Freecharge Payment Technologies / Freecharge.in — Failed transaction money is not refunded

Address:	560087
Website:	freecharge.in

Please have a look at following transactions where only last transaction(8328290_1 at ‎11‎:‎49‎:‎44) is success and my bus ticket got booked but failed transactions also showing success. I can see only success transaction in my REDBUS account.

iBIBO -REDBUS 8328290_1, Sun Dec 04 2016, ‎11‎:‎49‎:‎44‎ ‎PM RS.960/- this is success and marked as Transaction.

iBIBO -REDBUS 8328216_1, Sun Dec 04 2016, ‎11‎:‎47‎:‎10‎ ‎PM RS.960/- this is failed but showing as success and marked as Transaction.

iBIBO -REDBUS 8328194_1, Sun Dec 04 2016, ‎11‎:‎46‎:‎08‎ ‎PM RS.960/- as this is showing failed I am file with this and marked as Payment Failure

iBIBO -REDBUS 8327335_1, Sun Dec 04 2016, ‎11‎:‎17‎:‎11‎ ‎PM RS.885/- this is failed but showing as success and marked as Transaction.

iBIBO -REDBUS 8325969_1, Sun Dec 04 2016, ‎10‎:‎42‎:‎30‎ ‎PM RS.960/- this is failed but showing as success and marked as Transaction.

Note: all these transactions are done for the same seat booking. Finally I booked the same seat with final transaction.

I logged a complaint regarding this and complaint no. is 456670 but my issue is not yet resolved. Since there is no customer support number, I sent an email to level2 support team but I did not received any response from them. After I raised complaint my transaction history is not appearing in my freecharge account(I don't know why they deleted my transaction history).

Please address this issue ASAP.

my mobile no: [protected].
Email: muralikrishna.[protected]@gmail.com