Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — added amount in wallet got failed but amount not refunded

kniyl33

from Gandhinagar, Gujarat

Address:	Gandhinagar, Gujarat, 382009
Website:	freecharge.in

I have added 250 Rs to freecharge wallet linked with mobile no : [protected] and email id : [protected]@gmail.com. And add money process got failed but amount has been deducted from my credit card on 10th October, 2018. When I called customer care they said that it will be credited within 5-6 working days. But 13 days has been passed and still haven't got amount back in my credit card statement which is generated on 23rd October, 2018(6:30 PM).

I have raised many ticket for the same(Ticket no are 186757, 147271, 14270, 147268, 119710, 119713, 114045). But still haven't got resolution after so many ticket request.

I have attached HSBC credit card statement and freecharge screen shot for more details.
Kindly look into this and do the needful.

+2 photos

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Oct 25, 2018

Complaint marked as Resolved

Raised dispute. Waiting for HSBC bank to reply. I have kept freecharge customer care, grievance officer and nodal officer in CC. Let's wait for reply from HSBC bank.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Oct 23, 2018

Updated by kniyl33 I have added 250 rupeed money 3 times but it has been deducted from credit card one time. So I don't know for which failed transaction it has been deducted. So I have attached another 2 failed transaction screen shot.