HappyEasyGo — About refund

We had booked flight for journey on 13 August 2021 from ahmedabad to jaipur.
details here:
Flight no SG3434
PNR L9ULVC
dt 13 Aug 2021
and due to reshuduling of flight 3 hrs before the actual departure we cancelled flight and spicejet refunded full amount to happyeasygo account. it happened on 31 July. but we didn't received our refund till now. and everything we mail to [protected]@happyeasygo.com, they just say to wait. refund is in process.
If this is the way to serve your customer then we will think twice before using happyeasygo.
Kindly resolve the matter