media and take consumer court help.

I have a fly mobile (MX 230) which has got defective while it was under special guaranty, the panel has got cracked, I contacted the service center no provided on the fly catalog, on contacting I came to know that either the number does not exist or was "switched off". I even contacted the addresses provided on the web sites, but all in vein. The service of the Accel Frontline And Fly mobile in India is very pathetic.

I bought a cellphone (Model No. SX-210) of company 'FLY' on date 24th August 2008 from Mobile Store (e-Mall), Chandni Chowk, Kolkata. On date 29th Nov 2008 I found that my cell is not working properly, data cable port problem and memory card disconnection problem.
Then I went to Authroized Service center at New Alipore Kolkata (Date 06th Dec 2008). Receptoniest told me that it takes around 3 weeks which was unacceptable for me. But she told me to contact their main service centre AURA TELCOM SERVICES PVT. LTD. 15B, 1 R. N. Mukherjee Road, Mazzanine Floor (Martin Burn Building, Kolkata - 700001, Phone :[protected]. (near by Lalbazar Kolkata). They will do it fast.
In next week (13th Dec 2008, Sat) I am gone this service centre.They people Checked my cell physically and discover three problems
1) Datacable faulty,
2) Memory connector problem and
3) System connector broken.
They kept my mobile for till date (03rd Jan 2009) and from last two weeks I am constantly calling them for my mobile. But they do not deliver my mobile with all rectification.
When I threat them about consumer forum, one of the service centre supervisor Mr Minmoy Islam told me to contact MR Debnath (Mob : [protected]) regarding this. Mr Debnath is a Service Executive of FLY (Employee of FLY).
I had called him so many times, but he is not responding any way.
So I found that, these low graded company just making the Indians fool with their low graded products and no one can do nothing.

Dear Sir,
I Must want the the address, telephone, fax or any contact thing of Fly mobile in India office.
Please I want to show him my anger...

Dear Sir,
I buy a new fly mobile, But after one months its display had a problem so show this problem to service office but last four months they dont solve the problem and also dont give any good reply,
So what I can do.