Happy Easy Go — charging extra in the name of free reschedule

 
2 Reviews
Gurugram, Gurgaon District, Haryana, India
 [email protected] on Jul 24, 2018
I have booked flight through premium cashback price, which offers free reschedule. Now when i am asking for reschedule, heg customer care is saying that the ticket was booked through cashback price, and hence penalty with service fee has to be paid for reschedule. Heg is cheating customers as they dont want to bear the reschedule charges.
How is it possible to get rs1400 cashback on flight (Indigo 6e2929) costing rs3989, and get rs650 cashback on same flight when it is costing rs6095 (Indigo 6e2929). Only premium cashback can be availed till rs1600.

The statement heg are making is a conflict with what is understood from the heg website. Also, how can a customer know if the booking is made under cashback or premium cashback, since there is no such information provided by heg on the invoice or trip detail page, only cashback amount is mentioned.
Trip id :[protected]
Trip id :[protected]
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Thanks for the heads up. Was going to book a flight with premium cashback since it has free reschedule. Now I got a better picture.

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    Happy Easy Go - charging extra in the name of free reschedule

    Contact Information

    Gurugram
    Gurgaon District
    Haryana
    India

    Complaint categoryCategory: Airlines
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