[Resolved]  HappyEasyGo.com — Cheating

I would like to bring to your notice case of fraud and cheating committed by ms happy easy go level 3 rider house plot no 136 sec 44 near huda city centre metro station gurugram.

This firm is operating as an agent for booking flight tickets & while booking flight tickets they are cheating public of their money.

I carried on two bookings of exact nature for booking indigo flights i was asked to deposit rs 15405/- for each booking when the transaction was completed only one
Confirmed ticket was issued when i asked why i am not being issued the second ticket i was told that indigo is asking for rs 1150/- more or my booking will be cancelled.

Left with no alternative i deposited rs 1150/-, with clear message that they should not play fraud with me or i will register a fir against them u/s 420
Of crpc which i am legally entitled to lodge with police.

When i took out the print of ticket for indigo flight no 6e-5268 del to hyd with pnr no ibyt7j sechduled to fly on friday 11th aug 2017 i came to know that airline has
Demanded rs 15405/- only.

In this way happy easy go has cheated me for rs1150/- by misrepresentation and threat to cancel my ticket.

This crime is legally punishable under various sections of criminal procedure code of ipc

I request you to register a fir against these persons since whole of this company is involved in this fraud since my reporting of the facts to their feedback deptt
Has not resulted in any action my calls are not being answered by them

My trip id is[protected]

D k sharma
B 112 chander nagar ghaziabad up
Pin 201011
Mob [protected]
Was this information helpful?
No (2)
Yes (8)
Nov 11, 2017
Complaint marked as Resolved 
matter was refereed to face book as well as consumer forum repeatedly this helped me get the refund due
Complaint comments 

Comments

Very Bad Service. Took money and did not issued the ticket.
All they do is deduct money from your account.

Do No use this fake company.
No system to file complaint.

Very bad customer service.

Never ever use this fraud company.
I have booked a flight from Vijayawada to bangalore on June 3rd for travel on Oct 17th 2019 through this HappyEasyGo website. Order ID :[protected]. I paid a total of INR 4205. The flight was cancelled by airlines. But this site provided no info and I came to know only after reaching airport. To my surprise, the website marked my journey as completed. I contacted them and they just replied they have no info and I should get some proof from airlines that the flight was cancelled. My struggle started then and after repeated mail trails, I could manage to get my flight cancellation confirmation mail from airlines and submitted the same to the HappyEasyGo website on Oct 25th. I thought this would complete my refund process as they accepted it and I received my refund initiated mail. But after 10 days also, no refund received and they simply replied refund sent to bank, contact the bank for the same. When contacting the bank, they say that no refund processed from website .

What to do with this sort of websites. Is there no one to monitor such fraudulent activities or take action for harassing customers?
Please kindly take action.
Happyeasygo sufferer's reply, Nov 13, 2019
The HappyEasyGo team is claiming they have refunded and asked me to contact the bank. I have contacted the bank and they checked my account, disputed accounts section, uncleared balances section and few others and clearly mentioned that no credit was done from these team.
What action has to be taken now?
Hi,

I have booked ticket of 9 people through "Happyeasygo" to travel from Lucknow to Kolkata on 4th February, 2021 by "Indigo airlines". Due to Covid reason, only 1 person traveled and I had to cancel tickets for other 8 persons.

Indigo confirmed 8 passngers did not travel and refund amount is already transferred to the agent. (attached proofs)

The airline confirmed that refund is transferred to "Happyeasygo" on 8th & 16 April respectively. When I contacted "Happyeasygo" about the refund, I received vague answers like - All passengers flown against the PNR. Moreover INR 500/- to be charged for each passenger if cancelled and bla blabla..As per refund policy stated by Happyeasygo in their websites, No such deduction will be made on the refund amount transferred by the airline.

Please don't book any tickets from this agency. they are SCAMSTERS & FRAUD COMPANY.

Order ID[protected]
Cancelled PNR details -

1> PNR/Booking Ref.: MHHTNF
Home Phone :[protected]
Refund amount - INR 449 /-
Booking date - 04.02.21
Cancelled Date - 08.04.21

2> PNR/Booking Ref.: WR8I5U
Home Phone :[protected]
Refund amount - INR 3143 /-
Booking date - 04.02.21
Cancelled Date - 16.04.21

Total amount to be refunded - (3143+449) = INR 3592/-

Regards,
Partha

My Order ID :[protected], the flight scheduled by airline. And Airline confirmed that they will refund the complete amount of 4310 INR. Why Happyeasygo the charing the cancellation fee of 900 INR. I need mya complete amount of 4310 INR. And I need to understand why Happyeasygo need 90 days to refund if airline have refund the amount in 24 Hrs.

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