Grand Tourio Holidays Solution Pvt.ltd — Cancellation policy of the firm.

Address:	Thane, Maharashtra, 400601
Website:	www.grandtourio.com

Hello Sir,
On 18th dec.16 in the evening I got multiple calls from a number and they said your name was occurred in a lucky draw kindly come with your wife and collect your gift we had 9 more couple like the same. We went at Grand Tourio Thane branch. There firstly we had to fill the enquiry from and then their executive start explaining their tourism package on blank paper. Then we were convinced by them to take their package of 65, 000 Rs. We asked them many times about cancellation of the agreement in case, they told us that we can cancel any time in the period of 45 days from the date of purchased membership. They assured us 100% return of the money. Their T.O Manager Mr. Dharmendra Pandey, Sales Manager Mr. Manoj, V.M Zubeda, Exe Mr. Shoeb they all assured us if you cancel your membership within the period of 45 days your 100% money will be returned. They forced us to pay the full payment on the same time, so we just had made the payment of 20, 000 Rs through credit card and 45, 000 Rs through cheque and they said through the process of void this money of membership will get to their company after 45 days so you can cancel it any time within 45days.
After an hour we immediately called Exe. Mr. Shoeb (the only number getting connected) after having different cancellation policy in hand. On the next day we went for cancellation after seeing their different policy on the membership paper and had seen the complaints and bad review about the company. There they agreed about cancellation and told us to fill the application form for the cancellation so we did it. Their managers assured us our money will be back in 45 days, so we just waited and take their follow-ups till the date but there contact numbers are till date never connecting. After 45 days now they put their hands up and said your money will not be refund you back.
We are not the one who is facing the same there are multiple couples who are in our contact who is also in trouble and facing the same thing. It’s my humble request to you please take serious against them and try to get our money back.

Address of the company: 2nd Floor, Y- Building near Flower Valley, Opp. to Viviana Mall, Eastern Express Highway, Thane (W) - 400601.
T.O Manager: Mr. Dhamendra Pandey Contact no.: [protected]
Sales Manager: Mr. Manoj Contact no.: [protected]
Executive: Mr. Shoeb Contact no.: [protected]

You can contact me through mail (mandliya.[protected]@gmail.com) to take this forward.