Grand Tourio Holiday Solutions Pvt. Ltd. — holiday package tour | |||
I had purchased holiday membership from grand tourio holiday solutions pvt. Ltd., thane branch on nov 7th, 2017. I was promised by the company manager (Tajes) that i can avail holiday’s upto 6 days and 7 nights once in a year in a hotel/resort of my choice from the date of membership for 12 years with complimentary 3 weeks of national holidays and a list of many more added benefits like 2 movie tickets per month, one complimentary air fryer, and candle light dinner one’s a year anywhere except hotel taj. I paid rs.157500/- for the same. Now the issues are as below: 1) i had asked holidays for lonavala on the month of december at a particular resort “machan” which was shown to me while selling me the package and they straight away declined stating that not available during that period and after sending multiple emails & making several calls to their customer care & doing lot of follow-ups, they failed to provide me the hotel 2) now when i asked the clarification over their services like: • please provide me list of hotels you have tie up and where are your services across globe - they failed to provide the response instead of that mailed me you just mail us your tour plan and we will provide list of hotels (But while selling they clearly mentioned the big 4star-5star property name nationally and internationally they have tie up with • they have promised me providing air flyer gift within 15 days-but till now i haven’t got that • they also promised about candle light dinner every year - & when asked for it they gave us a list of hotels with normal buffet dinner instead of candle light dinner and forced me to choose form the list only on top of it still i am waiting for the conformation from them • they have promised that you will get your membership card within 45days - and still i am waiting for the same • when asked for the transparency of heavy charges i have paid from my hard earn income (About your std. Rate should be mentioned anywhere in public domain like website and all - they have failed to provide me any justification 3) i wanted to visit mini kerala on 15th feb 2018 to 20th feb 2018 for which i have already booked tickets in advance and asked them for my tour plan on 11th of january 2018 (~one month in advance) to which firstly after one week they have provided me a list of three hotels for each location which was not what has been promised at all and on top of it charging me extra of what they mentioned on the agreement. When i asked for better rated hotels/resorts, they promised to provide me the same but still till date 24th jan 2018 i haven’t received any communication on the same and they say for your tour plan please mail us before 15-20 days prior. At the time of presentation they had promised any 4/5 star hotels/resorts of my choice any time of the year. They are cheating innocent people and looting their money by giving false promises 4) on they welcome mail service offerings they mentioned that: • they will provide free pickup and drop service form the nearest airport • they will provide up cab service with driver for free for sightseeing you just have to bear fuel charges Now when i asked same for my kerela trip they provided me a cab service with an quotation of 9900/- staying km will be calculated from garage at cochin to cochin – this clearly states that they promise something and offers something which is not at all promised. 5) i have asked for booking a movie ticket for this 26th of jan 2018, to which they replied it is in process and till now no response 6) i also called up tejas (Senior manager), support team member jayesh and sajnay, reservation team member muzammil, and many more, who was there during the presentation, to resolve my issue regarding the holiday but later he started refusing & not answering my calls & after that i had no option other than sending several mails to cancel my membership & refund my money since they were not providing the services as promised, they denied on refunding my money even after accepting their mistake about giving fake promises to customers Below are my membership & grand tourio contact details, Membership name :- aliasgar patanwala Membership no : sanatized Amount paid: rs.157500/- Grand tourio registered office address: rajat rekha, c-8, 3rd floor, 6 j p road, andheri (W), mumbai-400077 Customer care: [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com Website :- www.grandtourio.com Was this information helpful? | |||
 5 Comments | |||
Comments
Please share your contact number as I have also been cheated so we may both take a strict action against them
Reply
Please share your contact number as I have also been cheated so we may both take a strict action against them.
yes, this company is fake.. everyone says that rithu negi is the director of this company.
her email id is [protected]@grandtourio.com
lets everyone curse her through email.. I know by doing this nothing will happen but at least some day she will feel her sin..
