Godrej Interio Complaints & Reviews

My name is Mani Singh and I am writing to express my absolute disdain for the disgraceful service provided by Godrej Interio's online platform.

I placed an order for a Godrej Interio Steel Almirah with the Order ID #[protected] on Monday, 30 October 2023. The expected delivery date, as per your seemingly fictional promises, was 11 November 2023. Lo and behold, my order waltzed its way to me on 23 November 2023, a full twelve days past the promised date. Congratulations on such a stellar display of incompetence.

The level of frustration I've experienced in dealing with your abysmal excuse for customer support is beyond words. It's clear that your support team is as useful as a screen door on a submarine. I might as well have been talking to a brick wall for all the good it did.

Let's cut through the fluff – your company has not only failed to deliver on its promises but has also managed to shatter any semblance of trust I may have had. It's apparent that Godrej Interio is more interested in swindling hard-earned money from customers than providing the service they've paid for.

I demand an immediate refund for this farcical transaction. Your inability to deliver a simple product on time is not only laughable but also a blatant violation of the trust customers place in your brand. Do not force me into resorting to legal avenues; your company's shady practices are leaving me with no other choice.

I expect you to pull your act together, initiate the refund process pronto, and spare me the agony of dealing with your pathetic excuse for an e-commerce platform any longer. This isn't just a request; it's a demand.

I bought a dining table set in June' 23 and since then I have been complaining that the table has a defect. Numerous times I have called the customer care but still no response. This is not the type of customer service expected from such a reputed company. I have been to the store, written to them, called them, requested them but no action have been taken. I want the customer service team to contact me asap as its been almost an year now.

My invoice no is PF/KN/23-24/643 and I bought the dining table with chairs from Patel Furnishers - Kirti Nagar branch.

I have purchased the Almirah and after few days the almirah has arrived, but no one has informed me the person who is going to come, and install will be different. Now, after raising the request (your call center is pathetic, spoken with a guy named Faisal) no resolution has been given. I had applied from my office to install it but you don't have a timeline. Today I have got a call from your installation guy but now he is not picking the call. No time frame has been given by anyone. You guys work on your own. This is a very bad experience from a brand like Godrej. If someone reads it, then help me out with the installation.
D[protected]

I ordered a matress for Rs.23000/- on 08.10.2023 with order No[protected] in which delivery date was 11.11.2023. Till date no product is delivered to me at Agartala. The status is order confirmed.

I have ordered godrej interio Slimline wardrobe 2 door almairh from Amazon. Even after the delivery of the product no one came for installation of the product as per promise provided by the while ordering the product. Even after calling customer care number so many times no one is responding
Kindly resolve the issue

KDMT Nivasi vibhag last bus 12:55 am from Dombivli station route no 55 is not going on last Nivasi vibhag bus stop. From mamta hospital it going direct to kalayn without informing passangers and Arguing at this stop.
Request to take action on same.

Hi,

I have ordered[protected] for Storwel® M2 Steel Almirah 2 Door, Spring Blue on 17th Sep. The delivery date is mentioned as 7th of Oct, but still not delivered.

Have called the call center many times but they are keep on saying the same think that they did not get update from the Sales Team.

I really had a good faith in Godrej but now the level of satisfaction is down to the bottom.

This is shame that a very good reputation company is not even updating me on the delay.

Do update asap and let me the status

Regards
Karthikks

After 2 yrs o[censored]se starts rusting.Even customer supports says that its due to acidic reaction but as per my knoweldege ur trolley is made up of stainless steal and its non corossive.If it is occure then all should get rusted but only one among them is starts rust.It clearaly shows that it is the manufacturing defect might be their. Custome support is not going to support well.If we buying the product by giving twice money as compared to other product and still they had such issue then why should we buy ur product its completly waste of money and time too.The reason to write this review is no get cheated like this again.

We visited Godrej Interio Showroom at Kuvempu Nagar in Mysuru to seek information on the modular Kitchen. When we sought a rough budget offer for our layout, the staff behaved harsh and were arguing baselessly with us.
Two of them (gents) joined one after the other in a high voice like trying to attack us defending their stand. Their behavior is unacceptable. I request Godrej management to take appropriate action on them.

I have ordered for a Godrej Tufty Chair from https://www.godrejinterio.com/ on 3rd September 2023. I have paid Rs 16175/- (price of chair+1 year extended warranty) from their portal. The promised delivery date was 6th September. Till now I have not received the delivery. I have called their customer care twice but there is no positive response. They are asking for another 24 hours for the status update. This is not acceptable. If they can not deliver the item by tomorrow EOD, I need full refund.

Order number is:[protected] dt. 3rd September, 2023.

Hi,
ISSUE:: we purchased furniture from the Godrej company, but surprise and shocking that all damaged products delivered to us and now no one is bothered to attend and take actions on our calls and complaint. Full payment is taken and paid. No service team is ready to pick the damaged product saying today we cannot pick and tomorrow is Sunday and will look into shortly. They are not picking calls. Sir such issues from a big brand...

