HappyEasyGo — didn't get my refund

Website:www.happyeasygo.com

This is for a flight i booked with happy easy go for 1st nov. I booked the flight on 23rd october and since jet airways was canceling flights at that time, my flight got canceled and i was to be issued a full refund. I talked to jet airways, and they said i should proceed with happy easy go for my refund. My refund was initiated according to them on 24th october. It is 12th december today and i still have not received my money back. I have talked to multiple executives on multiple occasions and submitted my bank statement as well but they keep asking me to wait for 48-72 hours, 10-15 days etc. Nothing has been done. Today when i asked to be connected to a senior, this executive kishen gupta disconnected my call. I have another flight booked with them that i want to cancel but i am scared that they might hold on to that money also. I am very frustrated
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I have book a hotel room for Chennai they confirmed but hotel refused
for any booking called to customer service of happyeasygo

happyeasygo send me mail that we will refund the amount till pending

my order id is[protected]

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