lets all of you start cursing her
her email id is [protected]@grandtourio.com
lets everyone curse her through email.. I know by doing this nothing will happen but at least some day she will feel her sin..
lets all of you start cursing her
Yes, even I was cheated by them. Their staff at Thane branch Mr Dharmendra and komal gave all false information, full bundle of lies, not a word was true to sell the membership. We were cheated of rs 185000, of our hard earned money. Please don't take their membership. They are cheaters
Mrs Deepal Pc0lu
Mrs Deepal Pc0lu
Hello all,
I read many complaints
Our mistake is before going grand tourio we didnt check in website
We trapped by following points:
As usual we got call that we select for a lucky draw
We went & they asked to attend the discussion for 45 min n receive the gift
Then they started by asking did u see the logo of grand tourio it's collaborate with Marriot, Hyath & ITC hotel
Also said they are celebrating 18th anniversary of this fraud company to give such gifts but guys check the website it formed only 6 years back & having since 6 years complaints
They are keeping the girls as a sales girl for not to talk but to do hypnotism
They they said all bla bla like
Every month 1 movie ticket
Yearly 6 times 5 star hotel lunch
Yearly once candle light dinner
5 star hotel stay with normal price
Airport to Hotel & Hotel to Airport free pick up & Drop
1 lakh worth coupon can use throughout Mumbai
All humbug
Waves ganapatipule coupon free stay
Matheran, khandala, panchgani resort for a day
The main thing is they don't allow to speak n decide
They keep on talking like mesmerizing people
They are well trained emotionally playing with peoples
Well trained girls n they read our mind n talk
With huge volume music we can't think n decide
So that many people are become fooled
Convinced continuesly by 3 more people around us
If we become a member said they provide extra gift like bajaj microwave oven 17 litre & Panasonic Air fryer
Keep on telling 5 star hotels not filled all the day, like some of our travels do such things n bla bla so on
We signed for 3 years domestic tours for each year 6 night seven days each year for RS.80, 000
That 3 people surround us n signed the agreement without reading like which we do in the bank
After then first we shocked that they put 160000 for 6 years n we paid 50% of the amount which can we use for 3 years n after paying balance to continue another 3 years
Second shock is after signing agreement their behavior is entirely different, said we receive any 1 gift either oven or air fryer & that too after 2 weeks by courier
Third shock is we didn't receive welcome call next day which they said
We ringed continuously but they not picked
After 2 days they picked call n iritating us by their talk
Then we got biggest doubt about this company
We ringed Marriott, Hyatt & ITC hotel, they all said that they are not collaborate with grand tourio
Also said they are not like club Mahindra & country vacations, believe me guys I travelled across cities & stayed those hotels, they are truely in service not like these fraud people
Then we checked in website n realized that we trapped by mesmerizing trainned people's which we not able to think that particular 1:30min
You guys pls raise dispute to them when u paid on credit card or cancel the cheque i[censored] paid by cheque, do as soon as possible to save.
