GreenDust Complaints & Reviews

This is with regard to my order no. 2216077 for the iball shaan-i135 mobile which i ordered from greendust.com, they have not delivered 2 gb micro sd memory card with it, thaugh, they committed, (Over the phone call which i made on their customer care no.[protected] on 25.10.2012 to confirm that what will be there in the box because they did not mention it on their website) that i'll get handset, headset, charger, user manual and a 2 gb micro sd memory card!

The time i called to their customer care for this issue they simply denied that you will not get the memory card because its not mentioned over our website. I asked them that i have confirmed it from your customer care executive before making this purchase, then they simply said, that, our cce has given you wrong information and we cannot send your memory card. If this is the case then they should not have delivered the handset/headset/charger too, as this was also not mentioned over their website.

They asked me to provide the name of the cce, who provided the information that the memory card will be there in the box, but this is not possible, i dont remember the name as the product was delivered after 7-10 days, how will i remember the name of the person to whom i talked just once. If i would have known that the greendust is going to make this fraud then i would have recorded the call, moreover, this was my second purchase from them, the first item was delivered very well.

And the time i asked them to return the product and to refund my amount then they said you will have to send the product to our address by spending the courier charges and we will deduct the 5% amount on the bill amount too. This is really ridiculous that first they do not deliver the product as they commit and then they make deductions as per their own will too!

I request you to help me in this case!

Neeraj kumar

Neer. [protected]@gmail.com

Dear sir

I have purchased one ncase screen protector pafp-sm-s5300 for samsung galaxy pocket and ncase promo back cover for sm s5300 galaxy pocket pfbc-p8455bk by online shopping with green dust company. As i have booked my items on 22/10/12 and date of delivery was not given on my order histry and till now i have not recieved my booked items.In between this i have try to contact their customer service centre but nobody will pick the phone and no one responding my mail. What can i do to get my refund please suggest.

Regards
M. P. Shukla

My order detail are given below.

Order information


Order #2214924 (Payment under validation)
Order date: monday 22 october, 2012 order total: 408

Delivery address
Na
Maheshwari prasad shukla
A2/71 ambuja parishar, ambuja cement plant
Village and post - rawan
Baloda bazar, chhattisgarh 493331
India
Products base final
1 x ncase screen protector pafp-sm-s5300 for samsung galaxy pocket
Option's
[need to return this product?]
Rs.189 rs.189
1 x ncase promo back cover for sm s5300 galaxy pocket pfbc-p8455bk
Option's
[need to return this product?]
Rs.219 rs.219

Billing information

Billing address
Maheshwari prasad shukla
A2/71 ambuja parishar, ambuja cement plant
Village and post - rawan
Baloda bazar, chhattisgarh 493331
India
Payment method
Dp - credit card
Sub-total 408
Total 408

Order history

10/22/2012 proceeded for payment
10/22/2012 processing

Hi,

Its regarding my worst experience withe greendust.com online shopping.

On 11th july, 2012 i saw a great deal for me on greenedust.com (Http://www.greendust.com/laptop-&-note-books-acer-aspire-5742z-laptop-p...⇄ Html) which was a acer aspire 5742z laptop in rs. 12500 only (Approx) (They have increased the price now). I liked it and immediately i made a cod (Cash on delivery) order for the same. It was showing product in stock that time. They sent me a confirmation code while ordering and by using that confirmation code i confirmed my cod order. After a few minutes i received a mail with order confirmation (Screenshot attached) and it was written that product will be delivered in 7-10 business days. Next day i got the confirmation call as well form the greendust that sir this call is for the order confirmation and we are shipping your product. A person named sonu from their team was dealing with me.

After 7-9 days when i didn't get any update about the product i called the team and asked about my order status. These people (Sonu) told me sir i will ship it today. Next day again i called they said i will ship it today. Next 2 more days they gave me the same answer. Then i called their operation manager romit about the same, he told give me half an hour sir i will rectify the issue and will callback you in half an hour. I waited whole day but he didn't call. I tried to call him but no sense i was not able to catch him again. By luck i caught him today (23rd july, 2012) on call and what rubbish he is telling me today "sir your product is out of stock and i am canceling your order." what rubbish is this… am i fool so made a deal with these non sense people. I left many deals meanwhile with good prices on other websites just because of these people.