I ordered a Glass top table from Godrej Interio Website but was delivered a Woodtop table.
I asked the delivery guys to take back the table which they did but no one answered my call at Godrej Interio Customer Care.
On writing an email they came back saying that the product is correct but their Website had the wrong details about the product.
Now after numberous email and calls(where I have to explain the situation to a different person each time). They have sent an email telling me the below:
"Our team has tried to contact you but your number is not contactable. We would like to inform you that this product comes with wooden top, we cannot replace it with glass top.
Since there was an error from our side, we can take the product return if you want. We request you to please decide fast."

They accept their error but are showing benovelance by accepting a return order. While still wanting me to decide fast. They took over a week to investigate by the way.

Considering the incorrect information on there website and there acceptance of the fact. I would not advise any one to buy a product from their website.

Anurag

I ordered Slimline 3 Door Steel Almirah with Locker, OHU, Russet through Godrej website and made full payment on 29.06.23. However, no response till now about delivery of the product, no update in website to track, no information when contacted customer care and no response to mails.
Very pathetic service and had bad experience in dealing with Godrej.

I ordered one 3 seater sofa from their ecommerce website and they could not install it as the spare parts which came with the box didn't fix the set, so the technician said they would place an order for suitable spare parts which would be coming from Mumbai. It has been 10 days since and there has been not a single email on the status. Everytime the customer care guys say order has been placed but there is no dispatch details. Also, we have asked for the return of the product in this case, the customer care mentioned it can only be returned if the technician mentions there is some damage and the technician mentions to check with customer care.Their communication is hopeless!!

Please note that before placing the order, I specifically informed Godrej interio sales that the purchase is for the occasion of marriage in my family and delivery must be within 27/07/23. Godrej had confirmed delivery by 27/07/23 vide mail dated 10/07/23 and instructed me to place the order and share the order ID immediately. As per their instructions, I placed the order from their website with full amount Rs 27919/- paid on same day ie 10/07/23.

I had sent 4 reminder emails but they have not responded. I was in a very awkward position because the items were being purchased for marriage purpose. To keep my face, I had to hurriedly purchase the ordered item from local furniture shop. Now on 27/07/23 the are informing that the delivery will be made after 3 days ie 3 days after the marriage. The furniture will be of no use. I had mailed to cancel the order and refund full amount Rs.27910 immediately. All interactions between godrej interio and myself is attached herewith.

Dear Sir,

On June 22nd, I booked a bed for my father Sunil Kumar Gwal through the Interio website. Due to the extended delivery time, I promptly canceled the order. However, it has now been a month since the cancellation, and I have not received any refund.

Over the past week, I have been in continuous communication with Interio's sales team, specifically Kajal, who has informed me on multiple occasions that she has escalated the matter to the backend team. However, there has been no response from the backend team. Additionally, I was informed yesterday that Interio does not have a refund policy.

I am kindly requesting your assistance in investigating this matter and initiating the refund process. Your prompt attention to this issue would be greatly appreciated. Thank you.

Warm Regards
Tushar Gwal

Dear Sir,

On June 22nd, I booked a bed through the Interio website. Due to the extended delivery time, I promptly canceled the order. However, it has now been a month since the cancellation, and I have not received any refund.

Over the past week, I have been in continuous communication with Interio's sales team, specifically Kajal, who has informed me on multiple occasions that she has escalated the matter to the backend team. However, there has been no response from the backend team. Additionally, I was informed yesterday that Interio does not have a refund policy.

I am kindly requesting your assistance in investigating this matter and initiating the refund process. Your prompt attention to this issue would be greatly appreciated. Thank you.

Warm Regards
Tushar Gwal

I bought a sofa Euro Pro 3STR Full Sofa Upholstery from Godrej authorized dealer DEE ASSOCIATES Ring Road Lucknow on 13 AUGUST 2021 which cost Rs.85830. I had heard from my childhood about the quality of Godrej Products.
I bought such an expensive sofa from Godrej you But I am writing with great sadness that within ONE YEAR SEVEN MONTHS, the sofa started bursting which is a MANUFACTURE defect. And this is also the failure of the GODGREJ product. And these are also offenses under the Consumer Protection Act 1986.
Now Godrej has charged Rs 16655.00
as the cost of repairing the sofa, which is half the cost of the total sofa.
But Godrej's product did not last even ONE YEAR SEVEN MONTHS.

Hi
I bought a Godrej Mosquito Hit Racquet from Smart Bazaar. The bat stopped working after 5 months and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement online there is no action .
I have not received any further call or email after the acknowledgement online.
When I call customer care the call is disconnected.

Invoice number : 001098
Registered Mobile No. [protected]

Sales order no WON100092, while placing order we have requested for bottom drawers in both cupboard, same is not there in already delivered 1 product and on enquiring now sales person has informed it can't be customised. Sales officer has sold us product with false commitment and not knowing simple meaning of bottom, as we have requested him for bottom drawers and now he showing middle drawers in place of bottom drawers.

Please cancel the undelivered order, as well as take back the delivered product and refund the entire money paid till date to godrej interio