Food Panda — food panda fraud offers: order is not delivered due to silly reason - order id - s1lu-nn9k

Address: 560076

Hi,

Food panda is cheating people with fake offers, i have ordered the food on 26 sep 2018 at 1:48 pm, after accepting the order i did not get any updates from the restaurant so i reached out to foodpanda support team after 1 hour and this is the response from them:"your order has not fulfilled", silly reason stating that there is technical difficulty with delivery boy and they said we have refunded the amount. It's been almost more than 25 days still they haven't refunded my money.
I have contacted the their support many time but they will give me ready made answers like "we have initiated the refund amount it will be created with in 7-10 days".
I would request consumer forum to stop this fraudulent offers who are trying to cheat the customers and please help me get compensation of 1 lack rupees.

Thanks
Vasantha k