GozoCabs — Harassment of my wife and kids

2 Reviews
 iwk on Jun 17, 2017
I had booked a cab with gozocabs from shimla to delhi and paid 750rs in advance for the booking. The cab was for my wife and kids. The driver called me up one day prior and took the location for pick up and other details including the phone no of my wife. Late night the driver and cab was changed which no one informed me about that. The new driver was late in the morning for the pick up. After reaching panchkula the driver stopped with my wife and kids in the middle of road for 45 mins waiting to change the cab which again no one informed me and as per company rules they were not supposed to do. At this time my wife gave me a call and i called up the call centre who were not able to solve the problem. When the next cab came he started misbehaving with my wife and started asking for 3000 rs for the fare. At this time again i called up the call centre and they asked me to pay 1500 rs instead of solving the issue. The misbehave of the driver kept on increasing and hence i asked him to take the vehicle to the nearest police station which also he refused. Leaving my wife n kids in the cab on the road. So i got my wife and kids shifted to the first taxy and headed to military station chandimandir. Thereafter they paid for the cab and discontinued the services.
Updated by iwk, Nov 25, 2017
The company is least concerned about the issue. the matter should be escalated.
Complaint comments  1 Comment     Updated: Share0Tweet0


have you opened a case with GozoCabs on this? The company will take your issue and address it if you give your booking ID and be clear with your issue.

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    GozoCabs - Harassment of my wife and kids

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    Shimla Rural(t), Himachal Pradesh

    Complaint categoryCategory: Taxi
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