HappyEasyGo — taken money not issued ticket

Address:

Gurgaon, Haryana

We have booked ticket for 8 members and the airlines has cancelled the flight and informed the same directly to us. When we called for booking another ticket or refund the money no one is responding and their lines are always busy. We have booked one more ticket and paid money for the same. But they have not issued ticket and after three days they called and said we are sorry, the airlines has increased fare so we are giving alternative flight at 4-30am in the morning. Even though it's very difficult to catch the flight at that time we have agreed for the same. The caller informed us that within 5 minutes we will receive confirmed ticket. To our surprise even after 48 hours no ticket issued. Later we have sent a mail and called to customer care. They replied that no ticket is issued and we are ready to refund the money. They are most irresponsible and not bothered to communicate to customers. I can say they are the worst travel agents in the industry. Do not go for booking