Grand Tourio Holiday Solutions Pvt. Ltd — Membership cancellation issue

Address:	Thane, Maharashtra, 400077
Website:	www.grandtourio.com

1. Someone from your team Archana called us and asked us to visit your thane office
To collect your free voucher gift,
She didn't mentioned there will be 45 min session and they are selling tour and travel plans.

Last Saturday we visited to Grand Turio office.
Gaurav and his team member explained us travel package scheme,
2. After making payment we again asked them plan for 6 days holiday Kerala or Shimala.
In initial explanation they informed Everything is free.
Accommodation (With TPC), Free Food, Free Guide, Free Side seeing, Free entertainment. Free Pickup and drop.

3. Later on in 2nd discussion they said food is not free completely and cab facility is there and we ll give you discount.

4. We said this is not done, this has to be clearly informed in first meeting.

5. Later on Manoj asked us to wait for next day, he will send request to his senior and get this done, he will provide free food and free cab (fuel + driver) facility.
and send us email with all those details

6. I asked them to cancel my membership for which they are saying it is not possible.

7. We have not collected gift voucher so he is going to provide us 1 year (7 Days)
Holiday package that's means (3+1 =4)

8. Next day we called him to share the discussed points on email. but we received general email from Manoj.

8. Guarv informed us you won't get charge for interest from icici, sbi, hdfc credeit card.
Today I confirmed with icici and they said there will be 13% interest and 2 % processing fee.
If merchant initiate emi conversion then there will be no charges and for interest rate merchant should submit document regarding same.

9. I called on Ghatkopar branch no more than 10 times. They informed you need to talk to Manoj.
First 2 days Manoj was not available and not responding on email, SMS, Whats up and his team member Guarv is not helping on same.

10. Thane office informed for 3 years membership charges are 62, 500 Rs.
And I have paid 75, 000 Rs for 3 years membership.
On Friday and Saturday, call with support team Ghatkopar team called me and informed me you will get 12, 500 Rs. Refund.
On Monday call with support team Ghatkopar team informed me higher management not giving approval on refunding 12, 500 Rs. Amount.