HappyEasyGo — Airline ticket Refund not being issued

Address:

Gurugram

I had booked 2 tickets with Indigo airlines - PNRs CHMSNM and NQBF4B through travel agent Happyeasygo during March 2020. I had to cancel both the tickets due to Covid-19 situation and came to know recently that airlines had issued 100% refund to the travel agent in April 2020.
When I request travel agent to issue me the refund, they employ all kinds of delay tactics and in-spite of calling their customer care several times, escalating by email etc, all they can do is ask for more time for resolution. Till now, I have not received my refund of 6k.
I am compelled to believe that Happyeasygo is a completely fraud organization and this is the usual way they cheat their customers. I am going legal against this company. If there is any way this forum can help me, I would be very happy.