[Resolved] Fun Cinemas — complaint regarding cinepolis bangalore fun cinemas sigma mall cunningham road manager roshan (mob # [protected])

 
2 Reviews
Bangalore, Karnataka, India
 Adarsh Mohan Sharma on Feb 7, 2018
Mplaint regarding cinepolis bangalore fun cinemas sigma mall cunningham road manager roshan (Mob # [protected])

A couple of months back i had been repeatedly complaining to cinepolis through emails, messengers and through facebook stating that rs 2500/- cinepolis
Reward points in total were not updated to my registered account (Mobile # [protected]). After weeks of repeated followups with cinepolis and repeated denials by cinepole finally a bold cinepolis hr directed the cinepolis fun cinemas manager roshan (Mob # [protected]) to own the responsibility of ensuring that i get the due points benefit. Mr. Roshan from cinepolis fun cinema called me in december 2017 apologizing for all the inconvenience and promised that he will ensure that i get the rs 2500 worth points movie tickets going forward and he advised me to call him or message him over his mobile and he will arrange the tickets when ever i need them. I told him that this could be very difficult for him to remember and implement as he might not remember in future and i will have to go through the whole loop of follow ups. But mr. Roshan promised to not fall short and gave me a gentleman's promise on behalf of cinepolis that he will respect his committment without fail. But, alas, as i had anticipated after getting me just 3 tickets for one movie totaling to 450 points out of the 2500 worth points he refused to cooperate and suddenly forgot all about his gentleman's promise on behalf of cinepolis and refused to give me anymore tickets against the pending points that cinepolis never added. Mr. Roshan suddenly started quoting that as per his system i was eligible only for 168 points and he has done the needful upto 168 points and will not give anymore tickets and go ahead and speak to the cinepolis hr who had assigned him the responsibility of ensuring that i am given the benefit of all tge due points basis which mr. Roshan had promised me to ensure that i get the due benefits. I just don't understand how cinepolis operates... Firstly they don't credit the reward points many times... On complaining they ask me to sunmit the original tickets with them... Then they do mothing about... Then they ask me to submit copies of the orginal tickets... Then they deny that points were not added... Then they apologise for their mistakes and promise to make good for their shortcomings and then they deny having ever made any such promises... I mean i have been repeatedly complaining for over a year about all the problems with cinepolis but they never ever seem to own their mistakes and genuinely commit to solving their customers' complaints... Infact they repeatedly have insulted their customers and made their customers feel like liers and disrespected. What kind of brand is cinepolis that gives no value to its customers and the promises it makes to its customers. How does cinepolis survive with managers like roshan who promise and then backoff their word to their customers. Such mistakes and breaking of promises will be extremely harmful to brand cinepolis in the longterm a brand is all about the promise of quality service and quality product that you gaurantee to your customers... Thanks for all the unkept promises cinepolis... Adarsh mohan sharma (Mob [protected] email : adarsh. [protected]@gmail.com)

Complaint marked as Resolved Feb 8, 2018
Please find attached the response from your staff on how easily they have tried to escape from the whole responsibility by stating that they have found no record of the RS 2500/- points.

Isn't it obvious from all my complaints over the last six months that your staff after collecting all the hard copy tickets from me have not updated any of those details in your record and that is exactly what I have been complaining about.

They are trying to cover up their mistake of losing my tickets and not having updated the same now by offerings cheap 133 points.

I mean there is no logic to what your staff is doing and saying. Misers and liers to the core. Not one of your staff members has the intergrity to own up to their mistakes and do the right things. Instead they are harassing a customer for the last six months by repeatedly giving the same answers.

Complaint Status


[Feb 08, 2018] Fun Cinemas customer support has been notified about the posted complaint.
Updated by Adarsh Mohan Sharma, Feb 08, 2018
Please find attached the response from your staff on how easily they have tried to escape from the whole responsibility by stating that they have found no record of the RS 2500/- points.

Isn't it obvious from all my complaints over the last six months that your staff after collecting all the hard copy tickets from me have not updated any of those details in your record and that is exactly what I have been complaining about.

They are trying to cover up their mistake of losing my tickets and not having updated the same now by offerings cheap 133 points.

I mean there is no logic to what your staff is doing and saying. Misers and liers to the core. Not one of your staff members has the intergrity to own up to their mistakes and do the right things. Instead they are harassing a customer for the last six months by repeatedly giving the same answers.

complaint regarding cinepolis bangalore fun cinemas sigma mall cunningham road manager roshan (mob # +917406555299)
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Comments

Hi Adarsh Mohan Sharma,

Sincere apologies! We wish to inform you that we have credited points to your Club Cinépolis account. Kindly note that 6.6 points are credited for every ₹100, i.e. 1 point for ₹15.

Regards
Team Cinépolis

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    Fun Cinemas - complaint regarding cinepolis bangalore fun cinemas sigma mall cunningham road manager roshan (mob # +917406555299)