Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 351

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
G Swaroop
May 12, 2022
Report
Copy

Address: Andhra Pradesh

Match is not starting for 2 minutes
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mr. Rasel.Gamers
    May 12, 2022
    Report
    Copy

    Address: Singapore
    Website: FF CUSTOMER SERVICE

    Dear, Garena Free Fire Team

    Sir, I request you to accept my application as a free fire content related youtuber and please check my YouTube channel and IMEI (MEID) and S / N to the Garena Free Fire Team.

    My YouTube channel name: Mr.Rasel Gamer.

    YouTube channel link: https: //youtube.com/channel/UCNXLYRpNs2QSLs-rQLalwdg

    Sir you check my device and see no hack is used on my device.

    Device. IMEI (EMID) and S / N:
    IMEI1: [protected]/01
    IMEI 2: [protected]/01

    Sir, if 1 accident happens, I think it is necessary to give him 1 chance to think again from the point of view of morality. So my request to Garena Free Fire Team to move me forward is to give me 1 chance.

    Sir, I have been complaining to the company for a few days now. But no solution or answer was received from the company. I am again appealing to the company to activate and restore my free fire account. My complaint is raised again below. Thanks.

    My complaint:
    Sir, a guy hacked my facebook account and he used hack in my free fire game to play the game. I was able to bring back my facebook account. But for this small mistake garena free fire team has suspended my game account.

    Sir, I love this game account of mine a lot and I have spent a lot of money and made a lot of diamond top up.I have a YouTube channel about this game account. My YouTube channel name is Mr. Rasel Gamer.

    Sir, if you have to pay a fine for this favorite account of mine, I agree to pay you a fine. Because this account is my very favorite account and with this account I upload free fire game related videos to my YouTube channel. Sir, because my account is closed, I can't top diamond and complete any event. And for all these reasons I can't upload any videos to my YouTube channel.

    If this account is not returned to me and is not activated then I will never play this free fire game again.

    My request to the free fire team is to quickly remove all hacks from my game account and please remove this game account from all other devices and activate my game account to allow me to play this free fire game again. Thanks.

    Sir I request you to restore my game account as before and please activate this game account of mine.

    Please restore and activate my account.
    Uid:[protected]
    In game name:ᴮᴰ⁷¹᭄RASELツ࿐
    Level:74
    Phone Number:+[protected]
    Email:[protected]@gmail.com
    I'm waiting 😭
    Thank you...🙏🙏🙏
    May 18, 2022
    Updated by Mr. Rasel.Gamers
    Sir, I own this account. I had an accident, Can't I get another chance, sir?

    Sir, a guy hacked my Facebook account and he hacked into my free fire game to play the game.

    I was able to restore my Facebook account. But the Garena Free Fire team suspended my game account for this small mistake.

    Sir you check my device and see no hack is used on my device.
    Device. IMEI (EMID) and S / N:
    IMEI1: [protected]/01
    IMEI 2: [protected]/01

    Sir, I have been playing games on this account for the last 3 to 4 years. This is my account of many loves and hobbies. Besides, I love Free Fire game.

    Sir, in the last 3 to 4 years I have spent over 100 thousand on my account. If you do not activate my account, I will never play this free fire game again.

    Sir, I have a YouTube Channel about Free Fire games. My YouTube Channel Name: Mr.Rasel Gamer.
    YouTube channel link: https: //youtube.com/channel/UCNXLYRpNs2QSLs-rQLalwdg

    Sir, because my account is not active, I can't top Diamond and can't complete any event. For all these reasons I can't create any videos for my YouTube channel.

    Sir, if you have to pay a fine for this favorite account of mine, I agree to pay you a fine.

    Sir I request you to restore my game account as before and please activate this game account of mine.

    Please restore and activate my account.
    My Facebook user ID:[protected]
    Game Uid:[protected]
    In game name:ᴮᴰ⁷¹á­„RASELツ࿐
    Level:74
    Phone Number:+[protected]
    Email:[protected]@gmail.com
    I'm waiting 😭
    Thank you...🙏🙏🙏

    Helpful
    3 other people found this review helpful
    3 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ahmad Gul khan
      May 11, 2022
      Report
      Copy

      Address: Chak no1 rakh dala p/o dullewala tehsil dariya khan dist bhakkar

      Asslam o allikum sir, meri i.d suspend ho gae hey jis ki wjha mera dost hey mery exame ki wjha sey mein ney apny doat ko i.d di or dost ney bgair btay meri i.d me hack file use ki.jiska mujhy koi ilam nai jab mein ney i.d use ki to suspend thi. Mein apny doat ki wkha sey bahut sharminda hu sir.please last chance meri i.d unsuspend kr den.3month sey mein ney freefire delete kr rakhi hey q k bahut dukh huwa mein ney i.d bht mehnat sey bnae thi or mujhy bht dukh hey.please meri i.d unsuslend kr den...LAST CHANSE PLEASE SIR
      I.d number[protected]
      I.d name.MIRHA KHAN
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        L
        Lokesh AK Lokesh Ak
        May 11, 2022
        Report
        Copy

