Fly Mobile Complaints & Reviews

Dear Sir,
I buy a new fly mobile, But after one months its display had a problem so show this problem to service office but last four months they dont solve the problem and also dont give any good reply,
So what I can do.

This is the worst ever thing that i had never faced in my life with telecommunication networking, my self and my friend buy the Fly mobile three months ago and my friend has misplaced is charger and now we need a new charger . All that i need is a service center in Chennai city to buy after all a simple charger which is going to cost only Rs 150 - 200. Without having the charger we are not able to use the mobile which costs Rs 7000, this purely bad and reticulous and extrodinary example of poor customer service . If the intention is to sell maximum phone try to provide the service for that . The money we are paying should be useful for your side as well as for our side . When we are buying the phone the dealer is giving so much of forge details and i dont know what for the word is given with out satisfying the customer .

Respected Sir,
I have purchased FLY Mobile Phone from the dealer 'SANGEETHA' Malleswaram, Bangalore on 30.11.2007 at a cost of Rs.5, 650/- thinking that it is a quality product. The model of the set is Fly 500i and the IMEI/Serial No. is [protected]. However, to my surprise the Display LCD screen has been broken on 24.10.2008 when the mobile set was kept in my trouser pocket. The set was not at all fallen or damaged. I am very much sure that it is an manufacture defect. I have registered for the replacement of LCD Screen at your service center, "ACCEL FRONTLINE LIMITED, # 18/8 Saleh Centre, Cunningham Road Bangalore 560052 on 28.10.2008 vide it Call No. BLR-FL-005316/2008. The Service center had estimated the cost of replacement of the LCD Screen at Rs.1800/- . However, till date the service center has not replaced the LCD screen and return the mobile set. I think your company has to replace the LCD Screen free of cost or replace the mobile set as it is a Manufacturing defect. More than 20 days has been elapsed from the date of complaint, but the set is not yet repaired. I have no other alternative but has to approach the Consumer Court if the set is not repaired within a week. I hope your esteemed company will take necessary action in this regard immediately. The cost of the LCD Screen may also be borne by the FLY company.
Yours faithfully,
K. GOPALAKRISHNA,
ACCOUNTS OFFICER, [Department of Posts]
# A-IV/4, POSTAL STAFF QUARTERS,
KAVALBYRASANDRA, R. T. NAGAR, BANGALORE -560 032.
CONTACT No. [protected]


Details of the Mobile Set:
MODEL: FLY SL 500i.
IMEI No. [protected]
DATE OF PURCHASE: 30.11.2007
PURCHASE PRICE: Rs. 5650/-
DEALER NAME: SANGEETHA,
#284/1, Sampige Road, Near 18th Cross, Malleswaram, Bangalore -560 003, Tel: 23346111
Invoice No. SI/MAL/5824

SERVICE CENTER DETAILS/SET DETAILS:
ACCEL FRONTLINE LIMITED
NO 18/8 SALEH CENTER
CUNNINGGHAM ROAD
BANGALORE –560052
[protected]/06
mprc.[protected]@accelfrontline.in
CALLNO: BLR-FL-005316/2008
IMEI-[protected]

Hi,
I purchased fly mobile(SX 210) on feb 2008. From last one month it is not getting charged properly when i plug the charger, i had to adjust it so many times to get it charged. After some days even that was not happening i showed the mobile at the service centre, they say that the pin where you connect the charger is not working properly so the mobile is not getting charged. I am searching the address for Fly show room in hyderabad and secundrabad area's so that i can get it repaired but i dont find proper address online nor the Fly service centre contact number.
Please provide me the above details.
I just want to say that iam very much unsatisfied with the mobile as there no proper battery back up.It has problem every now and then, its not even a year i purchased the mobile.Its so sad that a customer purchases the mobile paying such a huge amount and the product doesn't work properly. plz help me solving my problem.
Thanks
Saritha
[protected]

I bought Fly V60i on September 21st, 2008. One fine day, my mobile got switched off and never got switched on. Took it to the nearest Adonis Service Center immediately. They tested and said that the batter has gone and they need to replace it. They said they dont have stock and they dont know how much time they will take to get the battery.

I had never seen such an irresponsible customer service. What would people do if they have a lot of important contact in the phone memory, have to wait till they replace the battery, that too not given a proper date of replacement and also cant understand why the battery is not working in not more than 2 months? Is this a failure model?

Hi, I bought b700 model . It had mic problems .Voice wasnt audible for the other party on the call, it was too low . I had given it to authorised service center in T.Nagar, chennai within a week of purchase . They returned my mobile after 1.5 months. When i tested my mobile, there absolutley no voice heard to the other party . When i asked them, what they did all these days . They said it had gone to head office for repair with a complaint as "second sim not working" and they had changed board.I lost hope with these guys and went to other private service centers. when i checked with another private service centre. They checked and informed that the whole mic unit is missing in my mobile. Its was a worst service i have ever experienced with these authorised service center.

