HappyEasyGo — amount not refunded

Sir
My pnr is nnfynl
Booking id[protected]
Name - meenakshi
My flight was on 30 april 2019
Jetairways

My flight is cancelled by airlines now they are saying i will get refund from happy easygo only. Because i booked from this site... I talked to happyeasygo customer care and he told me that jet airways has stopped refunding the amount, and after that i talked to jet airways cc and he told me they have not stopped any refund. Only you people need to raise a request for refund. Kindly refund my money as it is confirmed by jet airways that they have not stopped any refund.