        Address: Arakkonam

        Hi garena My free fire ID suspend ayya ennod idea permanta suspend Pani raging
        ayya please neengada help Pannu please sayya My ID recovery miss you free fire love you to free fire neelamanayile ago 12 name
        Lokesh Dio sexy ennamana aiyya please my ID recovery ID name..Pᴀκκᴀ☆DEVIL%
        UID..[protected] Gmail.ID..[protected]@gmail.com. Thank you garena. Please recovery ID aiyya
        May 11, 2022
        Updated by Lokesh AK Lokesh Ak
        Hi garena My free fire ID suspend ayya ennod idea permanta suspend Pani raging
        ayya please neengada help Pannu please sayya My ID recovery miss you free fire love you to free fire neelamanayile ago 12 name
        Lokesh Dio sexy ennamana aiyya please my ID recovery ID name..Pá´€κκᴀ☆DEVIL%
        UID..[protected] Gmail.ID..[protected]@gmail.com. Thank you garena. Please recovery ID aiyya

        May 11, 2022
        Updated by Lokesh AK Lokesh Ak
        Hi garena My free fire ID suspend ayya ennod idea permanta suspend Pani raging
        ayya please neengada help Pannu please sayya My ID recovery miss you free fire love you to free fire neelamanayile ago 12 name
        Lokesh Dio sexy ennamana aiyya please my ID recovery ID name..Pá´€κκᴀ☆DEVIL%
        UID..[protected] Gmail.ID..[protected]@gmail.com. Thank you garena. Please recovery ID aiyya

        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bashir Suheel
          May 11, 2022
          Report
          Copy

          Address: Railway Station Road, Anantnag

          Dear Garena i am playing free fire from last 3 years, i dont know how it shows ur id has been suspended.i didnt use any hack or any third party application.please revive my id
          U can check my id i[censored] found any guilty u can charge me or punish me..
          My free fire id .[protected]
          In game name .AAQIB BHAII
          ID LEVEL.57
          Contact .[protected]@gmail.com
          Please unsuspend my id now [protected].it has been a year now
          Please unban my id now
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            AG Smooth Gaming
            May 11, 2022
            Report
            Copy

            Address: Spectregaming661 @gmail. Com

            My freefire account has been suspended
            Without any reason, i not used any hack
            Version, apk but my account has been
            Suspended, i missing my all top up items so please help me and get back my free fire id ff id. [protected]
            FF name . DCㅤᴊᴀᴄᴋ
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              MD Zashid
              May 11, 2022
              Report
              Copy

              Address: Dhaka, Raipur,RamarKanda
              Website: 1

              Garena time. Help me my freefire accounts has.suspended please unband. My id
              Uid : [protected]
              Gmail : [protected]@gmail.com
              Tnx your support Garena time.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                Niraj Shah II
                May 11, 2022
                Resolved
                Report
                Copy
                Resolved

                Dear garena
                My free fire account has been suspended recently without any reason i sware that i have not use any hack or third party application to cheat in game. My id just suspended because of game booster that is by default installed in our mobile. It is basically a system application.Before suspension i have reported many players as they came in my game as hacker in opponent. I have spent a lot of money on my account and there are a lot of affort on my id please review my account once again and recover my account as soon.
                May 11, 2022
                Complaint marked as Resolved 
                Dear garena My free fire account has been suspended recently without any reason i sware that i have not use any hack or third party application to cheat in game. My id just suspended because of game booster that is by default installed in our mobile. It is basically a system application. I have spent a lot of money on my account and there are a lot of affort on my id please review my account once again and recover my account as soon. Earlier before suspension i have reported many hacker who came as opponent in lone wolf.Matchmaking problem occured which enabled me to play certain mode where maximum hacker came. In game name:Nɪʀᴀᴊ⚠︎ꔪ Uid:783136666
                Please help me my account been [protected]
                Dity Thakur's reply, May 13, 2022
                Please help me my account has been please help Greena
                Helpful
                4 other people found this review helpful
                4 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Singh saab ji
                  from Jammu, Jammu and Kashmir
                  May 11, 2022
                  Report
                  Copy

                  Address: [email protected]

                  TEAM FREE FIRE INIDA My ID Was suspended When I Was Playing The Gane I Have, t Done Anything Wrong AndI Am Sure That I Have Followed Your Rules OfConduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This is my Humble Request to Free Fire Team To Unban My Account. Player Name :-TV VAMPIRE ID:-[protected] GMAIL:[protected]@gmail.com
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    GreninjA1311
                    May 11, 2022
                    Report
                    Copy

