[Resolved] Fullerton India Credit — Misleading Information
My loan number [protected].
I was told the loan is on floating rate.
I have waited for 2 years to get the Interest rate reduce which never happened.
Contacted Fullerton about it. I do have a mail confirmation from them wherein they clearly mentioned it is in floating rate. When provided RBI reference about the floating rate loan foreclosure. They called me and denied saying the loan is on floating rather it is on fixed rate.
From past One month I was trying to foreclose the loan but they required request I'd which I got today after calling them approx 5 times last call went up to 30 minutes to get the request ID. I'd like to formally complain about the misleading information provided and still they informed me foreclosure charge will be 5% and 15% Interest rate
For reference the email conversation with Fullerton: https://drive.google.com/file/d/0Bwgqeqfjx_9uTW9IRG1JTjBpRGM/view?usp=docslist_a...⇄
Complaint marked as Resolved 2016-09-19 05:53:43
[Aug 15, 2016] Fullerton India Credit customer support has been notified about the posted complaint.
Verified SupportFullerton India Credit Customer Care's response Aug 16, 2016
As per our communication with you, request you for time till 20th August, 2016 to work towards resolving your concern.
Verified SupportFullerton India Credit Customer Care's response Sep 08, 2017
Dear Mr Mathai, we have mailed you the details of the resolution to your registered email id. Trust you would find the same in order. For any further communication kindly mark a mail to [protected]@fullertonindia.com.