Godrej Interio Complaints & Reviews

We have ordered Godrej Modular Kitchen Setup from MSR Sales Pvt.Ltd in June 2022, Setup completed in Feb 2023. I am writing to express my absolute disappointment regarding faulty setup and poor customer service that I received from them.
We noticed that many parts of the setup were back dated different from our order, a few pieces unpacked. It seems that they tried to use it from other orders.
There were scratches, defective pieces, defective doors, defective skirting PFA photographs. We escalated to the Godrej support team - Mr Vishwanath, Mr Mahade Ubhe and Mr Rahul Patil. They asked to complete the setup first, then they will inspect. Mr Rahul Patil inspected the Kitchen setup after a long follow up by us. 3 months back they ordered for replacement of the open counter and last month they replaced it which was more faulty then previous. There are still faults in Skirting, one side panel part and Glass door defect. but Mr Rahul Patil agreed only for replacement of Glass door.
I would like to cancel all my order as I am not getting what I have paid for, including Mental stress, arguments with my mother & sister received from your staff. It was literally begging for justice.
We are old Godrej customers but never had such an experience. Your escalation team is also not helpful, they are not picking our calls, totally ignoring us. I have no option other than moving to consumer court for this injustice.

Guys, dont buy their furniture range. They dont honor warranty claims. Within 4-5 months their sub standard fabric of dining chairs is chipping and they say its a maintainence issue. Chairs are in pristine consition with no mark used with utmost care.

They make generic statements of maintainence issue to deny claims of 4 months when chair dont even have any marks or stains as well.

Avoid buying godrej interio

Godrej Interio ||COMPLAINT NO -474879 ref visit

My almirah got lock due to some defect, i brought it from khandelwal distributor Bareilly, they told me, mam with your keys its not opening, do one thing share a application force to open, and then i will make sure your lock will change as its in warranty, I shared it, they opened it, and after opening they ask me for money to change the lock, when i told them its in warranty and its only 4 months, but they refuse to change the lock, i did the complaint to their customer care, where they are keep on saying, we will assign a technician, and he will change it, but again its been days no one is contacting with me. if i do know how fraud the company is, i will never ever brought the almirah from Godrej. Kindly help me as its been months and they are not listening to me.

Khandelwal Distributor- [protected]/[protected]
Date-02/06/23 Incident happened
Solution- my almirah is in warranty, all i want they should change the lock.

Already complain for deep fridge not cooling..complain ID 3441663

With regret I would like to write that on 27th May 2023 I (G K) has visited your store and placed order for slimline Blend 3 door ward robe, with great difficulty and many follow up Godrej team has delivered my order, angain only after constant follow ups Instalation person was assigned, than the real story starts with my order no 214398 and we clearly told we donot want demo piece and we are ready to wait. Godrej Interio sales come facility...

Need a mechanic to dismantle the cupboard

I have bought a modular kitchen recently. As per agreement all the units should be shoft closing type. But out of 7 drawers only two are soft closing, rest r normal. I have complained to the dealer but still awaiting response. I

* Godrej SMS * Yr call no. is X[protected], CSN is 948 Share this with technician if completely satisfied with the service. For Asst, call [protected]

I purchased a coffee table from sector 17 Chandigarh store and after receiving the table after 1week one of its legs screw just got free and now the table is standing on 3 legs. Its such a shame for the company like i have given so much of extra money for this table above the market rate
(overprised) and still on the name of quality i am getting this also there is one crack on the table shelf and one panel is loose and creating a crackling sound.

I already updated dealer about the issue and contacted so many times to Godrej helpline regarding the same but still no solution. We identified the bed has cracks developing around screw into various parts including its inner base of the bed which will lead to collapse of the bed. These are around 6 seperate parts where the crack ( thin hair like )can be seen and the loose wood powder can be seen with cracks. The product been purchased last year and was unused for about 6 month as we live overseas.

