HappyEasyGo — complaint about refund

3 Reviews
 Nishitsanghvi on Apr 21, 2019
I had purchased my ticket for mumbai to hongkong of jet airways through happy easy go. My travelling date was 2nd may and return on 9th may. We are total of 6 adults and 1 infants travelling. Now because of the jet airways issue i had cancelled my ticket on happyeasygo on 9th april 2019. They have given me in writing stating that they would give me full refund once the jet airways approve it. Now jet airways have approved my full refund as they have cancelled their flights. But now happyeasygo is saying that they will refund my amount only when jetairways will give them the refund. I mean why should i bother whether jetairways give them refund or no. I have booked tickets on happyeasygo and i have made payments to happyeasygo so it is their responsibility to give me full refund immediately.

Complaint comments  2 Comments     Updated: Share0Tweet0


To the anonymous author,

1. Nobody has a duty to reply to purely unidentified, anonymous and an indefinite complaints
The above public complaint does not show

- author ID (full name, address email or phone number
- etickets and PNR in full,
- amount, currency
- the text of own primary complaint reason of the refund,
- reply or the notification or the promise of the air carrier or the agent

Such correspondence will lead to the lost of the chance on the refund / compensation.

In order to get the compensation, if 7 days have passed from the 1st promise, the passenger owns the documets such as eticket / invoice / reply of the air carrier,
and the passenger knows the basic rules,
he/she can apply for the compensation / refund by him/her self to the nearest court.

If the passenger does not, and still he/she wants the compensation, such pasenger can hire a legal professional for the remuniration, starting from Rs12000, not less, for such types of claims related to 4 passngers in order to fill the law suit in the nearest court or overseas.

The legal professional can explain, what you are entitled to, based on the documents,
which are in the posession, and which are submitted by the pasenger,
and can submit the claim to the district court.

It is in the interest of the passenger to apply for the refund / the compensation as soon as possible, but not later than in 10 days following the last notification of the Jet aiways carrier
and not later than in 30 days in all adverse circumsatnmes, which present for today.

sr manager for ICAO / IATA irregularity matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
May I know what is the status of the refund,
Order IDs:[protected],[protected]

refund initiated through Happy easy website:[protected] days completed)

Even I wrote so many times mail but there is no proper response.

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    HappyEasyGo - complaint about refund

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