HappyEasyGo — Flight cancelled by Air India 7 months back but refund not received yet

Website:

www.happyeasygo.com

I booked 4 flight tickets in the month of April this year using the HappyEasyGo App. The flight was cancelled by Air India and I was assured that I will receive a complete refund for all the tickets which I have booked.

It is unfortunate that till today I have not received a single rupee of refund and it's been more than 7 months since the flight was cancelled.

I contacted Air India and they said that the Refund Application number (RA Number) is pending from the Travel Agency side. Until this RA number is not generated and provided to them they will not process the refund. They said I can even provide this RA number to them and they can process the refund to me.

Please find attached all the details (ticket number, exchange ticket number etc.) for the respective HappyEasyGo orderIds.

I got these Re-issued ticket numbers from Air India directly. Please find attached email received from Air India asking for REFUND APPLICATION in order to process the refund.
Also please find attached email from Air India confirming the cancellation of flight.

HappyEasyGo CaseId[protected]

PNR
JY2Q7
Z9RP4
JY2MB
Z9RCN

HappyEasyGo OrderId
"[protected]"
"[protected]"
"[protected]"
"[protected]"

E-ticket Number
"[protected]"
"[protected]"
"[protected]"
"[protected]"

HappyEasyGo TripId
"[protected]"
"[protected]"
"[protected]"
"[protected]"

I am trying so hard to get my refund back and providing all the necessary information regarding the matter as requested by you. Currently it looks like that because of the careless attitude of HappyEasyGo the refund is not processed. You have not bothered to even raise RA so that the refund can be processed. I am very disappointed with this kind of service. It's been more than 7 months. This is not a small amount which is stuck from the past 7 months. It is around 17-18 thousand and I really need that money back.
I waited for more than 7 months and I would have not followed up this much actively now if I am not in need of money. Please try to understand.