We previously replaced two other parts twice for this same product for different issues in this short period of time. This time we are not willing to go for part replacement again because this fault seems a manufacturing defect to us which is not seen in only one part but it is on around 6 different parts. And previously we waited around 5-6 month a single part replacement l.

I am really really disappointed with the quality of the product which definitely not expected from Godrej. And more disappointed with the response from the customer support team which was zero. I contacted help line about this on 4 of April where today is 20 days completed but nobody comes up with a solution not even contacted back. Follow ups is been taken from my end only where the output is zero again.I didn’t expected this from Godrej team and I really don’t know whom to contact regarding this.

So to sum it up here what we needed now a refund or complete replacement of the product.

Again expecting to be contacted from any right person from the team.

Thanks,
Anjali Panwar

Godrej almirah not opening with the key.Complaint registered with Godrej customer care on April 7th vide call no.D[protected].More than 72 hours passed since registering the complaint but issue not yet resolved despite constant follow up with customer care.

I have purchased a product from Godrej Interio, Narendrapur on 4th March. They sent a defective product which identified by us as well as the engineer. As per them the replacement of the product will take 3-4 week. I had purchased the product for an urgent need, so I ask them to refund the amount and also adjust the coupon of Rs 4000 I used during the purchase. Godrej refused the same and only refund the net amount. They also not mentioned the coupon discount of Rs. 4000 in the invoice. When we asked for the same, they put a note below.

Now I want the coupon amount or equivalent product from Godrej Interio and the interest of the net amount from the date of purchase. Please help me to et the same. Attaching relevant documents.

Hi Team
Yesterday morning I purchased the items below from Godrej Interio store and in the evening I received delivery. My room space is not set up and I request a return for the recliner sofa single seater..
Please help me here. I am not getting a response from store for the same. Still I didn't receive any bill copy as well.
Please arrange my return for the same.
Regarding the mail below - Saturday technician...

I had booked a king bed and Paid Rs 2000 as advance amount on 18.03.2023 before your dealer 4s Interiors, plot no-193, patia square, c s pur, bhubaneswar, odisha-751024.but later i decided not to take the booked item.When i informed my decission to your sales head mr bishnu das bearing number [protected], he used some befitting reply and not agreed to refund my booking amount. Therefore I may request before your good office take urgent initiatives to refund my said amount as earliest. For such act of kindness I would be grateful to your company.

I have registered a complaint vide no: Y[protected], almost 2 weeks back regarding an issue with my modular kitchen drawer channel with Godrej Interio. However nobody is attending to this complaint despite my multiple followup calls with the customer care as of today.

Kindly get this issue looked into asap as i need to let it out to a new tennant in a couple of weeks time.

Thanks
Suvendu Patnaik
+91-[protected]

Chair recliner On 11 th February Yet not delivered

Sales person informed delivery within 8 days. Now saying end of t month.

t chair recliner ordered on 11th February
For my son appearing board exams.
We won’t have ordered t chair.

Godrej is ready to accept orders but not providing service and understand t importance of customer’s requirement.

Very very very bad service !!!

I ordered by paying full cost of almirah from godrej interio store at Raza Bazar Patna on 11.02.2023. I was assured of delivery by 14.02.2023 but it was delivered 2 days later than promised. For assembly of the product we had to place many calls and then it was assembled.
Product assembled was damaged and dented. I had informed assembly person, store and sales person of godrej over the phone.Godrej interio is neither returning my money nor replacing the product. My money is stuck. Every day they ask for some information while it was told earlier.

6 months back purchased sofa but now lint balls on that raised the compliment but no one bothered, fed-up to call customer care no one giving proper response, Prakash das i got number I called but he is also responding, they all only want to take money not soluation what to do

6 months back purchased sofa now lint balls has comes out, raised complaint but getting proper response, they r telling this is displayed sofas we can't do anything but before selling sales person didn't tell like that they told 2 years warranty on that, why u people making so much problems for us, repair it otherwise refund my amount