Claimed

Garena Complaints & Reviews

www.garena.sg

1

Updated: Apr 5, 2026

Complaints 12390

Resolved

811

Unresolved

11579

Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena

Garena reviews & complaints page 354

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: churu

Dear Garenafree fire, .
please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd([[protected]]) once unbanned my free fire account in future I never used any hack I spend almost 50, 000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, ðŸ¥ºðŸ™ðŸ™ðŸ™ðŸ˜ðŸ˜ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
""I LOVE FREE FIRE GIVE ME A CHANCE""
GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
PLEASE UNSUSPEND MY ACCOUNT
Uid:[protected][protected]
In game name: Mâ„œâ˜…â“ˆâ“„â“ƒâ“Šak
Level:58
Email [protected][protected]@gmail.com
I'm waiting ðŸ˜
Thank you...ðŸ™ðŸ™ðŸ™

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dharmapuri

Hello GARENA. Hello sir, my name. Nandhini. I am using free fire have been Last a 4 month my account has been suspended. 10 day ago . I'm playing a rank match... In that match I'm killed by a hacker ( Play Store heads app tool) But I can't control my angry I'm tired to download a mod apk... at least it working... I m using Wall hack in drount... I know it is illegal then I'm uninstall the Play Store heads tool...and download original from Google Play Store... Next day I'm opening free fire but. it's no responsibility. It will show my account is suspended. Please help me GARENA . I love free fire so much... I can't live without GARENA FREE FRIE .place give me my account I'm never misuse the change.. trust me...my account Nick name. அழகி . My user id is [protected]. Please give me my last chance... I love free fire... Please give me my account a last chance sir .NIck name. அழகி. User id.[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dharmapuri

Hii garena
I m really really sorry
fos using anti hack apk
I have made a big mistake by using the hack, I did not know that after using the hack, my id will be banned . l have increased the level of my id by working very hard andhaver also iinversted money, so request from free fire to unban my id, after today I will never using any hack😰😰😰

free fire uid-[protected]

free fire username- அழகி

free fire level-60

Od34 i am No use hack
Id..[protected]

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Dharmapuri

Hii garena
I m really really sorry
fos using anti hack apk
I have made a big mistake by using the hack, I did not know that after using the hack, my id will be banned . l have increased the level of my id by working very hard andhaver also iinversted money, so request from free fire to unban my id, after today I will never using any hack😰😰😰

free fire uid-[protected]

free fire username-அழகி

free fire level-60

Od34 i am No use hack
Id no.[protected]

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Singapore

Website: Free fire support

Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account. Player Name :- ê§â˜ â“â“â“¢â“—â˜ ê§‚ï½†ï½†â˜ ê§‚ ID:- [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Singapore

Website: Free Fire support

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :-ã…¤ã…¤ã…¤ã…¤ã…¤ã…¤ã…¤ã…¤ã…¤ã…¤â—.

ID:-[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gondia kudwa

Plzzz solve the problem

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hello Dear Garena team.
My free fire I'd Ban I only used auto headshot script application which is only for fun I didn'tKnow Because Of This My Free fire I'd Ban I Request you My I'd be Unbanned And in feature I Will Not do Any such mistake 😔😭😭😭🥺😔😔😔

MY GAME NAME - IG GENIUS YT
MY I'D[protected]
MY DEVICE NAME - REDMI NOTE 10S

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I want to change my email cause my verified email i dont remember login
i want to change my old email to my new email

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Singapore

Website: Free fire support

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :- Æ¬Ç¤â˜…ï¸ŽANSHUà¿

ID:- [protected]

View replies

S

Simran Simrankour Kaur

May 24, 2022

Hlo sir my problems The Solution pease,
My Free Fire Max Account Has Suspended With no Abnormal Activities Please Check My Account And Attached Screenshot That Shows no Abnormal Activities With Proof.
My Game name rakshu2159k
My Game I'd [protected]
ðŸ˜Please Sir My Account RecoveryðŸ‘

Kkay4910's reply, Jun 17, 2022

Hii com on Instagram Kanhaiyajp437 ok

S

Simran Simrankour Kaur

May 24, 2022

Team Garena Free Fire India

My ID Was Banned When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Don't Know Why My Account Has been Banned And I Am Sure That By Mistake You Have Banned My Account For No Valid Reason, This is my Humble Request to Garena Team To Unban My Account.

Player Name :- rakshu2159k
ID:- [protected]

S

Simran Simrankour Kaur

May 24, 2022

Team Garena Free Fire India

My ID Was Banned When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Don't Know Why My Account Has been Banned And I Am Sure That By Mistake You Have Banned My Account For No Valid Reason, This is my Humble Request to Garena Team To Unban My Account.

Player Name :- rakshu2159k
ID:- [protected]

S

Simran Simrankour Kaur

May 24, 2022

My ID Was Banned When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Don't Know Why My Account Has been Banned And I Am Sure That By Mistake You Have Banned My Account For No Valid Reason, This is my Humble Request to Garena Team To Unban My Account.

Player Name :- rakshu2159k
ID:- [protected]

S

Simran Simrankour Kaur

May 24, 2022

problems The Solution pease,
My Free Fire Max Account Has Suspended With no Abnormal Activities Please Check My Account And Attached Screenshot That Shows no Abnormal Activities With Proof.
My Game name rakshu2159k
My Game I'd [protected]
ðŸ˜Please Sir My Account RecoveryðŸ‘

Player Name :- rakshu2159k

UID:- [protected]

S

Simran Simrankour Kaur

May 24, 2022

Team Garena Free Fire India

My ID Was Banned When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Don't Know Why My Account Has been Banned And I Am Sure That By Mistake You Have Banned My Account For No Valid Reason, This is my Humble Request to Garena Team To Unban My Account.

Player Name :- rakshu2159k
ID:- [protected]

S

Simran Simrankour Kaur

May 25, 2022

problems The Solution pease,
My Free Fire Max Account Has Suspended With no Abnormal Activities Please Check My Account And Attached Screenshot That Shows no Abnormal Activities With Proof.
My Game name rakshu2159k
My Game I'd [protected]
ðŸ˜Please Sir My Account RecoveryðŸ‘

Player Name :- rakshu2159k

UID:- [protected]

S

Simran Simrankour Kaur

May 25, 2022

Pls my I'd unsuspend

I'd name rakshu2159k

R

Rameshwer Meena

Jun 10, 2022

Hello Garena, I have completed the new patch update but my account is still banned, and I request you to Unban my account,

I have not used any 3rd party application as game booster is pre installed in my phone and I've spend a lot of time and money in my account. Now I will follow all the rules and regulations of the

game, Please unban my free fire account.

UID -[protected]

UID NAME - Markluc5410D

ID LEVEL - 57

Mobile no-[protected]

Thanks and regards

K

Kkay4910

Jun 17, 2022

problems The Solution pease,
My Free Fire Max Account Has Suspended With no Abnormal Activities Please Check My Account And Attached Screenshot That Shows no Abnormal Activities With Proof.
My Game name ×ÍœKâ¥broâ¤ï¸â˜†à¿
My Game I'd [protected]
ðŸ˜Please Sir My Account RecoveryðŸ‘

Thanks ðŸ™ you sir

R

[email protected]

Dec 5, 2022

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :- MASTER MIND

ID:- [protected]

D

Durai Duraiyan

Dec 20, 2022

Hello
[Team FREE FIRE
T have not done anything wrong and I'm sure I have followed your rules of conduct and you have suspended free fire all players account for not any valid reason please back all players as son
as
Please quickly recvor my I'd please 48 request an recvor
as
possible all players account unbanid please Requested.
My free fire uid = [protected]
My free fire name = KENTA222
My free fire level = 61

I am promise un illegal activitys used no files use Soo sorry unsuspended my I Love this team.

G

Golugore

Dec 27, 2022

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :- Mr. Raj

ID:- [[protected]

C

Chandrkant Sony

Jan 20, 2023

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :- áŽ·Ê€á„á•áŽ·áŽ§á¦Eá’à¿

ID:- [protected]

V

V Chandra

Feb 4, 2023

HELLO FREE FIRE TEAM MY FREE FIRE ID ISN'T OPENING SOME DAYS I THINK THERE are TECHNICAL ISSUE AND I promise hack use bro mother promise cheyaledhu MY FF ID MY FREE FIRE ID :[protected]

V

V Chandra

Feb 4, 2023

HELLO FREE FIRE TEAM MY FREE FIRE ID ISN'T OPENING SOME DAYS I THINK THERE are TECHNICAL ISSUE AND I promise hack use bro mother promise cheyaledhu MY FF ID MY FREE FIRE ID :[protected]

V

V Chandra

Feb 4, 2023

Anna na account recovery plzzz ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜

V

V Chandra

Feb 8, 2023

[Automated Response] Grievance Officer Garena Re: Anna na account suspended uid[protected] nanu mother promise hack use cheyaledhu ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚ðŸ˜‚ suspended chesaru garena team koruthunamu[protected]..[protected]...[protected]...[protected]..[protected]..[p...⇄

R

Raisabb

from Nagapur, Maharashtra

Feb 15, 2023

Please free fire max team give me my I'd ... please unsuspend my I'd

Helpful

104 other people found this review helpful

104 found this helpful

19 Comments

Post your Comment

Comment Guidelines

Address: Ibrahimpur

Sir I have pay for top up item not received then I will complaint to Max and later item received i money write down in description that don't refund my money but later money not refunded but I'd shows-97diamonds please check my id as soon as possible and remove restrictions

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

My id was banned when i was playing the game, i have not done anything wrong and i am sure that my free fire max uid[protected]
i have followed your rules of conduct, and i dont know why my account has been banned my account for know valid reason, this is my humble request to garena team to unban my account .[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

My id was banned when i was playing the game, i have not done anything wrong and i am sure that i have followed your rules of conduct, and i dont know why my account has been banned my account for know valid reason, this is my humble request to garena team to unban my account .[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kavuvila puthanveedu parasuvaikal

Hi gareena freefire
My Facebook account has been locked.please my freefire account uid[protected] to transfer my gamil account.
PLEASE HELP ME
My name :sanju. G
My game name :BCã…¤ à´¸à´žàµà´œàµ äº—
My facebook name :Sanju hopz
My facebook number:[protected]
My Gmail:[protected]@gmail.com
Uid transfer gmail:[protected]@gmail.com

PLEASE HELP ME GAREENA FREEFIRE TEAM

May 07, 2022

Updated by Gsshsjvshshsh Uid Transfer new email:[protected]@gmail.com

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi garena sir
My ID suspend 3months please recover to my ID I missed my ID
I love free fire
Thank you

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Panbari ,chirang, Assam 783391, India

Website: Free fire.com

Hi Free Fire Team,
Please Solve This Problem, This is the problem when trying to log in to the game show this error .

"There are abnormal activities with your account. it has been suspended"

I top up a lot of diamonds in my free fire id, i buy diamonds in every event i spend all events diamond. I have only one ID, it is my favorite ID. Please Unsuspend my free fire id.
My Free Fire Id Information below:
In game Name: á´¬Ë¢Ë¢áµƒáµá„Ajâ˜†â€¢1
My UID: [protected]
My Id Level63

May 05, 2022

Updated by [email protected] Plz unbeen my I'd [protected]

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

Hello Garena,
Hello Sir, my name is Sanjay. I'm using free fire have been last 2 years, my account has been suspended.

5 days ago I'm playing a cs rank match... in that match I'm killed by a hacker(headshot hack).

But I can't control my angry... I'm tried to download a config file... at last its working... I got a headshot hack config file...I'm using headshot hack in 2 days... I knew it is illegal... then I'm Delete the headshot hack config file... next day I'm opening free fire but it's not responding. It will show my account is suspended.

Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is ♫♪✿COSTA✿♪♫, my user ID is:[[protected]]

Please give me my last chance... I Love Free Fire...
Please give me a last chance sir,

Nickname= ♫♪✿COSTA✿♪♫,

user ID=[[protected]]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kalmunai

Website: Ling

Dear Sir,

My account was suspended by your agency a few

have protected

days ago. 3

Date . 1.05.2022

My u id .[protected]

Myid us Hack name. Auto Aimbot.zip

ob34 update. no heck please my id return please

your privacy and policies. Please check my account and

return it to me.

Thank you.

May 04, 2022

Updated by YT Gaming Band my ID please return

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Nepal

Website: Google

I am user of free fire and I can't purchase any items from the new mystery shop events 😭

May 04, 2022

Updated by Atithiroshan Why this mystery shop events has much of glitches

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Virudhunagar

Haven't used the hack or script, so please recover my account.
And even I haven't got any last warning!
My UID:- " [protected] "
In Game Name T₦↭RAJA♪

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines