[Resolved] HappyEasyGo — after paying the amount I have not received confirmed ticket
Delhi, Delhi, India
Sasatyabanpradhan on Nov 21, 2018
Here i am explaining my experience while booking flight ticket through happyeasygo (https://www.happyeasygo.com). i have booked the ticket on 16th nov 2018 for pune to bbsr for two passenger. I was not aware of this website earlier. I was very happy as i got rs.3000 fare difference as compare to other travel portal. I booked the ticket and did the payment for 13371.00. Immediately amount was debited from my account and i was waiting for confirm ticket. After few min i got the ticket information without pnr and status as "upcoming". Immediately i checked the company review on google and i found lots of terrible experience and complain about happyeasygo then with some hope i called to happyeasygo customer care and they told i will receive the confirmed ticket by 45 min. Again after 1 hr i called to the customer care and they said i will get ticket within 4 hr. After several followup they sent a mail saying the ticket is not confirmed from airlines as fare changed in between so they will process full refund and the amount will be credited within 10-15 working days and as they said on 19th nov 2018 they initiate the refund through cashfree and i got the refund on 20th nov 2018. Thanks a lot to happyeasygo team for their quick response on refund process. Please book tickets from trusted partner which will give you better services.
Complaint marked as Resolved Nov 21, 2018
This issue was resolved on 19th Nov 2018.
Thanks to happyeasygo team.
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