Freecharge.in — Balance deducted from bank but recharge not done

Address:

Nagaon, Assam

Dear sir, I have recharged an amount of Rs 349 on 10/08/2015 at [protected] (vodafone assm) but I have not got my recharge and money has been deducted from my account of State bank of india. Payment was done via ATM debit card and txn number of SBI is[protected]. I contacted freecharge.in with in few hours first they gave me support Ticket # 2042510 and then they gave me payment for the order no (FCVC[protected]) which has not been processed, via email. Now they are saying they will either recharge or refund my money within 5-7 working days. My question is why I should wait for my money for so long time. I want my recharge or money with in short time. Regards Gurpreet singh contc- +91 [protected]