Grand Tourio — not getting movie ticket reimbursement amount even after multiple reminders and calls

Address:

Thane, Maharashtra, 421201

We got a call from their tele calling team stating that we have won a 2 night 3 day stay in their hotel and to collect the prize, we need to visit their thane office where we need to attend a 30-45 minute presentation and then we can walk home. We decide to visit the office to collect the prize. There we were called into a room and the sales persons named tejas karalkar & sayali kadam begun to explain the membership details. We were told that the 6 years membership come with benefits like 5 star hotels at a cheaper rate whenever we plan to travel for vacation and a lot of other benefits like monthly movie tickets (2 nos.), annual family dinner in a 5 star hotel (2 times), summer camp for kids, 4 nos. Event passes etc. We were convinced by their membership plan and hence we took the membership for rs.75000/- for 6 years and the payment is made from my citi bank credit card.
Also, they mentioned that we can reimburse movie ticket and dinners that we already taken due to unavailability of their services.
We started taking benefits from the very month like movie tickets and annual family dinner, but after a certain time, their sales & support team is not helping us and not picking up calls and started avoiding us.
In march 2019, we demanded for monthly movie tickets & dinners reimbursement but still they are not providing my reimbursement yet even after multiple calls and mail reminders.
Also, we were denied for new tickets with reason that their contract with bookmyshow has expired and there will be no renewal and hence the movie tickets facility is stopped and it is yet not started.
We questioned them about the timeliness by when it will again be started and they did not reverted with any time frame.

Member name: sachin shinde

"membership no[protected]"