Grand Tourio — unsatisfactory services | |
We got a call from their tele calling team stating that we have won a 2 night 3 day stay in their hotel and to collect the prize, we need to visit their andheri office where we need to attend a 30-45 minute presentation and then we can walk home. We decide to visit the office to collect the prize. There we were called into a room and the sales persons named nikhil & priyanka begun to explain the membership details. We were told that the 3 years membership come with benefits like 5 star hotels at a cheaper rate whenever we plan to travel for vacation and a lot of other benefits like monthly movie tickets (3 nos.), annual family dinner in a 5 star hotel, summer camp for kids, 4 nos. Event passes etc. We were convinced by their membership plan and hence we took the membership for rs.85000/- for 3 years and the payment is made from my standard chartered credit card. We started taking benefits from the very month like movie tickets and annual family dinner, but after a certain time, we started feeling that the sales & support team is not helping us and not picking up calls and started avoiding us. In april 2019, we demanded for monthly movie tickets and we were denied the tickets with reason that their contract with bookmyshow has expired and there will be no renewal and hence the movie tickets facility is stopped. We questioned them about the timelines by when it will again be started and they did not reverted with any time frame. Later, we asked them about their sales manager (Mr. Rajan) number/email so that we can clarify these issues but they denied the information. Also, we were told that this facility was only a complementary offer and contract has nothing mentioned about the same. Somehow i managed to obtain the emails of their directors (Mr. Shugan & mr. Savio). Till date, i had written 3 mails to the directors with my details and grievances but no replay has came. I want my money back since i am being cheated and i dont want to continue this membership Was this information helpful? | |
Grand Tourio customer support has been notified about the posted complaint. | |
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+91 22 2501 5686
+91 22 2501 5676
No: 302-303, 3rd Floor, Surya House, Near Vidyavihar Railway Station, 7th Road, Rajawadi, Mumbai, Maharashtra, India - 400077
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