Freecharge.in — Fraught my amount of Rs 332 through www.freecharge.in

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www.freecharge.in

I went to recharge through www.freecharge.in of [protected] on 30/07/2015 and [protected] on 18/09/2015 twice in a day and the amount debit to my bank account on 30th July 2015 as Rs 500, 18th sept 2015 as Rs 357 and 20th July 2015 as Rs 357 but not recharge to my both mobile no. According to the freecharge history i got 17/08/15 - RS 222, 17/08/15 - RS 337, 20/09/15 - RS 50, 26/09/15, RS 74 and 30/09/15 - RS 199 against Rs 1214 and balance amount of Rs 332 will not get. After that i contract their care through mail that shown in below Prithwiraj Adak 22:44 (14 hours ago) to care Dear sir/madam I shown my transaction details from 30th July to 30th sep as below. On 30/07/15 - RS 500 (d) 17/08/15 - RS 222 (c) 17/08/15 - RS 337 (c) 18/09/15 - RS 357 (d) 20/09/15 - RS 357 (d) 20/09/15 - RS 50 (c) 26/09/15 -RS 74 (c) 30/09/15 - RS 199 (c) Total debit of Rs 1214 and total credit of Rs 882 balance Rs 332 noither credit to my bank account not my frecharge account. Please check and show me as like that. With regards Prithwiraj adak [protected] [protected]@freecharge.com via freshdesk.com 08:41 (4 hours ago) to me Dear Prithwiraj, Sorry for the inconvenience caused to you, We understand your concern regarding your recent transaction. Having checked this for you, we see that the transaction (order ID FCMA[protected], FCMA[protected]) was unsuccessful. Therefore, we had refunded Rs. 857 to your account as FreeCharge Balance against this order. We also see that you've utilized these on your next transaction (order ID FCVM[protected](222), FCMA[protected](59), FCVA[protected](50), FCVA[protected](74), FCVW[protected](199), the available balance is Rs.34 in your credits. Helping you out is our utmost priority and hence, we checked this transaction (order number FCMA[protected]) with our payment partner. They have confirmed that the payment for this particular transaction has not been received at our end. However, since you mentioned that the amount has been deducted from your account, here's essentially what you can do. Please get in touch with your respective bank and they should be able to help you trace the missing amount. You can use this email as a confirmation from our side that no payment has been received. We really hate to see you inconvenienced but we wish we could have done something more on this. Having said that, do let us know if you need any assistance after you get in touch with your bank. Happy FreeCharging! Customer Success Team For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.