HappyEasyGo — cancellation request being rejected for non covid 19 related flight cancellation by airlines

Website:

www.happyeasygo.com

I had booked a flight from nagpur to bangalore for 16th april 2020 journey. However, the airlines goair had cancelled the flight due to operational issues. The airlines had cancelled the flight even prior to covid-19 issue started and had informed me that the entire amount would be refunded back if i do not wish to reschedule. I reached out to happyeasygo since i had booked the ticket through them. The customer care told me that the amount will be refunded back to my account if the airlines themselves have cancelled the flight due to operational issues not related to covid-19 and asked me to cancel the ticket through their website by attaching the copy of the message i had received from the airlines. However, when i raise the cancellation request on happyeasygo website, my request is being rejected by happyeasygo by clubbing it under covid-19 issues and my money is not being refunded back to me. I have tried cancelling multiple times. However, happyeasygo does the same everytime. I have written multiple mails to their customer care at [protected]@happyeasygo.com, [protected]@happyeasygo.com. However, no response from them so far. This is a clear case of deliberately trying to club my issue under covid-19 and not refund by money.