HappyEasyGo — Amount not refunded for 8 months despite multiple requests and flight tickets was cancelled by airlines

CaseId[protected]: Order[protected] Flight cancelled by GoAir-AY5C2A
Trip ID: [protected]

The journey date was of 23rd March before the lockdown for covid was initiated and during the day of journey the flight was cancelled.
I had to book another flight with 4x price to return home.

Despite cancelling the ticket without any reason and prior notice i have still not received the refund of the fare amount of 7k.
It has been 8 months and even after repeated followups and requests still the amount is not refunded.

I have called and mailed happy easy so many times that now i have lost count and every time i have been given false assurances stating that the amount will be refunded by next week.
Please understand a organization running on such fake promises cant sustain.
You guys should be ashamed for your pathetic service.
After following up for 8 months i am frustrated and finally lodging a complaint on consumer forum.

I hope people do not face what i have gone through after booking their tickets from your platform