HappyEasyGo — booking crashed and no refunds

Address:Gurgaon, Haryana
Website:www.happyeasygo.com

Worst online air ticketing company... Beware...
https://www.happyeasygo.com
Happy easy go

I was trying to book a air ticket through their site https://www.happyeasygo.com
My payment got thru our bank, and i got a message by them that the amount has been deducted. And then when the confirmation message of the ticket was going to happen on happyesygo site, it crashed and said öops "

After calling up the help line of happyeasy go, they bluntly and rudely answer bank 'we dont have your money"...

Now wheres the money. #happyeasygo
After contacting my bank says its debited, for which i got the sms on my registered mobile.. And i had entered the visa check otp also.

I once again called happyeasy go and politely asked whats the procedure now, but the person on the other side blunlty like a repeater machine kept saying "sir we dont have your money", i kept asking please tell me the procedure..

What a horrible experience...

Funny now after confirming with our bank, the bank confirms that the money has been received by the payment gateway of www.happyeasygo.com.
After calling up www.happyeasygo.com today i. E 19th april 18, they say they still havent received the money...

19/4/2018
After #happyeasygo in various social meadias, their social media sos team called up some girl called ankita, and she promised that she will get the matters solved by saturday i. E 21st april 18

20/4/18
Received a mail from them, saying
"we would request you to kindly wait for 24-48 hours".

20/4/18
My bank confirms the receipt of money by the merchant company.

23/4/18
No replies nothing has happened since then happy easy go

Very important : today i have received the settlement company from my bank, who got this from happy easy go's payment gateway guys.

Looks like they are really cheap!!!

#[protected]@happyeasygo.com
#[protected]@happyeasygo.com
#[protected]@happyeasygo.com

@happy easy go #happyeasygo
#happyeasygo #ixigo #happyeasygo
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Comments

I have book one ticket from CCU to ajl...but still not received ticket confirmation..I think this is worst app for booking a ticket...I do not use this app gain in my future...plz refund my money ...or confirm my ticket but ...do not sit like verrypappa...useless app... customer care does not receiving any call worst customer care

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    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
    View all HappyEasyGo contact information