GoAir — appeal for refund of enhance cost of ticket due to flight cancellation

Address:

Howrah, West Bengal, 711104

From: "manoj kumar roy"
Sent: fri, 20 apr 2018 20:49:24
To: "feedback"
Subject: fw: appeal for refund of enhance cost of ticket due to flight cancellation
*
From: "manoj kumar roy"
Sent: thu, 19 apr 2018 19:34:34 gmt+0530
To: "[protected]@goair.com"
Subject: appeal for refund of enhance cost of ticket due to flight cancellation

Dear sir,
Very good evening.
I would like to bring to your kind attention as bellow :-
I had booked air ticket on 05/01/2018 for journey from ccu to maa (Journey date 12/10/2018) vide pnr no. M8wi7d and back from maa to ccu (Journey date 22/10/2018) vide pnr no. C72cyj for payment of rs.38, 381/-.
On 18/04/2018 i have received a mobile call from your good airlines stating that both the flight have been cancelled and the amount paid for will be refunded in full soon.
As i had purchased the ticket from makemytrip, i make a call to them to know the fact. They contacted with your airlines and express that alternative arrangement may not possible even one day pre/suffix or change instead of reaching/leave from maa to bangalore and suggested to make refund of full fare and thus they process to refund.
As we have to go and back to visit south india during puja vacation we have reschedule our programs by changing reaching place from maa to blr and return date from 22/10/2018 to 21/10/2018 by which we save the cost of air ticket (Cost of same date and same place as was earlier will be higher as compaired).
Following are our details of air tickets purchased on 18/04/2018 and 19/04/2018 due to your flight cancellation :-
On word journey : ccu to blr on 12/10/2018 vide pnr no. X753kf rs.20, 961/- & pnr no. Xgbznh rs.14, 886/- by spicejet sg516 and
Return journey : maa to ccu on 21/10/2018 vide pnr no. L3ms9n rs.19, 569/- & pnr no. L2fdbk rs.15, 363/- by vistara uk731.
Thus the total cost comes to rs.70, 779/-.
Difference of purchase of new ticket and your refund comes to rs.32, 398/- (Rs.70, 779/- - rs.38, 381/-) we have compailed to pay because of your flight cancelled and huge time gape in between 1st booking date on 05/01/2018 and intimation of cancellation date on 18/04/2018.
Became a good customer we should not bear the enhanced cost of rs.32, 398/- as we have no fault for rescheduling our date and place and increase in price due to delay in giving information. Makemytrip customer care have make a conference call with your customer care service along with me and principally all agreed with my justified claim and suggested to write before you for consideration.
Considering the all above, it is earnestly requested before you that please
Sympathetically consider for refund of an amount of rs.32, 398/- the enhance price in excess
You have process to refund as we have compailed to spend an extra amount, for keeping good
Relation with your customer and obliged.

Warm regards,
Manoj kumar roy
Mob. No.[protected] land[protected]am – 6pm)