HappyEasyGo — Claim refund

Address:

AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015

Booking ID #: [protected] 48

I have booked 3 tickets for Delhi to Kochi for June 5, 2020 in May when the flight resumes after first Covid lockdown from HappyEasygo plateform with booking ID #[protected], but due to some reason from Goair, flight did not fly on that day and they put my money in credits hell for 1 year and again on January 19, 2021 I booked a flight from goair site for Kochi to Delhi for same 3 person and they booked my ticket and told me rest money 4749 rupees they have refunded to third party i.e. HappyEasyGo from which I booked. I contacted HappyEasyGo on the 20th January, 2021 for rest amount refunded, they told me to wait till your flight is completed. I waited for that, but due to some operational reason same flight was cancelled on 23rd March and they refunded whole amount to HappyEasygo and told me to refund from them...I made a same request HappyEasyGo and their customer care executive told me wait 45 to 90 days to refund as per their company policy and I waited also for that. After 95 days I have contacted them and they asked approval amount is 2969 and I asked them for why this amount, they told me that I have cancelled my flight, then again I sent them proof from airline for full claim and they asked me to wait for few more days to resolve the issue and in the end of July they told me 14092 rupees amount is approved and rest 2969 draw from their site as they have given linik and I draw the amount of 2969. They also asked me to provide bank detail of my name so that 14092 amount will be credited to you and I mailed them on [protected]@happyeasygo.com on 23rd July, 2021 and they asked to wait for 15 working days to refudn and till now August 13, 2021 they did not refund me and asking me to wait and wait ...it is giving me mental harassment as I need money. Please help me if you can