Food Panda — refund not initiated even after 20 days

Address:

Hyderabad, Andhra Pradesh, 500048

I ordered food from foodpanda(Order ID- e8ai-qe84). My order was accepted and payment was successful, but for some reason it was cancelled after some time. I waited 10 days for my refund, but their was no refund initiated by food panda. So I contacted them and they initiated the refund. I waited another 10 days still the same thing happened. Again I contacted and at that time they initiated wrong order id refund which had less price than mine. I informed them about this but still their was no response. Food panda gives assurances but cannot outperform them. If anyone wants to order from food panda, please select cash on delivery option because digital transaction is risky here. Their is no guarantee that you will get your money back if your order is cancelled. It's better if you order from some other applications which are truly reliable like Zomato or swiggy. If it is a big amount order then the customer would be surely in loss by ordering from food panda.