                    Rank reset even when I didn't play with hacker and it didn't even tell who the hacker was
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Z
                      Zakir Hosen Shojib
                      May 11, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Dhaka Bangladesh

                      Dear free fire team

                      My Facebook account was disabled that's why my i can't play free fire
                      Please sir my free fire account linked into to the on my Gmail
                      My game uid : [protected]
                      In-game name : TC ZAKIR FF
                      My Facebook account : Zakir Hossen Shojib
                      Facebook Gmail account : [protected]@gmail.com
                      Transfer Gmail account no : [protected]@gmail.com
                      Please let me help me
                      May 13, 2022
                      Complaint marked as Resolved 
                      Facebook name was : Zakir Hossen Shojib Game uid : 1185405824 Name : TC ZAKIR FF Old name : ALC ZAKIR Please link this id on my Gmail Gmail name : [email protected]
                      May 11, 2022
                      Updated by Zakir Hosen Shojib
                      Please sir help me
                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Asman Sundara
                        May 11, 2022
                        Report
                        Copy

                        Address: Puri ,odisha

                        Hi garena freefire i am from india,
                        I am play freefire more than 2 year's, and my game level is 64 and 600+ likes, so i am talk to suspend my freefire account on 3rd December on evening. I request you many time .. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[protected], game name= A S M A N
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          A...Dhanush
                          from Coimbatore, Tamil Nadu
                          May 11, 2022
                          Report
                          Copy

                          Address: Coimbatore

                          This thread was updated on Nov 2, 2021
                          Hello Garena,
                          Hello Sir, my name is sathish I'm using free fire have been last 10 months, my account has been suspended.

                          4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

                          But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                          Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is AɴɢʀʏBIRDS√my user ID is:[protected]

                          Please give me my last chance... I Love Free Fire...
                          Please give me a last chance sir,

                          Nickname=AɴɢʀʏBIRDS√

                          user ID=[protected]
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mass gaming Mg
                            May 11, 2022
                            Report
                            Copy

                            Address: M.Palapatti, Mannarpallayam

                            This thread was updated on May 11, 2022
                            Hello Garena,
                            Hello Sir, my name is sarathi. I'm using free fire have been last 1 week, my account has been suspended.

                            4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

                            But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                            Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is [protected]@[protected]@, my user ID is:[protected]

                            Please give me my last chance... I Love Free Fire...
                            Please give me a last chance sir,

                            Nickname=[protected]@[protected]@

                            user ID=[protected]
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Z
                              Zakir Hosen Shojib
                              May 11, 2022
                              Report
                              Copy

                              Address: Dhaka Bangladesh
                              Website: [email protected]

                              Hello Garena team,
                              I am not able to login to my free fire account due to my Facebook account is disabled please transfer my account to Gmail.
                              FF id : [protected]
                              FF in game name : TC ZAKIR FF
                              Please transfer this I'd to my Gmail [[protected]@gmail.com ]
                              If you want any information you may contact me on this email also.
                              Thanks
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mohan Sn
                                May 10, 2022
                                Report
                                Copy

                                Address: Salem

                                Dear garena my account suspend please help my account return sir please help my UID [protected] sir please help
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  puffganius
                                  from Varanasi, Uttar Pradesh
                                  May 10, 2022
                                  Report
                                  Copy

                                  Hello Freefire team,

                                  I'm writing this email to you to inform you that my free fire account is suspended without any valid reason.
                                  I never used any hacks or any glitch . Please go through my I'd and help me to solve my issue.

                                  My Uid ([protected])
                                  My Name (devile51504t)
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Deepika Ammu
                                    May 10, 2022
                                    Report
                                    Copy

                                    Address: No 5/15 tnscb goodapakkam thiruvallur pin 600124

                                    This thread was updated on 10, 05, 2022
                                    Hello Garena,
                                    Hello Sir, my name is deepika. I'm using free fire have been last 2 years, my account has been suspended.

                                    3 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

                                    But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                                    Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is, ᎢɪᴛᴀɴㅤᏴᴇᴀꜱᴛmy user ID is:[[protected]]

                                    Please give me my last chance... I Love Free Fire...
                                    Please give me a last chance sir,

                                    Nickname=ᎢɪᴛᴀɴㅤᏴᴇᴀꜱᴛ

                                    user ID=[[protected]]
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      AAA bloods 8
                                      from Madurai, Tamil Nadu
                                      May 10, 2022
                                      Report
                                      Copy

                                      Address: India

                                      Please recover my I'd playing hacker sorry please recover my I'd UID[protected]
                                      ID NAME . AAA BLOODS 8
                                      MY LEVEL. 63
                                      please recover my I'd
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        J
                                        Jivani Imran
                                        May 10, 2022
                                        Report
                                        Copy

                                        Address: Singapore

                                        Please unban my account
                                        Uid:[protected]
                                        Name:- IMRAN
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit