[Resolved]  Gionee India — Mobile phone gionee p5l

Address:	New Delhi, Delhi, 110075
Website:	gionee.co.in

Reference is made to complaint no. gc[protected]
I have purchased gionee p5l mobile on 10 jun 16 from reliance digital, pinnacle mall sector-10 dwarka new delhi for my daghter. after 4-5 days i put the sim and my daughter started using the phone. with i 2-3 days she complained about sluggish response of touch screen. i thought it may be because of more apps she might have downloaded. but, after another 4-5 days she complained about few thick coloured lines on the screen and very sluggish response of the touch screen. then i realise that touch screen is really not responding. i called up reliance store and complained. they informed to take it to gionee service centre. after some follow up they asked to deposit the handset at the store and they will send it to service centre for replacement (if product is faulty) or repair.

Gionee service centre at dwarka informed that display unit is faulty and they have send the phone to the company for repair.

Now my complain is if the product is faulty why the customer should get a repaired product. either i should be getting my money refunded or my phone should be replaced with a new phone.

My problem is i have purchased the phone on 10 jun 16 and could use it for 4-5 days and then facing the problem and deposited for repair on 04 jul 16. till date neither i got phone replaced nor i got my money refunded. please communicate to the reliance store for refund.