Food Panda — onboarding issue

Address:

400097

Issue - Restaurant on boarding with Food Panda. Ageing more than 60 Days.

I am owner of 2 restaurant – China65 (Foodpanda vendor code b5oh) & Sai Krupa (Foodpanda vendor code b3ol – earlier code was B9XA)

1. I have submitted all the necessary documents on 5th September 2018 to OLA/FOODPANDA representative Shubham Singh (Mobile No. [protected]) & he promised me that restaurant will be active on Foodpanda Portal in 7 Working Days. However, he stopped responding after collecting documents and he was not in position to confirm the status of onboarding.

2. After few Days on 20th September, Foodpanda Executive Mr Melwin Rodrigues (Mobile no. [protected] & [protected]) came to meet me regarding onboarding issue & he confirmed that he will resolve the issue in 2 working days. Even he failed to confirm the exact status. He tried his level best but not able to resolve the issue.

3. Interim, I have sent no. of emails to [protected]@foodpanda.in but no positive response.

4. I got response from Vendorservice stating that activation is pending with Area Manager Rashid.

5. I spoke to Rashid (Mobile no. [protected]) on 5th October, 2018 & narrated the complete story o[censored]nsuccessful on-boarding.

6. Rashid promised me that he will resolve the issue in next 2 hours but he was unable to find the exact issue in on-boarding & he stopped responding phone calls. Area Manager should be responsible enough to pick up the Vendor phone calls and resolve the issue.

7. I tried reaching via whats app but no luck. I tried contacting Shubham / Melwin / Rashid but none of the executive has responded.

8. Then I contacted Call center no. [protected] and call center confirmed that my Restaturant is not active and given me mobile no. of Rahul Sharma - [protected] which is not reachable whenever you dial this no. Tried contacting this no. since last 2 days.

9. Once again called Call Center no. [protected] on 31st OCT’2018 at 5.10pm to 5.39pm (nearly half an hour), Mr Akhilesh responded that it will take additional two more days to confirm the exact status of on boarding & confirmed that there is no timeline for on boarding.

10. Since no clarity with Foodpanda team for on-boarding process, I have requested to cancel the on-boarding and requested him to send all restaurant documents. Akhilesh denied taking the request for on-boarding cancellation & transferred phone to his Supervisor for resolution. Supervisor took his own sweet time to respond on phone & when asked about his name on phone, Supervisor disconnected phone line. Foodpanda took 30 minutes on phone calls and no resolution.

In view of the above, request you to cancel my 2 restaurants – China65 (Foodpanda vendor code b5oh) & Sai Krupa (Foodpanda vendor code b3ol – earlier code was B9XA) on-boarding with Foodpanda. However kindly check the recording/performance of RUDE supervisor who is not customer friendly and disconnected the phone lines intentionally. He was afraid to share his name with me. Although its none of my business but this is not appropriate employee for vendor/customer service. I am sharing feedback with you & I am damn sure professional foodpanda team will take appropriate action after necessary investigation.

You could check my restaurant details on SWIGGY, ZOMATO & MAGICPIN Online portals. I am doing business of Approximately Rs 40000/- per month with SWIGGY, Rs 35000/- with ZOMATO & Rs 10000/- MAGICPIN(individually). Your competitor could on board me easily, however you fail to onboard after 2 months of submitting all the necessary documents. Please check your process.

Thank you

Regards

Ramakant

[protected]