DATED –14.10.2008

RESPECTED SIR,

SUB- RESQEST FOR COMPENSATION OF RS 2000/ OR REPALACEMENT OF NEW SET AGAINST DAMAGE OF LCD SCREEN (MANUFACTURING DEFECT) IN FLY MOBILE HANDSET HUMMER IMEI NO-[protected] PURCHASED ON 31ST AUGUST 2008 IN RESPECT OF TAMAL BASU BANGALORE.

SIR,

I TAMAL BASU PURCHASER OF YOUR NEWLY LANCHED FLY MOBILE SET (HUMMER) AGAINST IMEI NO-[protected] STATED THAT, I PURCHASED FLY MOBILE TO GET QUALITY PRODUCT AND THE GOOD WILL OF YOUR COMPANY.
BUT IT IS SORRY TO INFORM YOU THE ON 12TH OCT 2008 WHILE THE SET WAS IN CHARGING MODE, WITH IN A MINUTE, A CRACKING SOUND OCCURRED AND IT WAS FOUND THE LCD SCREEN WAS BROKEN FROM INSIDE.
ACCORDINGLY ON 13TH OCT 2008 I WENT TO CUSTOMER SERVICE CENTER (DETAILS IS GIVEN BELOW) TO GET THE SET RAPAIRED IT WAS NOTICED THAT MOST OF THE FLY MOBILE CUSTOMERS ARE SUFFERING THE SAME PROBLEM THAT IS THE CRACKING OF LCD SCREEN DISPLAY WITH OUT ANY VALID REASON. (HOPE THEY WILL ALSO CONVAY THEIR PROBLEMS TO YOU SOON ONE OF THE CUSTOMER WHOES IMEI NO- [protected] BEARING HIS MOBILE NO- [protected] IN RESPECT OF MR KALI PRASAD SAME PROBLEM)
THE ESTIMATED COST, GIVEN BY THE SERVICE CENTER IS APPROX 2000/- FOR REPLACING OF LCD SCREEN WITH A MINUMUM PERIOD OF 15 TO 20 DAYS WHICH IS TO BE PAIED BY ME, SIR IT IS NOT MY FAULT, IT’S THE MANUFACTURING DEFECT OR DUE TO THE USE OF VERY LOW QUALITY PRODUCT IN THE SENSATIVE PARTS OF SUCH COSTLY MOBILES OF THE RENOUND COMPANY “FLY”.
IN THIS REGARDS YOU ARE REQUESTED, TO LOOK INTO THE MATTER PERSONALY AND NECESSARY COMPANSATION OF RS 2000/- OR REPLACE WITH A NEW HAND SET AGAINST OLD ONE FOR THE GOOD WILL OF YOUR COMPANY AND CUSTOMER SATISRATION WHICH IS YOUR MAIN MOTTO.
YOUR INTERFERENCE IS IN THIS MATTER ARE HIGHLY APPRECIATED, EXPECTED YOUR REPLY SOON
NOTE--- THIS E-MAIL IS NOT ONLY TO GET COMPENSATION FROM THE COMPANY BUT ALSO A SUGGATION TO IMPROVE YOUR QUALITY PRODUCT IN THIS PRESENT COMPITATIVE MARKET, TO AVOID CUSTOMER SUFFERING LIKE ME.

THANKING YOU,
WITH REGARDS,

YOURS FAITHFULLY
TAMAL BASU
#487/B 1ST B CROSS
3RD MAIN
MATHIKERE
BANGALORE-560054
MOBILE [protected]

SERVICE CENTER DETAILS/SET DETAILS

ACCEL FRONTLINE LIMITED
NO 18/8 SALEH CENTER
CUNNINGGHAM ROAD
BANGALORE –560052
[protected]/06
mprc.[protected]@accelfrontline.in
CALLNO: BLR-FL-003200/2008
IMEI-[protected]
VENDOR-FLY
MODEL-HUMMER HT1
ITEM DESCRIPTION-EXCHANGE UNIR HUMMER HTI
PURSHASED ON –31.08.2008
DEALER NAME- HOT SPOT RETAIL LIMITED
SHOP NO 46, 1ST MAIN ROAD
YASHWANTPUR BANGALORE 560052
INV NO –[protected] DATED 31.08.2008

Just go through my mail that i have sent to Fly mobile Service.

Dear Sir,

My Ack.Slip No. NGP-690816-FLY-V30. Its on the name of PRIYA GAIKWAD. I would like the status of my Phone. My phone already had submitted twicely with Dead Problem Condition. At present phone is in your custody and its under observation. (means r u doing experiment with my cell?). Its a stupid thing.

Earlier also had given my Phone for repair with ACK. No. NGP656597-FLY-V30. That time to it had taken near about a month to return back the phone. But strange thing, the phone that i had got in same condition(dead condition). So how can I rely on your Service of esteem Interenational Company like you. I have already spent my 2 month to getting the reliable Service. But not yet got any positive responce.

Sir, I have made couples of enquiry from Your Nagpur Office. But i have received any positive responce, -they only respondes with they have parked my phone to Chennai Office and they have wont tell the how many days to take the repair it. I have got very bad experience from your Nagpur Office. There is Mr. Ram - your executive, i have wasted my valuable time and money with him on the phone. I have not any little faith on Nagpur Office. Please go throughte both the Acknowledgement Slip and requesting to check the Date of Boarding my Phone.