Now i am feeling very bad and frustrated because of greendust. I want to claim my product or compensation against the problem i suffered from greenest in any case. These fools don't have a nice website interface as well, its not showing not even a single order history/status made on their website in my account, i made a compliant about this many times but no solution. I have the order confirmation mail at-least. Please help me to teach these stupids that this is not a good way to do business. Please let me know what can be in my favor in this case.

I ordered a philips epilator from greendust.com
On the product page it was mentioned delivery time 4-6 days.
The product has not been delivered as of now.
The customer care people always say you will receive it in 3-4 days but i dont get any message or mail for shipment

Order no 2202033

I had purchased karbonn dual sim touch screen k570 on 21st april'12 which was delivered me on 7th may'12 and on same day i registered a complaint against it. I received defective product which is not usable. I received complaint registration confirmation mail on 11th may'12. I called my times but greendust guys are not taking problem seriously. Every times they told me that "we are forwarding your request". But till date it's pending.

Order details
Order number: 2193948
Order date: saturday 21 april, 2012
Amount : rs 999/-

Complaint details.
Ticket id: 3564
Subject: rma number: [protected],
Order no : 2193948.

Why the greendust is running their business if the are not able to resolve customer problem. They should cross their business. Do greendust have any ethics and policy.

Regards'
Ganesh

Description
I placed order for 2 products - electric kettle and mobile pouch at greendust on 18th mar 12. I just received 1 product (Electric kettle) on 23rd mar 12 and issues were as follows which i mailed to customer support
1] i have just received kettle and still awaiting mobile pouch
2] octroi of rs. 40 was charged to me for electric kettle delivery. This must be borne by the seller/vendor.
3] listing mentioned 1850w kettle, but actual on received is 2000w. Attached pdf copy of your listing. Also attached jpg showing 2000w written as "feiyan kettle03. Jpg"
4] kettle received is different from the photo as per listing. Attached pdf copy of your listing. 5] also attached jpg showing difference as "feiyan kettle01. Jpg"
Actual received kettle is feyian and not febiyan as mentioned in listing.

They care a damn to reply. I followed up with many mails, but sometimes they used to call up, but no resolution was provided and mail replies were never there. Neither was i refunded rs. 40 towards octroi charges.

I received the 2nd product (Mobile pouch) on 30th march which wass different from the one i ordered. It took them more than a month to reverse pickup and replace the product for correct one.In short the order i placed on 18th march took 1.5 months to be delivered correctly.

Added to this, one of my led bulbs which i purchsed from same site on 6th oct 2011 is bad now. They are not giving me warranty on this. Warranty is not mentioned in any of their product listing on their website. This was they are fooling customers.

Damage
Mental harassment
Cheating customer
Time wasted in followup with customer support
Efforts put in

Compensation required
Written apology from greendust
Extra 500 rs. Credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Replacement of led bulb or refunding me rs. 200 for same

Hi,

I have ordered silicone skin jelly case (Order #2188787 (Processing) on friday 13 january, 2012, this product is not delivered till now (April 19, 2012) they told they will refund my money through draft but still didn't received it, greendust is no 1 cheat site in the world, customer care service is toooooo bad no proper response, don't buy anything from this site yebhi, timtara and kets buy are genuine. Greendust su*s.

Regards,
Barath

Recently i purchased a travel steam iron (Black & decker make) under the category 'factory seconds' from a website named greendust. On enquiry with their call centre it was mentioned that irons will come with damaged carton, but product is in very good condition.Inturn i received an iron box with steam function not working. Rma was raised through their website which inturn mentioned that item will be picked up for replacement, till date no response. A call with their contact centre made me now that they don’t know what is ‘rma’ and issued me a docket no. Stating an engineer will visit to rectify the problem.

No response either. Hope such experience shared in such forums will help others also to think twice before taking a step to order from this website.

Hello,

My order no.: 2177877
Greendust company had advertised a laptop computer model : hp6515b, factory seconds (Looks like new and 100 % performance item, except some production line damage usually not noticeble) for rs. 15000/- in their web site www.greendust.com. I choose the product and made payment through payment mode. After repeated phone calls and e-mails they sent the laptop computer after 15 days time. Upon recieving the item it was noticed that, the item is very old very used, looking dirty and not meeting the performance. I immediately sent the mail and called the company to replace the item with new. They told that same item new was not available and requested to select alternate laptop computer displayed in their web site. I choose asus netbook brand new computer. They agreed to pick the old computer from my home and send me new computer. They send the courier person after one and a half months time late to pick the old computer and i gave back the old computer through aramex courier. Now when i call for the status of my order greendust is telling that they don't have new computer and they cannot refund. When i call the company they respond very irresponsibly and they are not replying to my mail.

Please help me regarding the matter.

My details
V. Ravikumar
No.53-54, anjanapura,
Anruthnagar main road,
Bda circle, bangalore 560062
Ph: [protected]
E-mail :post. [protected]@gmail.com

Company details where the transactions are being made.
Greendust
New delhi, india
(Corporate offices)
First floor, sector b, pocket 2,
Plot #2, vasant kunj,
New delhi, 110070
Phone:[protected]
E-mail: [protected]@greendust.com

Regards,

V. Ravikumar

Hello sir,

I m nirav limbasiya, i have purchased a product but before redirecting to bank site to the greendust.com, due to error my transaction not completed...

My money was deducted on 3-oct-2011, and after lots of calls and emails still there is no solution,

03-oct-2011 to transfer inb times of money limited
[protected]ig70078004 transfer to [protected] state bank of india wo 250.00

Plz help me

I ordered emergency light on 29th september 2011. Order no. 2181787
Till now not shipped. I called them 3 times, they will put u on hold multiple times and cut the call.
Another time they said they will ship tomorrow and never shipped. They will never reply to your emails. I am frustrated and dont know wat to do.
Please dont do the mistake of order in greendust.
Let me know if there are any solutions.

Hi i ordered a blackberry 9630 from greendust.com. They claim to deliver the product within 5-7 working days. However when i called them to know about delivery date they said on the 7th day that they don't know the exact time when the product would be delivered since it's a third party product moreover they said to make the payment asap to get the delivery within 3 day. I order cash on delivery product. I believe that's the wisest thing i have done till date. Because at least my money is saved. So people please don't ever make online payment as they will take away your happiness. I wanna appeal strict actions to be taken on such site which fool people. And trust me the kind of people they have hired for customer support are so rude. They don't even know proper english but always start a conversation in english and the rudeness and don't care attitude is reflected in there tone specially the ladies out there thinks as if there are doing a favor by giving us the information. Don't know whether any action would be taken on this complaint or not but being a sensible citizen i believe its my duty to beware my fellow country mates of such frauds.

I booked a split ac (Samsung ac split 1.5 ton 2 star as182ctb) for rs. 13523 from greendust. The order was only to be placed on phone number provided on the website. I called on that no. And miss meenu picked up the phone and confirmed my order and told me to immediately make a booking payment at greendust nebsarai outlet. I then went to greendust nebsarai and made to payment of rs. 5000 to mr. Santosh managing the outlet. Mr. Santosh also received a confirmation from greendust that the product will be dispatched the next day from their warehouse in nangloi. Now the situation is that they are telling sir the price of the product has increased and you will get only the exterior unit at that price. If you want the complete package you will have to pay rs. 7000 extra. I was really shocked and told them i already paid and was waiting for the product to be delivered. After continuous conversation they said you can take complete refund from where i made the payment. They really do not give products at prices mentioned.
Now they have stopped attending my calls and not responding to it at all. As a consumer i can now only go and collect my money back.

Mridul das

Guys, i am eager to share my experience with greendust.
After placing order for "mitashi dvd player dhd911" on 6 june (Early morning, as soon as the deal was posted online), i was waiting for the delivery. But after a couple of weeks & a couple of calls to the customer care, i was told that the product was out of stock & thus cannot be delivered. This was intimated to me after i repeatedly called them. A few complains & post on facebook and a other blogs compelled them to deliver a dvd player. To my surprise, i found out that there were issues with the player & some of the parts just came out automatically, as the player was either a used one or a very old stock (I’ve photographs for proof/reference). Attached are a few pics of the broken parts (The parts that got detached).
My complaint was heard and the player was finally returned back. Currently am still waiting for the refund to be initiated (Forget about me getting it). It was a complete waste of time & money being a gd customer. Hence, please verify the items you purchase, properly, after receiving.

I have ordered sandwich maker on 18th june 2011.
They supposed to provide product by 5-7 days.

Below is my order information.

My order history my order history
Order number: 2175288 order status: processing
Order date: saturday 18 june, 2011
Shipped to: ganesh balasubramanian products: 1
Order cost: rs.1, 414

Order status is still showing processing.
May i know when will it is shipped?
I called them, contacted by mails several times. Everytime they verify address details and say
We ll call you back. They never called me.
They didnt respond back to any of mails.

I am doubting greendust is trustful???