Gallivant International — holiday package

Address:	Mumbai City, Maharashtra
Website:	www.gallivantinternational.com

I brought a holiday package from gallivant international in the month of october

I had received following msg:

Your confirm and free gifts:-
1. Kitchen article set.
2. Family trip package.
3. Imagica couple passes.
4. Suprise gifts priya [protected]
Gallivant international, lower ground flr, gate no. 2, phoenix paragon plaza, kurla (W). Attend 60 mins family program. Married couple entry compulsory

I had visited many holiday plans before since many years like magic holidays, priority holidays, sterling holidays etc. All have same business model as they explain n they say that you have to decide today only, i didn't fell into those as i had read negative reviews online regarding those companies.

I took an international package and paid rs1, 80, 000 for a 10 yrs pkg. With the intenaltional package i was supposed to get 10 yrs of power gym membership, event passes across mumbai & summer camp vouchers. It has been 3 months now i have only received a welcome letter kit.
I have called the customer care nos numerous times and went there and met 2 people vishal (Sr. Manager) and neethi (Relationship officer)
Both promised me that they will look into the matter and help me, but all in vain.
I think i have lost my money

Can someone please help