We asked for refund, said that we agreed & signed the papers which can't refund
So, We consult one finalcier adviser for this
He advised to go police station near by grand tourio branch which we signed
We proceed to police & said we came to complaint about grand tourio company & immediately he said there are 11 more cases are filed against this company
We told about our story, said that we came very earlier & not at all used their single gift n facility, so will solve soon
With police complaint we went grand tourio n ask for refund
First they said that we are not at all used their facility then how you know about our service n all those etc
Then we strongly said we don't want your single service, enough is enough, not agreed
We both & grand tourio head went to police station n he don't have way, so we saved by their false agreement n returned our money Rs.80, 000 within 2 weeks
Check in customer complaint of this fraud company, many are trapped from 15000 to 150000 by unlimited false statements, am really worried about those & tell about my experience that how to come out from such incident
Just want to mention the name of the person who gave false statement to us Roshini & Rishikesh
So please be sure that you are not used even a single time of their services
If yes also your money will refund partially because of false statement n agreements
So guys don't afraid to go to the police
They are really too friendly n understand the situation of our stress & they did their best for us
Truly
well wisher
I read many complaints
Our mistake is before going grand tourio we didnt check in website
We trapped by following points:
As usual we got call that we select for a lucky draw
We went & they asked to attend the discussion for 45 min n receive the gift
Then they started by asking did u see the logo of grand tourio it's collaborate with Marriot, Hyath & ITC hotel
Also said they are celebrating 18th anniversary of this fraud company to give such gifts but guys check the website it formed only 6 years back & having since 6 years complaints
They are keeping the girls as a sales girl for not to talk but to do hypnotism
They they said all bla bla like
Every month 1 movie ticket
Yearly 6 times 5 star hotel lunch
Yearly once candle light dinner
5 star hotel stay with normal price
Airport to Hotel & Hotel to Airport free pick up & Drop
1 lakh worth coupon can use throughout Mumbai
All humbug
Waves ganapatipule coupon free stay
Matheran, khandala, panchgani resort for a day
The main thing is they don't allow to speak n decide
They keep on talking like mesmerizing people
They are well trained emotionally playing with peoples
Well trained girls n they read our mind n talk
With huge volume music we can't think n decide
So that many people are become fooled
Convinced continuesly by 3 more people around us
If we become a member said they provide extra gift like bajaj microwave oven 17 litre & Panasonic Air fryer
Keep on telling 5 star hotels not filled all the day, like some of our travels do such things n bla bla so on
We signed for 3 years domestic tours for each year 6 night seven days each year for RS.80, 000
That 3 people surround us n signed the agreement without reading like which we do in the bank
After then first we shocked that they put 160000 for 6 years n we paid 50% of the amount which can we use for 3 years n after paying balance to continue another 3 years
Second shock is after signing agreement their behavior is entirely different, said we receive any 1 gift either oven or air fryer & that too after 2 weeks by courier
Third shock is we didn't receive welcome call next day which they said
We ringed continuously but they not picked
After 2 days they picked call n iritating us by their talk
Then we got biggest doubt about this company
We ringed Marriott, Hyatt & ITC hotel, they all said that they are not collaborate with grand tourio
Also said they are not like club Mahindra & country vacations, believe me guys I travelled across cities & stayed those hotels, they are truely in service not like these fraud people
Then we checked in website n realized that we trapped by mesmerizing trainned people's which we not able to think that particular 1:30min
You guys pls raise dispute to them when u paid on credit card or cancel the cheque i[censored] paid by cheque, do as soon as possible to save.
We asked for refund, said that we agreed & signed the papers which can't refund
So, We consult one finalcier adviser for this
He advised to go police station near by grand tourio branch which we signed
We proceed to police & said we came to complaint about grand tourio company & immediately he said there are 11 more cases are filed against this company
We told about our story, said that we came very earlier & not at all used their single gift n facility, so will solve soon
With police complaint we went grand tourio n ask for refund
First they said that we are not at all used their facility then how you know about our service n all those etc
Then we strongly said we don't want your single service, enough is enough, not agreed
We both & grand tourio head went to police station n he don't have way, so we saved by their false agreement n returned our money Rs.80, 000 within 2 weeks
Check in customer complaint of this fraud company, many are trapped from 15000 to 150000 by unlimited false statements, am really worried about those & tell about my experience that how to come out from such incident
Just want to mention the name of the person who gave false statement to us Roshini & Rishikesh
So please be sure that you are not used even a single time of their services
If yes also your money will refund partially because of false statement n agreements
So guys don't afraid to go to the police
They are really too friendly n understand the situation of our stress & they did their best for us
Truly
well wisher
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+91 22 2501 5686
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No: 302-303, 3rd Floor, Surya House, Near Vidyavihar Railway Station, 7th Road, Rajawadi, Mumbai, Maharashtra, India - 400077
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