I am requesting you to Repair and return my phone with good condition within a week. I expect you will revert to this mail with current status within a day (24 hour). I am preparing to lodge a complaint agianst you in Consumer Forum.

Thanks and Regards,
Roshan Meshram
[protected]

Nagpur MAHARASHTRA

I have purchased my mobile in aurangabad, Maharashtra. IMEI number [protected].
The phone is not working as per specifications. In the 6 months of warranty period I have given the phone 3 times for servicing. Even after that the phone is not repaired well and is still not working.

Currently the phone is with Accel frontline, pune, who now claims that the phone has been sent to Chennai for the reparing.
The phone is more than two months with the service center and I am not getting the phone back.

Sumeet Vaidya

To
The Concerned Authority
FlyCare
New Delhi - 110020

Sir,
This letter is being written to you in order to delineate the chain of harassments I have undergone as regards the purchasing of a mobile handset of your company. The model no. is Fly B600 and it was purchased on 28..07.2008 from THE MOBILE STORE, Bhupen Bose Avenue, near MANINDRA CHANDRA COLLEGE, Shyambazar, Kolkata.


The mobile handset has been giving me terrible problems for last almost two months.
The mobile charger stopped working twice and the second replacement also failed to
work. There also occured a problem in the software functioning of the handset due to which the operation of the mobile became increasingly impossible and had to be kept
at the Fly service centre, Nandan Bagan Street, Kolkata for some 17 days.The problem
did not stop even after getting it repaired.My handset started to get automatically switched off after every 15 minutes from switching it on. For this reason my handset is again kept at the service centre.Over all, I had to submitt my handset twice for a considerable duration
and my charger got changed twice as well. My mobile handset and my charger are at the service centre right now.I have the receipts of these submissions. I just want you to know that after repeated requests for a replacement of my mobile handset, all I was given was promises in vain. Shockingly enough, I have been liviving without a mobile phone for last almost 2 months.


As can be very conspicuously evident to you, I have been harassed to the extreme. During this entire affair I have been subject to tremendous physical exhaustion, mental disturbances, financial crisis. My professional life has also been greatly disrupted because of not having a mobile phone to use for such a long time and for having to go to the service centre as well as the store from which the mobile was bought on regular intervals.I have been extremely annoyed due to the deplorable service of the customer care of your company.


Through this letter I wanted to make my problem vocal to the higher authority of FLY company. Now I demand immediate refunding of my money with which the mobile was bought and also a handsome amount of compensation for the unending series of troubles I was forced to go through and which is still going on. I demand an immediate response from you or else I will be forced to take recourse to legal procedure which will settle the case in court. My name, phone number and email id are given below.
thank you,


Partha Roy
[protected]

I had bought Fly mobile Phone modle B700 from Essar Mobile Shop with bill they had stated that there are service centre in mumbai when i searched the Fly mobile web site it gave me a lot of Address for the same but when i called on those ether the numbers were disconnected or wrong and finaly when i got through one address they said that they do not provide services for the Fly mobile phone and they do not have any information how their number is still on the web site when i tried to send e-mail on the company customer care it got bounced back stating no such e-mail address. please guide me what to do in this case as the phone has costed me 7000/-Rs.

My big brother bought a Fly MC 100 mobile for me from Hot Spot Sector 18 Noida U.P. on dated 16.06.2008 . After one month it's not working properly, it's out going voice is not going properly to the second person on other side also it front Glass removing from corner.Finally I went to nearest Service Centre GNH Telecon Sector 27 Noida . Care Executive physically examined the cell phone, he told me that your phone's mic is not working and we have to change the same mic . They are keeping my cell phonce from dated 18.08.2008 to till date .Still mic is not in the stock. So So finally I recommend you guys please think before purchasing the FLY MOBILES.

I bought Fly model E300 mobile 1 year ago ...
its Lcd screen has crackd down .now i want to repair it plz tell me the nearest centre in south delhi.

I bought fly mobile Model V90 just 3 months ago.I send it for repairing at customer care centre twice.And once i receive phone after 17 days. and once after 9 days.And once again there is a problem .Phone automatically switch off .I have to restart it after every 3 minute.I can use it only as paper weight.I m from middle class family and working as a tutor for 50 rupee a day and they cheated me with 3800 rupee.What should i do?please help me

I have bought a fly cell phone before 3 months. Suddenly there was some problem with the speaker i gave the phone to the guy in the service center which is in thane he told me it would be don in 7 to 10 days its more than 2 months they r not returning my cell phone. They r telling me that ur cellphone is in delhi.
Fly customer care sucks
U i[censored] dont know how to run a cellphone business done trouble other people ok

I warn each and every one o[censored] not to buy any cell phone from this peace of

I want Fly Customer Care Centre Tel. No & Address of south delhi
showroom.
My Contact No :- [protected]

my one year of the purchase of this fly sl500i mobile is not yet over and i have been to customer care 4 change of the battery and again i believe that it does has a standbye backup of 3 hours and u cnt talk more than 1hr completely initially my voice was faulty and was replaced then and now this faulty battery cn somebody please hear me.