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I have booked a flight from Vijayawada to bangalore on June 3rd for travel on Oct 17th 2019 through this HappyEasyGo website. Order ID :[protected]. I paid a total of INR 4205. The flight was cancelled by airlines. But this site provided no info and I came to know only after reaching airport. To my surprise, the website marked my journey as completed. I contacted them and they just replied they have no info and I should get some proof from airlines that the flight was cancelled. My struggle started then and after repeated mail trails, I could manage to get my flight cancellation confirmation mail from airlines and submitted the same to the HappyEasyGo website on Oct 25th. I thought this would complete my refund process as they accepted it and I received my refund initiated mail. But after 10 days also, no refund received and they simply replied refund sent to bank, contact the bank for the same. When contacting the bank, they say that no refund processed from website .
What to do with this sort of websites. Is there no one to monitor such fraudulent activities or take action for harassing customers?
Please kindly take action.
What to do with this sort of websites. Is there no one to monitor such fraudulent activities or take action for harassing customers?
Please kindly take action.
Happyeasygo sufferer's reply, Nov 13, 2019
The HappyEasyGo team is claiming they have refunded and asked me to contact the bank. I have contacted the bank and they checked my account, disputed accounts section, uncleared balances section and few others and clearly mentioned that no credit was done from these team.
What action has to be taken now?
What action has to be taken now?
Hi,
I have booked ticket of 9 people through "Happyeasygo" to travel from Lucknow to Kolkata on 4th February, 2021 by "Indigo airlines". Due to Covid reason, only 1 person traveled and I had to cancel tickets for other 8 persons.
Indigo confirmed 8 passngers did not travel and refund amount is already transferred to the agent. (attached proofs)
The airline confirmed that refund is transferred to "Happyeasygo" on 8th & 16 April respectively. When I contacted "Happyeasygo" about the refund, I received vague answers like - All passengers flown against the PNR. Moreover INR 500/- to be charged for each passenger if cancelled and bla blabla..As per refund policy stated by Happyeasygo in their websites, No such deduction will be made on the refund amount transferred by the airline.
Please don't book any tickets from this agency. they are SCAMSTERS & FRAUD COMPANY.
Order ID[protected]
Cancelled PNR details -
1> PNR/Booking Ref.: MHHTNF
Home Phone :[protected]
Refund amount - INR 449 /-
Booking date - 04.02.21
Cancelled Date - 08.04.21
2> PNR/Booking Ref.: WR8I5U
Home Phone :[protected]
Refund amount - INR 3143 /-
Booking date - 04.02.21
Cancelled Date - 16.04.21
Total amount to be refunded - (3143+449) = INR 3592/-
Regards,
Partha
I have booked ticket of 9 people through "Happyeasygo" to travel from Lucknow to Kolkata on 4th February, 2021 by "Indigo airlines". Due to Covid reason, only 1 person traveled and I had to cancel tickets for other 8 persons.
Indigo confirmed 8 passngers did not travel and refund amount is already transferred to the agent. (attached proofs)
The airline confirmed that refund is transferred to "Happyeasygo" on 8th & 16 April respectively. When I contacted "Happyeasygo" about the refund, I received vague answers like - All passengers flown against the PNR. Moreover INR 500/- to be charged for each passenger if cancelled and bla blabla..As per refund policy stated by Happyeasygo in their websites, No such deduction will be made on the refund amount transferred by the airline.
Please don't book any tickets from this agency. they are SCAMSTERS & FRAUD COMPANY.
Order ID[protected]
Cancelled PNR details -
1> PNR/Booking Ref.: MHHTNF
Home Phone :[protected]
Refund amount - INR 449 /-
Booking date - 04.02.21
Cancelled Date - 08.04.21
2> PNR/Booking Ref.: WR8I5U
Home Phone :[protected]
Refund amount - INR 3143 /-
Booking date - 04.02.21
Cancelled Date - 16.04.21
Total amount to be refunded - (3143+449) = INR 3592/-
Regards,
Partha
My Order ID :[protected], the flight scheduled by airline. And Airline confirmed that they will refund the complete amount of 4310 INR. Why Happyeasygo the charing the cancellation fee of 900 INR. I need mya complete amount of 4310 INR. And I need to understand why Happyeasygo need 90 days to refund if airline have refund the amount in 24 Hrs.
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+91 12 4286 6920
AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
All they do is deduct money from your account.
Do No use this fake company.
No system to file complaint.
Very bad customer service.
Never ever use this fraud company.