[Resolved]  Godrej Appliances — complain against defective godrej double door refrigerator" (m. no. godrej rt 241pd 3.4 silver)

Address:

Kolkata, West Bengal, 700049

Dear sir,
I am malay ghosh residing at, 233, pratapgarh new road, kolkata - 700049, wb. I purchased a refrigerator model no. Godrej rt 241pd 3.4 silver on 25/04/2017 from great eastern trading co. At 277/2/1 b. T. Road, sinthimore, kolkata - 700 036 (Invoice no. 13/sa/1718/02158). I am facing problem with this refrigerator and i informed godrej customer care department over phone several times, godrej representative / service engineer (From mondal refrigerator co., kolkata) came to my house but our problem not yet not solved.
For your easy reference i am mentioning the complain details :-
(1.) k[protected]st june 2017 (2.) k[protected]th june 2017 (3.) k[protected]rd july 2017 (4.) k[protected]th july 2017 (5.) k[protected]nd july 2017

Godrej customer care representative informed me that my complain is open so it is not required to complain again, they will inform the service center. After that godrej senior technician mr. S. N. Adhikari, with his assistant, visited our house to find the problem, but problem was not solved. Again i informed godrej customer care and mr. S. N. Adhikari as well, they told me that my refrigerator will be replaced shortly. After that on 06th september 2017 your delivery person came to replace the refrigerator but i found that the new refrigerator was of another model and lower grade also, so i refused the replacement.
In this situation i mailed [protected]@godrej.com on 1st november 2017 and informed godrej service center. Currently due to your defective refrigerator me and my family is facing problem continuously till date. I do not got any response from godrej end. Then wrote 04 letter godrej mumbay office, godrej kolkata office, great eastern trading sinthimore and godrej service center m/s mondal refg. Kolkata. I express my letter if they don't take action within seven days from the date of receiving this letter, i will go to consumer court with all relevant documents. After that they call me over telephone and said they will repay/refund the actual value (Without any compensations) even i have got email from they are end i reply to them over mail if they are able to refund the money writhen seven days and according to they are guide line i attach my aadhaar card and pan card in spite of that they do not reply.

So in this circumstances my family continuously facing problem damage of store materials, like vagitables, fishes, met etc. As a result of our financial loss encoring day to day. I / our family need your kind co operation and proper justices.

So i hope that you will take necessary action as early as possible concerning my problem.

Thanking you,

Malay ghosh
#[protected] / [protected]
Email id :- [protected]@gmail.com
Note: i submit the letter with xerox copy of all document on 16th january 2018 of your barasat office. Please find the attachment receiving copy of the letter.