Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Freecharge Mastercard is nowhere working

parameshulthi

from Pune, Maharashtra

Address:	411057
Website:	www.freecharge.in/desktop

I tried using Freechrge Master Card in Payzapp application and in Oxigen wallet but i was not able to use this card. Not only these wallet sites its not even working to pay Docomo postpaid bill which means it is no where working. I actually added Rs 2000. When I said asked this to freecharge customer care they said these payments are not enabled. But in the FAQ it is clearly mentioned that card is accepted through any website or app in India. So that is not true and freecharge is making customers fool with false advertisement. Please find image below of which it is mentioned that it can be used in any site on freecharge offcial site. Please take action ASAP.

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May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are unable to use your FreeCharge Go card at "Payzapp and Oxigen ". We regret for the inconvenience caused.

Transactions through FreeCharge Go card for this merchant are not enabled currently. We request you to use an alternate payment mode to continue with the transaction.

We would like to inform you that we do support all indian websites but we don't support wallet websites in india.

We shall keep you posted once the FreeCharge Go card is enabled for transactions on "Payzapp and Oxigen".

We appreciate your co-operation!

Please do not hesitate to get in touch with us, if you have any other query.

Nov 26, 2016

Updated by parameshulthi Do you know the meaning of we do support all Indian websites, which means all sites including shopping, groceries, wallets, movies and all. If you don't support wallet websites in india then this should be mentioned in the site or else "we do support all Indian websites" this should not be mentioned as it is false advertisement. I demand compensation for this or else it is going to be serious issue.