Flyking Courier Services — Important documents not delivered | |||||
I had a package with extremely crucial documents to be delivered from Cuttack to Bangalore. Firstly there was a delay of more than 10 days for the package to reach Bangalore and on top of that I never received the package. On speaking to the customer care officials, apart from the rude behavior that I was subjected to, no help was extended towards tracking of the documents in spite of several requests and calls. First I called the Bangalore Flyking courier office number[protected], where I faced rude behavior and no information was shared. Then I called the Fly king customer care number ([protected]) where I was directed to the same Bangalore number. The officials are just desperate to hang up the phone without listening to what the customer has to say. Extremely disappointed with the service in terms of both delivery and customer care.But more than that I'm in dire need of the documents. PS: refer the attached image Was this information helpful? | |||||
|
Flyking Courier Services customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Consignment Number:[protected]
I had the same experience. The tracker on website shows that the package has arrived in Bangalore on 22nd November. Yet it has not been delivered at my place yet.
I have been calling the Bangalore Flyking courier office number[protected] since 28th and since then they keep saying it is out for delivery, yet the package never arrives.
The woman who answered the phone has been rude from the very beginning. Today when I called for the 3rd time, she actually shouted at me for taking up and wasting HER TIME with my useless enquiries. VERY RUDE and UNPROFESSIONAL.
As of 30th November the package has not been delivered.
FAIL 1: Package sitting at the facility for 8 days and still not delivered.
FAIL 2: Rude response to customer enquiries
FAIL 3: Instead of apologizing for their failures, they are shouting at the customers.
![]()
I had the same experience. The tracker on website shows that the package has arrived in Bangalore on 22nd November. Yet it has not been delivered at my place yet.
I have been calling the Bangalore Flyking courier office number[protected] since 28th and since then they keep saying it is out for delivery, yet the package never arrives.
The woman who answered the phone has been rude from the very beginning. Today when I called for the 3rd time, she actually shouted at me for taking up and wasting HER TIME with my useless enquiries. VERY RUDE and UNPROFESSIONAL.
As of 30th November the package has not been delivered.
FAIL 1: Package sitting at the facility for 8 days and still not delivered.
FAIL 2: Rude response to customer enquiries
FAIL 3: Instead of apologizing for their failures, they are shouting at the customers.
Consignment Number:[protected]
The Bangalore Office people[protected]said his name was Naresh Kumar) are now actually slamming down the phone if asked why the delivery hasn't been made yet.
The Bangalore Office people[protected]said his name was Naresh Kumar) are now actually slamming down the phone if asked why the delivery hasn't been made yet.
Update on Cons. No.[protected]
Emailed Fyking Customer Care (both head office & regional office) on 10th December in order to lodge a complaint and receive some status update. Follow up email sent on 12th December. Email has been sent by both me and the sender of the package.
Still no response from anyone/anywhere. Let alone solving the issue, I was not even contacted for enquiries. Package was not delivered and neither was it returned to the sender and no refund of the money either. Here are the email ids that were marked in the complaint.
"[protected]@flyking.co.in",
"[protected]@flyking.co.in",
"[protected]@flyking.net.in",
"[protected]@gmail.com"
I am giving up on ever receiving the package that I was sent. No one has taken any action at all except for charging money for the service that was not rendered and misbehaving with customers.
Emailed Fyking Customer Care (both head office & regional office) on 10th December in order to lodge a complaint and receive some status update. Follow up email sent on 12th December. Email has been sent by both me and the sender of the package.
Still no response from anyone/anywhere. Let alone solving the issue, I was not even contacted for enquiries. Package was not delivered and neither was it returned to the sender and no refund of the money either. Here are the email ids that were marked in the complaint.
"[protected]@flyking.co.in",
"[protected]@flyking.co.in",
"[protected]@flyking.net.in",
"[protected]@gmail.com"
I am giving up on ever receiving the package that I was sent. No one has taken any action at all except for charging money for the service that was not rendered and misbehaving with customers.
NO DELIVERY -NO INFORMATION
Consignment No[protected] Dated 17/8/13 From -Bangalore-560076 To Amritsar (Pb) No delivery -No information up to nowCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
33%
Complaints
105
Pending
0
Resolved
35
+91 22 2837 2021
+91 22 2837 2020
+91 22 2834 9075
204, Unique House, Cardinal Gracious Road, Chakala, Mumbai, Maharashtra, India - 400099
Despite sending mails to both local office & the headquarters, (from both sender & receiver addresses) we have not received any response at all from any ends at all.
The consumer forum seems to be filled with complaints against Flyking and yet their response and service are worst. Does making complaints have any effect at all?