Go Air — Refund of cost of Ticket Rs. 9110/-

Address:

Mohali, Punjab

To begin with details of my complaint, I intend to place background of my story. Me and my wife planned a trip from Chandigarh via Delhi to Kolkatta and vice versa on 14th -16th June 2015 to join our son who got admission in IIM Calcutta. On 14th June our spicejet flight was fine. The return flight was GO AIR Airlines No.G8102 PNR No 7VEHDQ at 2.30 P.M. We proceeded at IIMC campus at 11.30 a.m. and there was sufficient time to reach at Kolkatta airport. But our bad luck during transition to Airport there was enough rush and blocades. After facing long stoppages and blocades, we reached and entered the Airport at 2.05 P.M. Initially we could not trace the counter of GO AIR, but when we reached and spoken to duty officer that our flight to New Delhi is at 2.30, pl help. His immediate reply was ‘You are late. Reporting time was ahead of 45 minutes. Doors already closed, we cannot allow.” We requested number of times, explained the true picture and informed that there is still time. But without listening to our request they straight away refused to attend. There was some hard discussion. I even brought to the notice of Sh. Bhupender Rao Duty Officer, if you would be in my place, what will be your answer. He was adamant. Finally, on my request he given us in writing at 2.16 No show. (copy enclosed) There was no alternative. No flight for GO AIR on this day. I had to cancel my connected Shatabi Railway scheduled Ticket at 7.30 P.M. New Delhi to Chandigarh. Due to prior engagements on Wednesday, it was necessary to reach Chandigarh without fail. There were flights of Indigo, Spicjet, Jet Airways, Air India but no to GO AIR. Finally I got the ticket for Air India (copy enclosed for reference). At Delhi took VOLVO to Chandigarh and reached the destination at 3.30 on wednesday morning. I acknowledge, inevitably we reached late but airline could adjust us, as there was still 20 minutes. A similar situation seen on 14th June morning in one of flight from New Delhi.We frequently see such situations for VIPs; but in our country a common man has no say, only writ of VIPs play. Any how, I request the respected airline to refund the cost of my ticket Rs. 9, 110/- (Rs. Nine thousand one hundred and ten only), copy of ticket is already been attatched. From : Inder Preet Singh mail: [protected]@yahoo.co.in Cell: [protected]